Y angmokio so many happening ya.
It's a slap on that dishonourable cheebye kia's face.
-
IP addresses are NOT logged in this forum so there's no point asking. Please note that this forum is full of homophobes, racists, lunatics, schizophrenics & absolute nut jobs with a smattering of geniuses, Chinese chauvinists, Moderate Muslims and last but not least a couple of "know-it-alls" constantly sprouting their dubious wisdom. If you believe that content generated by unsavory characters might cause you offense PLEASE LEAVE NOW! Sammyboy Admin and Staff are not responsible for your hurt feelings should you choose to read any of the content here. The OTHER forum is HERE so please stop asking.
Serious SingPost fucks up again, letters found in bin.
- Thread starter Cottonmouth
- Start date
It's a slap on that dishonourable cheebye kia's face.
'Private' company... until you find out who owns most of the shares.
I strongly believe that employer's mentality will often produce similar mentality in employees. If the boss want better, cheaper and faster culture, this is the culture the employee will give back to their customers or society - cheaply dump the service anywhere and everywhere and than the work is considered done.
Ha Ha !
cheaper better faster , sinkies don't complain !
cheaper better faster , sinkies don't complain !
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IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
Singapore
IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Singpost
The Singapore Post sign at a post office in Singapore. (File photo: Reuters/Thomas White)
29 Jan 2019 05:55PM
(Updated: 29 Jan 2019 08:03PM)
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SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) expressed "grave concerns" over an incident in which mail was found discarded in a rubbish bin in Ang Mo Kio.
Singapore Post (SingPost) had said earlier that a postman has been arrested over the incident.
"Under the Postal Services Act, it is an offence for any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein," said an IMDA spokesperson in a statement, adding that the authority is investigating the matter.
"IMDA will take appropriate action against anyone found guilty of contravening the Postal Services Act."
READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
IMDA added that it will take firm action against SingPost for any breaches of its public postal licence requirements, noting the recent spate of service lapses by the national postal agency.
Advertisement
"IMDA takes a serious view of any incident that impacts the reliability, integrity and security of Singapore's public postal services," said the spokesperson.
"SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services."
IMDA's comments came after a postman serving areas in Ang Mo Kio was arrested.
Facebook user Alyce Kathlyn had alerted SingPost to the discarded mail. Her photos of unopened letters in a rubbish bin, including some from government agencies, have been circulating online.
READ: SingPost delivers apology for recent "service failures"
READ: You've got holiday mail: SingPost brings in extra hands for year-end crunch
In response to Channel NewsAsia's queries, SingPost said earlier on Tuesday that a team was immediately dispatched to comb the area.
The team located the rubbish bin and proceeded to "search every bin within the vicinity", but did not find the letters, it said.
"Letter boxes were also opened to check if these letters had been delivered to affected recipients," SingPost added.
Police have arrested a 29-year-old man for theft.
Earlier in the year, SingPost apologised to its customers for the "service deterioration" that occurred over the "tremendously busy" November-December period. "It would be fair to state that we have failed to live up to expectations in recent times," it wrote online.
The apology came after complaints on social media about subpar service including undelivered letters, as well as forged signatures for packages.
Last February, a SingPost postman was fired after he threw away returned letters and direct mail at a condominium. The incident came to light when a video surfaced of a member of the public confronting the postman, who admitted to throwing the mail away.
Source: CNA/nc/ad(gs/hs)
Tagged Topics
SingPost
IMDA
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Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin Toggle share menu
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SingPost delivers apology for recent 'service failures' Toggle share menu
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IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
Singapore
IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Singpost
The Singapore Post sign at a post office in Singapore. (File photo: Reuters/Thomas White)
29 Jan 2019 05:55PM
(Updated: 29 Jan 2019 08:03PM)
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736 shares
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SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) expressed "grave concerns" over an incident in which mail was found discarded in a rubbish bin in Ang Mo Kio.
Singapore Post (SingPost) had said earlier that a postman has been arrested over the incident.
"Under the Postal Services Act, it is an offence for any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein," said an IMDA spokesperson in a statement, adding that the authority is investigating the matter.
"IMDA will take appropriate action against anyone found guilty of contravening the Postal Services Act."
READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
IMDA added that it will take firm action against SingPost for any breaches of its public postal licence requirements, noting the recent spate of service lapses by the national postal agency.
Advertisement
"IMDA takes a serious view of any incident that impacts the reliability, integrity and security of Singapore's public postal services," said the spokesperson.
"SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services."
IMDA's comments came after a postman serving areas in Ang Mo Kio was arrested.
Facebook user Alyce Kathlyn had alerted SingPost to the discarded mail. Her photos of unopened letters in a rubbish bin, including some from government agencies, have been circulating online.
