SinkPost's Service Gone to 3rd World!

[makapaaa]

Jun 5, 2010

Sent from pillar to post for parcel

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I AM writing in about SingPost's tardy postal services. On May 17, a parcel was sent to me from the United States. As it was sent by priority international mail, I expected delivery within seven to 10 days.
On May 26, when I tracked the parcel online, it was being "held at Customs/Control Agency" in Singapore. After a week of waiting, the parcel status online still reflected the same thing.
When I called SingPost, a customer service officer redirected me to the Immigration and Checkpoints Authority. ICA checked and said the parcel was no longer with them.
I called SingPost the second time, and I was about to be redirected again when I told them I had already checked with ICA. The SingPost officer then checked and informed me that I had to sign a letter to authorise it to clear Customs for me. Furthermore, I had to pay a fee of $15.
This authorisation letter was to have reached me by post or by delivery, but there was none until I called up to check.
Why did I not receive any notification that the parcel had arrived in Singapore and that I had to sign an authorisation letter? Why do I have to pay $15 for SingPost to clear Customs?
I hope SingPost improves on its service to its customers. After all, postage is paid to ensure items are delivered into the hands of the recipient, and not for the item to be held at Customs indefinitely with no word to the recipient.
Lim Hwei Shi (Miss)

 

[HTOLAS]

This probably explains why a lot of eBay sellers refuse to send to Sg. They don't want to be blamed for slow delivery.

 

[Watchman]

In future something will be design in place
to kill all these idiots who jobs they hope to keep .

 

[manokie]

This cheebye moron wants Fast, Cheap and Good

Typical sinkie shit who wants the best with the minimum dollar

 

[Brightkid]

Did singpost ever leaft the 3rd world ?

1st world claim were created by some who'd needed it to justify their pay increase some years ago.

 

[makapaaa]

Up till a decade or so ago, letters and parcels used to be delivered quickly, cheaply and reliably around the isle. Service went down the drain the moment they went public and hiked fees. Just like what happenede after the Familee TRAITORS up the minitoots' pay to the sky. In Peesai, you pay a lot for fcuked up service.