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At Singapore General Hospital I was charged a premium A Ward rate for 2.5 days, when I only spent less than 24 hours in the ward.
I was referred to A&E at the Singapore General Hospital on 9 June with severe lower abdominal pain.I reached there at around 130pm. After seeing the doctor and doing some tests, the doctor wanted me to stay for further tests. I was put in the temp bed at the waiting/holding ward at around 5pm+.
At that time a staff came and asked what class of ward I would like to stay in. I wanted comfort so, I chose the A ward. The staff said we will take you there once the room is ready. I waited until the next day 10 June, 8pm then they said, room is available, and finally put me in my selected ward. I was at the holding area for more than 30 agonizing hours. The doctor discharged me the next day.
When I received the bill, SGH actually billed me for 2.5 days at premium A ward rate. When I wrote in to enquire, they said that it is their policy to charge the patient the chosen ward rate, even at the holding area.
I don't mind paying premium, but how can I pay for something which I did not receive? I am perfectly fine if they bill me 1.5 days which is the actual duration of my stay in my chosen ward. They shouldn't charge me the premium ward rate the night spent at A&E holding area.
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