READ: SingPost delivers apology for recent "service failures"
READ: You've got holiday mail: SingPost brings in extra hands for year-end crunch
In response to Channel NewsAsia's queries, SingPost said earlier on Tuesday that a team was immediately dispatched to comb the area.
The team located the rubbish bin and proceeded to "search every bin within the vicinity", but did not find the letters, it said.
"Letter boxes were also opened to check if these letters had been delivered to affected recipients," SingPost added.
Police have arrested a 29-year-old man for theft.
Earlier in the year, SingPost apologised to its customers for the "service deterioration" that occurred over the "tremendously busy" November-December period. "It would be fair to state that we have failed to live up to expectations in recent times," it wrote online.
The apology came after complaints on social media about subpar service including undelivered letters, as well as forged signatures for packages.
Last February, a SingPost postman was fired after he threw away returned letters and direct mail at a condominium. The incident came to light when a video surfaced of a member of the public confronting the postman, who admitted to throwing the mail away.
Source: CNA/nc/ad(gs/hs)
Tagged Topics
SingPost
IMDA
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More stories for you
Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin Toggle share menu
Parts of Ang Mo Kio, Bishan, Sin Ming, Thomson affected by power outage: SP Group Toggle share menu
SingPost delivers apology for recent 'service failures' Toggle share menu
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Wake Up! 不醒人世
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KNN this can be classified as the most stupid theft crime in the world KNN
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Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
Singapore
Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Letters found in a rubbish bin in Ang Mo Kio
An Ang Mo Kio resident says she found unopened letters and a parcel in a rubbish bin. (Photo: Facebook/Alyce Kathlyn)
By Nurul Azliah Aripin
29 Jan 2019 11:53AM
(Updated: 29 Jan 2019 08:03PM)
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SINGAPORE: A postman serving areas in Ang Mo Kio has been arrested after a resident said she found unopened mail in a rubbish bin.
Singapore Post (SingPost) said on Tuesday (Jan 29) it was investigating images circulating online of unopened letters in a rubbish bin, including some from government agencies.
"Following the findings from internal investigations, we have referred the case to the police," said the national postal agency in an update. "The postman serving the affected areas was arrested in relation to the case."
"As police investigations are ongoing, we are unable to comment further, but would like to thank Facebook user Alyce Kathlyn for highlighting this case, and allowing us to look into this."
Police have arrested a 29-year-old man for theft.
In its statement, SingPost apologised "unreservedly" to residents of the affected blocks. They are: Blocks 175 to 178 Ang Mo Kio Ave 4, Blocks 612 to 619 Ang Mo Kio Ave 4, Block 611 Ang Mo Kio Ave 5 and Blocks 179 to 182 Ang Mo Kio Ave 5.
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The resident, who only wanted to be known as Mrs Loh, told Channel NewsAsia that she discovered around 30 to 40 unopened letters – some sent by the Land Transport Authority and the Community Health Assist Scheme – in a bin at Block 179 Ang Mo Kio Avenue 5 on Monday night.
She uploaded photos of the letters she found on Facebook the same night. Her post has since been shared more than 6,000 times.
image: https://www.channelnewsasia.com/ima...ngpost-letters-found-in-bin-at-ang-mo-kio.jpg
singpost letters found in bin at ang mo kio
The resident says she found around 30 to 40 letters inside the rubbish bin. (Photo: Facebook/Alyce Kathlyn)
In response to queries from Channel NewsAsia earlier on Tuesday, the national postal agency said it dispatched a team on Monday night to search for the letters.
"SingPost is aware that images of letters allegedly discarded in a bin are circulating online. Based on the addresses on the letters, a team was immediately dispatched to comb the area overnight," it said in a statement that was also posted on its Facebook page.
The team located the rubbish bin and proceeded to "search every bin within the vicinity", but did not find the letters, it said.
"Letter boxes were also opened to check if these letters had been delivered to affected recipients," SingPost added.
Mrs Loh, who is known as Alyce Kathlyn on Facebook, said she removed the letters – which were addressed to residents of different units and blocks – from the rubbish bin. She placed them at the "nearest letterbox, hoping neighbours could find their lost mail".
READ: SingPost fires postman who threw away mail
image: https://www.channelnewsasia.com/ima...-was-found-in-a-rubbish-bin-in-ang-mo-kio.jpg
One of the letters that was found in a rubbish bin in Ang Mo Kio
image: https://www.channelnewsasia.com/ima...were-found-in-a-rubbish-bin-in-ang-mo-kio.jpg
One of the letters that was found in a rubbish bin in Ang Mo Kio
Some of the letters that the resident says she found in the rubbish bin. (Photo: Facebook/Alyce Kathlyn)
SingPost said that it was conducting interviews with the postman on duty and is trying to locate the letters so it could have them delivered to the intended recipients.
"Please bear with us as we continue to investigate this and will provide an update as soon as possible," it added.
