- Joined
- Dec 30, 2010
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- 12,730
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- 113
It is worth noting that the commuter only smashed the window after the train driver had refused to open the door for safety reasons, and even him assured that there was ventilation despite evidence to the contrary. The driver however should not be faulted – he definitely has a lot more to lose for ‘breaking the rules’ than the commuter. (It is worth noting also that the SBS driver who got lost for two hours also picked deference to protocol and authority over listening to his passengers who are likely to know the way.)
In my opinion, it is a deep faith and hence rigid adherence to its system, put in place by presumably the best minds in the field of expertise, and a requirement for all its staff to follow the hierarchal chain of command. In most cases, such a system works fine. However, this becomes a problem in situations where one doesn’t have the luxury of time to wait for approvals from higher authorities, when snap judgement is called for. Not only that, but at the management level, it breeds a habit of trying to fit reality to the system first, rather than trying to fit the system to reality.
- http://theonlinecitizen.com/2011/12/that-smashed-train-door-window/
In my opinion, it is a deep faith and hence rigid adherence to its system, put in place by presumably the best minds in the field of expertise, and a requirement for all its staff to follow the hierarchal chain of command. In most cases, such a system works fine. However, this becomes a problem in situations where one doesn’t have the luxury of time to wait for approvals from higher authorities, when snap judgement is called for. Not only that, but at the management level, it breeds a habit of trying to fit reality to the system first, rather than trying to fit the system to reality.
- http://theonlinecitizen.com/2011/12/that-smashed-train-door-window/