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Dec 11, 2009
Rebooting mio TV - there's time for a cup of coffee
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AS A subscriber to mio TV for the past year, and a previous subscriber of StarHub, I would like to share my experience with mio TV so far.
I had been a StarHub cable TV subscriber for about four years while at my previous home, and I had only one technical difficulty during that period. Whenever there was a need to switch the set-top box off and on, I was able to watch the content again within the minute.
With mio TV, my advice to future subscribers is to go make yourself a nice cup of coffee. After you have steamed your milk, and painted your favourite soccer team's logo on the foam, there may be some chance it has finished rebooting. The set-top box is appallingly slow, taking as long as three to five minutes to reboot.
When I asked the help desk if there was something wrong with my set-top box, I was told that length of boot-up time was 'perfectly normal'. So if your team is pressing for the winning goal in the last five minutes of the game, and your set-top box reboots itself, the Internet may be a better bet to follow the action.
Negotiating the mio TV menu is a confusing affair, and locating the channels for on-demand programmes is frustrating. On top of that, no one from the mio TV technical team seems to have noticed that the programme listing of Australia Network has been out of sync for weeks.
Because mio's set-top box needs to be connected to a modem, it presents another set of problems when the modem goes wrong. Once, my modem kept rebooting itself, and I could access neither my broadband nor mio. Eventually, the modem stopped working, and it took the technical crew a few days to replace it. In the meantime, I was without Internet and mio TV.
Dealing with the different help desks is another problem - the broadband help desk has no clue about mio TV, so I must call the mio TV hotline over any problem with that. This is even though broadband and mio TV share the same platform.
Rather than tell customers to call one line after another, SingTel should consolidate its helpline services.
The English Premier League broadcast rights may be a coup for SingTel, but it needs to pull up its socks on hardware, software and technical assistance.
Alan Lee
Rebooting mio TV - there's time for a cup of coffee
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
AS A subscriber to mio TV for the past year, and a previous subscriber of StarHub, I would like to share my experience with mio TV so far.
I had been a StarHub cable TV subscriber for about four years while at my previous home, and I had only one technical difficulty during that period. Whenever there was a need to switch the set-top box off and on, I was able to watch the content again within the minute.
With mio TV, my advice to future subscribers is to go make yourself a nice cup of coffee. After you have steamed your milk, and painted your favourite soccer team's logo on the foam, there may be some chance it has finished rebooting. The set-top box is appallingly slow, taking as long as three to five minutes to reboot.
When I asked the help desk if there was something wrong with my set-top box, I was told that length of boot-up time was 'perfectly normal'. So if your team is pressing for the winning goal in the last five minutes of the game, and your set-top box reboots itself, the Internet may be a better bet to follow the action.
Negotiating the mio TV menu is a confusing affair, and locating the channels for on-demand programmes is frustrating. On top of that, no one from the mio TV technical team seems to have noticed that the programme listing of Australia Network has been out of sync for weeks.
Because mio's set-top box needs to be connected to a modem, it presents another set of problems when the modem goes wrong. Once, my modem kept rebooting itself, and I could access neither my broadband nor mio. Eventually, the modem stopped working, and it took the technical crew a few days to replace it. In the meantime, I was without Internet and mio TV.
Dealing with the different help desks is another problem - the broadband help desk has no clue about mio TV, so I must call the mio TV hotline over any problem with that. This is even though broadband and mio TV share the same platform.
Rather than tell customers to call one line after another, SingTel should consolidate its helpline services.
The English Premier League broadcast rights may be a coup for SingTel, but it needs to pull up its socks on hardware, software and technical assistance.
Alan Lee