SingPost also reached out to Mrs Loh via the comment section of her post and apologised for the "unpleasant experience". It also assured her that it would "get to the bottom of this".
READ: SingPost delivers apology for recent 'service failures
READ: IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
Mrs Loh said she found the letters in the bin while searching for her missing parcel. She added that she has seen letters "dumped twice within six months" at the same block.
Her neighbour, who also lives at Block 179, told Channel NewsAsia that he reported to SingPost last year about mail going missing. The civil servant, who asked to remain anonymous, said he has lived at the same block for nearly 30 years and only experienced issues with mail in the last year.
The Info-communications Media Development Authority (IMDA) said in a statement on Tuesday evening that it had "grave concerns" over the incident, as well as the spate of recent service lapses by SingPost.
“SingPost must comply with its public postal licence requirements and QoS standards. We will take firm action against SingPost for any breaches of these requirements,” said IMDA.
“SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services," the authority added.
In February 2018, a SingPost postman was fired after he was found to have thrown away returned letters and direct mail at a condominium.
After a member of the public confronted the postman, he admitted to throwing the mail away and complained that he was tired and had been treated unfairly.
Source: CNA/na/gs(cy/hm)
Tagged Topics
SingPost
Ang Mo Kio
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IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Singpost
The Singapore Post sign at a post office in Singapore. (File photo: Reuters/Thomas White)
29 Jan 2019 05:55PM
(Updated: 29 Jan 2019 08:03PM)
Share this content
737 shares
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SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) expressed "grave concerns" over an incident in which mail was found discarded in a rubbish bin in Ang Mo Kio.
Singapore Post (SingPost) had said earlier that a postman has been arrested over the incident.
Advertisement
"Under the Postal Services Act, it is an offence for any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein," said an IMDA spokesperson in a statement, adding that the authority is investigating the matter.
"IMDA will take appropriate action against anyone found guilty of contravening the Postal Services Act."
READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
IMDA added that it will take firm action against SingPost for any breaches of its public postal licence requirements, noting the recent spate of service lapses by the national postal agency.
Advertisement
"IMDA takes a serious view of any incident that impacts the reliability, integrity and security of Singapore's public postal services," said the spokesperson.
"SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services."
IMDA's comments came after a postman serving areas in Ang Mo Kio was arrested.
Facebook user Alyce Kathlyn had alerted SingPost to the discarded mail. Her photos of unopened letters in a rubbish bin, including some from government agencies, have been circulating online.
READ: SingPost delivers apology for recent "service failures"
READ: You've got holiday mail: SingPost brings in extra hands for year-end crunch
In response to Channel NewsAsia's queries, SingPost said earlier on Tuesday that a team was immediately dispatched to comb the area.
The team located the rubbish bin and proceeded to "search every bin within the vicinity", but did not find the letters, it said.
"Letter boxes were also opened to check if these letters had been delivered to affected recipients," SingPost added.
Police have arrested a 29-year-old man for theft.
Earlier in the year, SingPost apologised to its customers for the "service deterioration" that occurred over the "tremendously busy" November-December period. "It would be fair to state that we have failed to live up to expectations in recent times," it wrote online.
The apology came after complaints on social media about subpar service including undelivered letters, as well as forged signatures for packages.
Last February, a SingPost postman was fired after he threw away returned letters and direct mail at a condominium. The incident came to light when a video surfaced of a member of the public confronting the postman, who admitted to throwing the mail away.
Source: CNA/nc/ad(gs/hs)
Tagged Topics
SingPost
IMDA
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Parts of Ang Mo Kio, Bishan, Sin Ming, Thomson affected by power outage: SP Group Toggle share menu
Verizon beats profit estimates, to spend more this year on 5G rollout Toggle share menu
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Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
Singapore
Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Letters found in a rubbish bin in Ang Mo Kio
An Ang Mo Kio resident says she found unopened letters and a parcel in a rubbish bin. (Photo: Facebook/Alyce Kathlyn)
By Nurul Azliah Aripin
29 Jan 2019 11:53AM
(Updated: 29 Jan 2019 08:03PM)
Share this content
Bookmark
SINGAPORE: A postman serving areas in Ang Mo Kio has been arrested after a resident said she found unopened mail in a rubbish bin.
Singapore Post (SingPost) said on Tuesday (Jan 29) it was investigating images circulating online of unopened letters in a rubbish bin, including some from government agencies.
"Following the findings from internal investigations, we have referred the case to the police," said the national postal agency in an update. "The postman serving the affected areas was arrested in relation to the case."
"As police investigations are ongoing, we are unable to comment further, but would like to thank Facebook user Alyce Kathlyn for highlighting this case, and allowing us to look into this."
Police have arrested a 29-year-old man for theft.
