Whenever you tell those CERTIS CISCO staff about making improvements to their system, they'll say: You write in lah.
At 1 time, I told them: If I write in, then can I take half of your monthly salary since I'm also doing half your job? You are the frontline staff and if there's feedback for improvements, it is your duty to inform your superiors, instead of asking me to write in.
He just look at me blur blur....