In its statement, SingPost apologised "unreservedly" to residents of the affected blocks. They are: Blocks 175 to 178 Ang Mo Kio Ave 4, Blocks 612 to 619 Ang Mo Kio Ave 4, Block 611 Ang Mo Kio Ave 5 and Blocks 179 to 182 Ang Mo Kio Ave 5.
Advertisement
SCROLL TO CONTINUE WITH CONTENTSCROLL TO CONTINUE WITH CONTENT
The resident, who only wanted to be known as Mrs Loh, told Channel NewsAsia that she discovered around 30 to 40 unopened letters – some sent by the Land Transport Authority and the Community Health Assist Scheme – in a bin at Block 179 Ang Mo Kio Avenue 5 on Monday night.
She uploaded photos of the letters she found on Facebook the same night. Her post has since been shared more than 6,000 times.
image: https://www.channelnewsasia.com/ima...ngpost-letters-found-in-bin-at-ang-mo-kio.jpg
singpost letters found in bin at ang mo kio
The resident says she found around 30 to 40 letters inside the rubbish bin. (Photo: Facebook/Alyce Kathlyn)
In response to queries from Channel NewsAsia earlier on Tuesday, the national postal agency said it dispatched a team on Monday night to search for the letters.
"SingPost is aware that images of letters allegedly discarded in a bin are circulating online. Based on the addresses on the letters, a team was immediately dispatched to comb the area overnight," it said in a statement that was also posted on its Facebook page.
The team located the rubbish bin and proceeded to "search every bin within the vicinity", but did not find the letters, it said.
"Letter boxes were also opened to check if these letters had been delivered to affected recipients," SingPost added.
Mrs Loh, who is known as Alyce Kathlyn on Facebook, said she removed the letters – which were addressed to residents of different units and blocks – from the rubbish bin. She placed them at the "nearest letterbox, hoping neighbours could find their lost mail".
READ: SingPost fires postman who threw away mail
image: https://www.channelnewsasia.com/ima...-was-found-in-a-rubbish-bin-in-ang-mo-kio.jpg
One of the letters that was found in a rubbish bin in Ang Mo Kio
image: https://www.channelnewsasia.com/ima...were-found-in-a-rubbish-bin-in-ang-mo-kio.jpg
One of the letters that was found in a rubbish bin in Ang Mo Kio
Some of the letters that the resident says she found in the rubbish bin. (Photo: Facebook/Alyce Kathlyn)
SingPost said that it was conducting interviews with the postman on duty and is trying to locate the letters so it could have them delivered to the intended recipients.
"Please bear with us as we continue to investigate this and will provide an update as soon as possible," it added.
SingPost also reached out to Mrs Loh via the comment section of her post and apologised for the "unpleasant experience". It also assured her that it would "get to the bottom of this".
READ: SingPost delivers apology for recent 'service failures
READ: IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
Mrs Loh said she found the letters in the bin while searching for her missing parcel. She added that she has seen letters "dumped twice within six months" at the same block.
Her neighbour, who also lives at Block 179, told Channel NewsAsia that he reported to SingPost last year about mail going missing. The civil servant, who asked to remain anonymous, said he has lived at the same block for nearly 30 years and only experienced issues with mail in the last year.
The Info-communications Media Development Authority (IMDA) said in a statement on Tuesday evening that it had "grave concerns" over the incident, as well as the spate of recent service lapses by SingPost.
“SingPost must comply with its public postal licence requirements and QoS standards. We will take firm action against SingPost for any breaches of these requirements,” said IMDA.
“SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services," the authority added.
In February 2018, a SingPost postman was fired after he was found to have thrown away returned letters and direct mail at a condominium.
After a member of the public confronted the postman, he admitted to throwing the mail away and complained that he was tired and had been treated unfairly.
Source: CNA/na/gs(cy/hm)
Tagged Topics
SingPost
Ang Mo Kio
Share this content
Bookmark
More stories for you
Australia PM urges Thailand not to extradite Bahraini player Toggle share menu
Exclusive: Walmart's Flipkart warns of major 'customer disruption' if new India rules not delayed Toggle share menu
UN legal expert to present Khashoggi report before June Toggle share menu
image: https://images.outbrainimg.com/tran...sImgiOjIwMCwiZCI6MS41LCJjcyI6MCwiZiI6NH0.webp
Hong Ling packs her entire wardrobe for a trip? 洪凌把整个衣橱里的衣服都带出国？
Hong Ling packs her entire wardrobe for a trip? 洪凌把整个衣橱里的衣服都带出国？
image: https://images.outbrainimg.com/tran...sImgiOjIwMCwiZCI6MS41LCJjcyI6MCwiZiI6NH0.webp
Our Top 5 Bucket List Experiences From 10 Years On The Road
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Singapore
IMDA raises 'grave concerns' over service lapses by SingPost, will take firm action
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Singpost
The Singapore Post sign at a post office in Singapore. (File photo: Reuters/Thomas White)
29 Jan 2019 05:55PM
(Updated: 29 Jan 2019 08:03PM)
Share this content
737 shares
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SINGAPORE: The Info-communications Media Development Authority (IMDA) on Tuesday (Jan 29) expressed "grave concerns" over an incident in which mail was found discarded in a rubbish bin in Ang Mo Kio.
Singapore Post (SingPost) had said earlier that a postman has been arrested over the incident.
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"Under the Postal Services Act, it is an offence for any officer, employee or agent of a postal licensee to destroy or throw away any postal article or anything contained therein," said an IMDA spokesperson in a statement, adding that the authority is investigating the matter.
"IMDA will take appropriate action against anyone found guilty of contravening the Postal Services Act."
READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
IMDA added that it will take firm action against SingPost for any breaches of its public postal licence requirements, noting the recent spate of service lapses by the national postal agency.
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"IMDA takes a serious view of any incident that impacts the reliability, integrity and security of Singapore's public postal services," said the spokesperson.
"SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services."
IMDA's comments came after a postman serving areas in Ang Mo Kio was arrested.
Facebook user Alyce Kathlyn had alerted SingPost to the discarded mail. Her photos of unopened letters in a rubbish bin, including some from government agencies, have been circulating online.
READ: SingPost delivers apology for recent "service failures"
READ: You've got holiday mail: SingPost brings in extra hands for year-end crunch
In response to Channel NewsAsia's queries, SingPost said earlier on Tuesday that a team was immediately dispatched to comb the area.
The team located the rubbish bin and proceeded to "search every bin within the vicinity", but did not find the letters, it said.
"Letter boxes were also opened to check if these letters had been delivered to affected recipients," SingPost added.
Police have arrested a 29-year-old man for theft.
Earlier in the year, SingPost apologised to its customers for the "service deterioration" that occurred over the "tremendously busy" November-December period. "It would be fair to state that we have failed to live up to expectations in recent times," it wrote online.
The apology came after complaints on social media about subpar service including undelivered letters, as well as forged signatures for packages.
Last February, a SingPost postman was fired after he threw away returned letters and direct mail at a condominium. The incident came to light when a video surfaced of a member of the public confronting the postman, who admitted to throwing the mail away.
Source: CNA/nc/ad(gs/hs)
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It’s never the management fault
Pity the postman earning a fraction of the elite ministers pay but work like dog whereas ministers can go parliament and sleep.
Just like sinkie cleaners n security guards. Esp the latter...72hrs a week
And only paid gross $2200 pm. And expect them to jaga like robo cop.
Hope got canning.
Always grave concerns..someone should be buried in the cemetary
https://www.singpost.com/sites/default/files/publications_file/2018/06/19 - Shareholding Statistics.pdf
Substantial Shareholders
Temasek Holdings (Private) Limited 496,144,382 (1) Deemed Interest
Singapore Telecommunications Limited 494,000,000 Direct Interest
Alibaba Investment Limited 327,649,907 Direct Interest
Alibaba Group Holding Limited 327,649,907 (2) Deemed Interest
SoftBank Group Corp. 327,649,907 (3) Deemed Interest
Don't blame the pigs, blame who? You?
I believe this dumping of letters had happened before. Maybe the postmen are damn pissed off w management or were overworked. So they just snapped one day and fuck everything up on purpose!
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Singapore Edition International Edition
Commentary: Are SingPost’s lapses indicative of a deeper malaise in the company?
CommentaryCommentaryCommentary: Are SingPost’s lapses indicative of a deeper malaise in the company?
Those at SingPost have a heavy burden of fixing past issues after sweeping changes at the senior management level and hasty acquisitions made some years back, says NUS Business School’s Mak Yuen Teen.
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
The Singapore Post sign at a post office in Singapore. (File photo: Reuters/Thomas White)
By Mak Yuen Teen
31 Jan 2019 06:00AM(Updated: 31 Jan 2019 07:33AM)
Share this content
SINGAPORE: In a digital age where transactions, notifications and records have been digitalised, you would think the postman gets it easier.
ADVERTISING
inRead invented by Teads
But news of SingPost’s investigations this week after fresh images of mail found in a rubbish bin in Ang Mo Kio went viral and its subsequent update that it has referred the case to the Police have touched a raw nerve.
Last year, SingPost fired a postman after he was found to have thrown away returned letters and direct mail at a condominium, and a video of someone confronting the man and claiming he had just thrown a stack of letters into a rubbish bin had gone viral.
SingPost too had issued an apology just two weeks ago after receiving a string of complaints regarding undelivered mail from residents.
BOARD RESPONSIBILITY
These operational lapses have raised questions as to whether the company’s board of directors ought to be held responsible.
Advertisement
Are these episodes management failures that could have occurred even with the best corporate governance in place, or could they be indicative of the board failing to exercise adequate oversight and discharging their responsibilities?
The answer lies in the extent to which the board has taken necessary and reasonable steps when it became aware of problems.
Under Singapore’s Companies Act, the board of directors is responsible for managing, directing and supervising the company, and directors are required to act honestly and use reasonable diligence in the discharge of their duties.
In most companies, the board delegates the day-to-day management role to a management team led by the Chief Executive Officer or equivalent, with the board’s role then focused on advancing the interests of the company and its stakeholders, through overseeing, guiding and holding its management accountable.
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
A woman uses a locker station operated by Singapore Post. (Photo: Kamini Devadass)
But as part of its oversight role, the board is expected to ensure the necessary resources are in place for the company to meet its strategic objectives.
The board also has to ensure that there are proper policies, procedures and controls which are implemented in practice. It is responsible for appointing an ethical, competent and committed management team, and putting in place independent audit functions that provide reasonable assurance that the policies, procedures and controls are adequate and effective.
REVIEWING SINGPOST
Let’s now consider the reported service failures at SingPost - including stacks of letters left on top of letter boxes, letters being thrown away, postmen delivering failed delivery notices but not actually ringing people’s doors and leaving parcels on people’s doorstep, as well as allegations of falsifications of proof of delivery.
SingPost had blamed a seasonal surge in demand over the November to December period, and cites additional 20 doorstep deliveries each day. Yet some readers say these problems seem to be longstanding ones that occur throughout the year so it is difficult to see how the fault can be attributed to seasonal factors.
Seasonal surges in demand are also recurrent in nature in the business of mail delivery so it is reasonable to expect the management to have forecasted demand and allocated the necessary resources to meet it.
SingPost had also attributed the incidents to the individual actions of a few wayward employees. But many of these service failures are clearly not new. For some years now, there had been complaints of failed delivery notices despite households having someone at home at those times.
SingPost had then referred the most recent case of mail seen in an Ang Mo Kio rubbish bin to the police, which may go some way to deter future rogue acts by errant postmen but might this distract from the crux of these problems? And will it solve any potentially deeper corporate governance issues?
image:
The resident says she found around 30 to 40 letters inside the rubbish bin. (Photo: Facebook/Alyce Kathlyn)
READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
PAST TROUBLES RISING BACK TO THE SURFACE?
Between 2015 and 2016, a number of corporate governance concerns over SingPost’s business operations were raised in a series of news reports and commentaries, which later contributed to an overhaul of the company’s board and senior management. Understanding what some of these woes were for SingPost those years ago may illuminate the root of the service lapses in recent months.
One concern was whether SingPost’s ventures into e-commerce and other areas would affect the quality of its traditional postal services, and how equipped SingPost was to drive this new business model.
Over a five-year period, the company made more than 20 acquisitions, spending over half a billion dollars to transform SingPost from a mail delivery business to a logistics and e-commerce business.
With traditional postal services relegated to a sunset industry, there were concerns the company may lose sight of ensuring service standards are maintained, when other areas promise more potential for growth and hold greater lure for investors with deep pockets.
READ: Are Singapore businesses just not creative enough? A commentary
A second concern was whether some of the long-serving independent directors who had been there for almost two decades had been there for too long. Did they have relevant experience and skills in the context of SingPost’s transformation? Might they have been overstepping their boundaries in making decisions they might not be equipped to?
Some of these directors formed an unusually active executive committee, blurring the lines between the role of company management and that of the board. The last acquisition made by the then board and executive committee – the US e-commerce company TradeGlobal – cost the company S$236 million but had to be impaired by S$185 million just one-and-a-half years after.
The board had also recruited then 37-year old Dr Wolfgang Baier as CEO (International) in 2011 and promoted him to Group CEO the same year. They also appointed Dr Sascha Hower Group Chief Operating Officer in 2012 when he was 33. Both left in 2016.
A third concern was whether the management team was equipped to integrate and manage the new businesses. Based on the disclosures of their profiles at the time of the appointment, Dr Baier and Dr Hower were career consultants with little or no experience managing companies. Several other consultants were also appointed to key management positions.
Then there was the high turnover of management, both in the years preceding the appointment of Dr Baier, and following his departure. Stock exchange rules only require disclosure when directors and certain key officers leave so it is unclear whether this was indicative of a similarly high employee turnover throughout the company.
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Wolfgang Baier, the former Group CEO of SingPost. (Photo: SingPost)
A HEAVY BURDEN FOR THE CURRENT TEAM AT SINGPOST
Today, SingPost’s board and senior management team are unrecognisable from those years.
A new group CEO took over in June 2017, a new group CFO in August 2018 and a new CEO for postal services and Singapore will be taking over in April 2019. Hopefully, a stronger and stable management team is now in place but it will not be easy to turn this ship around, and not when a COO has not been appointed since Dr Hower left in 2016, a role that bears the heavy responsibility of optimising group operations.
READ: Get rid of middle managers? Do so at your own peril, a commentary
The current directors and senior management have the task of sewing up remaining corporate governance issues, reviewing the over 20 acquisitions made, improving operations, all while feeling the pressure from shareholders, an inherited legacy the new team will have to struggle with for some time.
These issues from the past may affect SingPost’s day-to-day operations if business controls have been weakened, including those relating to employee recruitment, induction, training, welfare, supervision and assessment - fueling frustration among its overworked and underappreciated postmen.
SingPost’s share price has dipped to about 60 per cent of what it was just before Dr Baier's departure, and dividends have been cut. Public confidence too has been shaken when the recent few cases found huge traction with readers who say they experienced similar issues.
While the current board has taken steps to improve SingPost’s corporate governance and put in place a new management team, it needs to ensure that a thorough review of SingPost’s operations is conducted in light of the numerous lapses.
It should certainly not dismiss problems by attributing these to seasonal factors or rogue employees without a comprehensive assessment of the complaints.
This review has taken on even more urgency with the announcement by the Info-communications Media Development Authority (IMDA) that it will take firm actionagainst SingPost for any breaches of its public postal licence requirements, that it “takes a serious view of any incident that impacts the reliability, integrity and security of Singapore's public postal services", and its direction that "SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services".
Mak Yuen Teen is an associate professor of accounting at the NUS Business School where he specialises in corporate governance. The views in this article are his personal views.
Source: CNA/sl
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Singapore Edition International Edition
Commentary: Are SingPost’s lapses indicative of a deeper malaise in the company?
CommentaryCommentaryCommentary: Are SingPost’s lapses indicative of a deeper malaise in the company?
Those at SingPost have a heavy burden of fixing past issues after sweeping changes at the senior management level and hasty acquisitions made some years back, says NUS Business School’s Mak Yuen Teen.
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
The Singapore Post sign at a post office in Singapore. (File photo: Reuters/Thomas White)
By Mak Yuen Teen
31 Jan 2019 06:00AM(Updated: 31 Jan 2019 07:33AM)
Share this content
SINGAPORE: In a digital age where transactions, notifications and records have been digitalised, you would think the postman gets it easier.
ADVERTISING
inRead invented by Teads
But news of SingPost’s investigations this week after fresh images of mail found in a rubbish bin in Ang Mo Kio went viral and its subsequent update that it has referred the case to the Police have touched a raw nerve.
Last year, SingPost fired a postman after he was found to have thrown away returned letters and direct mail at a condominium, and a video of someone confronting the man and claiming he had just thrown a stack of letters into a rubbish bin had gone viral.
SingPost too had issued an apology just two weeks ago after receiving a string of complaints regarding undelivered mail from residents.
BOARD RESPONSIBILITY
These operational lapses have raised questions as to whether the company’s board of directors ought to be held responsible.
Advertisement
Are these episodes management failures that could have occurred even with the best corporate governance in place, or could they be indicative of the board failing to exercise adequate oversight and discharging their responsibilities?
The answer lies in the extent to which the board has taken necessary and reasonable steps when it became aware of problems.
Under Singapore’s Companies Act, the board of directors is responsible for managing, directing and supervising the company, and directors are required to act honestly and use reasonable diligence in the discharge of their duties.
In most companies, the board delegates the day-to-day management role to a management team led by the Chief Executive Officer or equivalent, with the board’s role then focused on advancing the interests of the company and its stakeholders, through overseeing, guiding and holding its management accountable.
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
A woman uses a locker station operated by Singapore Post. (Photo: Kamini Devadass)
But as part of its oversight role, the board is expected to ensure the necessary resources are in place for the company to meet its strategic objectives.
The board also has to ensure that there are proper policies, procedures and controls which are implemented in practice. It is responsible for appointing an ethical, competent and committed management team, and putting in place independent audit functions that provide reasonable assurance that the policies, procedures and controls are adequate and effective.
REVIEWING SINGPOST
Let’s now consider the reported service failures at SingPost - including stacks of letters left on top of letter boxes, letters being thrown away, postmen delivering failed delivery notices but not actually ringing people’s doors and leaving parcels on people’s doorstep, as well as allegations of falsifications of proof of delivery.
SingPost had blamed a seasonal surge in demand over the November to December period, and cites additional 20 doorstep deliveries each day. Yet some readers say these problems seem to be longstanding ones that occur throughout the year so it is difficult to see how the fault can be attributed to seasonal factors.
Seasonal surges in demand are also recurrent in nature in the business of mail delivery so it is reasonable to expect the management to have forecasted demand and allocated the necessary resources to meet it.
SingPost had also attributed the incidents to the individual actions of a few wayward employees. But many of these service failures are clearly not new. For some years now, there had been complaints of failed delivery notices despite households having someone at home at those times.
SingPost had then referred the most recent case of mail seen in an Ang Mo Kio rubbish bin to the police, which may go some way to deter future rogue acts by errant postmen but might this distract from the crux of these problems? And will it solve any potentially deeper corporate governance issues?
image:
The resident says she found around 30 to 40 letters inside the rubbish bin. (Photo: Facebook/Alyce Kathlyn)
READ: Postman arrested after Ang Mo Kio resident reports unopened mail found in rubbish bin
PAST TROUBLES RISING BACK TO THE SURFACE?
Between 2015 and 2016, a number of corporate governance concerns over SingPost’s business operations were raised in a series of news reports and commentaries, which later contributed to an overhaul of the company’s board and senior management. Understanding what some of these woes were for SingPost those years ago may illuminate the root of the service lapses in recent months.
One concern was whether SingPost’s ventures into e-commerce and other areas would affect the quality of its traditional postal services, and how equipped SingPost was to drive this new business model.
Over a five-year period, the company made more than 20 acquisitions, spending over half a billion dollars to transform SingPost from a mail delivery business to a logistics and e-commerce business.
With traditional postal services relegated to a sunset industry, there were concerns the company may lose sight of ensuring service standards are maintained, when other areas promise more potential for growth and hold greater lure for investors with deep pockets.
READ: Are Singapore businesses just not creative enough? A commentary
A second concern was whether some of the long-serving independent directors who had been there for almost two decades had been there for too long. Did they have relevant experience and skills in the context of SingPost’s transformation? Might they have been overstepping their boundaries in making decisions they might not be equipped to?
Some of these directors formed an unusually active executive committee, blurring the lines between the role of company management and that of the board. The last acquisition made by the then board and executive committee – the US e-commerce company TradeGlobal – cost the company S$236 million but had to be impaired by S$185 million just one-and-a-half years after.
The board had also recruited then 37-year old Dr Wolfgang Baier as CEO (International) in 2011 and promoted him to Group CEO the same year. They also appointed Dr Sascha Hower Group Chief Operating Officer in 2012 when he was 33. Both left in 2016.
A third concern was whether the management team was equipped to integrate and manage the new businesses. Based on the disclosures of their profiles at the time of the appointment, Dr Baier and Dr Hower were career consultants with little or no experience managing companies. Several other consultants were also appointed to key management positions.
Then there was the high turnover of management, both in the years preceding the appointment of Dr Baier, and following his departure. Stock exchange rules only require disclosure when directors and certain key officers leave so it is unclear whether this was indicative of a similarly high employee turnover throughout the company.
image: data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==
Wolfgang Baier, the former Group CEO of SingPost. (Photo: SingPost)
A HEAVY BURDEN FOR THE CURRENT TEAM AT SINGPOST
Today, SingPost’s board and senior management team are unrecognisable from those years.
A new group CEO took over in June 2017, a new group CFO in August 2018 and a new CEO for postal services and Singapore will be taking over in April 2019. Hopefully, a stronger and stable management team is now in place but it will not be easy to turn this ship around, and not when a COO has not been appointed since Dr Hower left in 2016, a role that bears the heavy responsibility of optimising group operations.
READ: Get rid of middle managers? Do so at your own peril, a commentary
The current directors and senior management have the task of sewing up remaining corporate governance issues, reviewing the over 20 acquisitions made, improving operations, all while feeling the pressure from shareholders, an inherited legacy the new team will have to struggle with for some time.
These issues from the past may affect SingPost’s day-to-day operations if business controls have been weakened, including those relating to employee recruitment, induction, training, welfare, supervision and assessment - fueling frustration among its overworked and underappreciated postmen.
SingPost’s share price has dipped to about 60 per cent of what it was just before Dr Baier's departure, and dividends have been cut. Public confidence too has been shaken when the recent few cases found huge traction with readers who say they experienced similar issues.
While the current board has taken steps to improve SingPost’s corporate governance and put in place a new management team, it needs to ensure that a thorough review of SingPost’s operations is conducted in light of the numerous lapses.
It should certainly not dismiss problems by attributing these to seasonal factors or rogue employees without a comprehensive assessment of the complaints.
This review has taken on even more urgency with the announcement by the Info-communications Media Development Authority (IMDA) that it will take firm actionagainst SingPost for any breaches of its public postal licence requirements, that it “takes a serious view of any incident that impacts the reliability, integrity and security of Singapore's public postal services", and its direction that "SingPost must investigate all complaints and feedback raised, and take urgent steps to improve its service standards and restore public confidence in its postal services".
Mak Yuen Teen is an associate professor of accounting at the NUS Business School where he specialises in corporate governance. The views in this article are his personal views.
Source: CNA/sl
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