By right, all grab drivers should be insured while they are on call.
Grab / Grab App is
All Knowing of its Driver.
The Grab App is like a advanced modern Spy Device.
Nothing can be hidden from Grab by the Driver from the moment
he wakes up in the morning to his bedtime as long as his phone
device is in operation.
Strangely , Grab has been very quiet on Neo's death - one of
its SuperStar
"Diamond" Driver .
Still waiting for Grab to make a statement .
Lingam
3 June 2025 , Tue .
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As a Grab PHV (Private Hire Vehicle) driver in Singapore, "
Diamond" is the highest tier in Grab's driver loyalty program, known as
Emerald Circle.
Here's what "
Diamond Superstar Driver" generally means and its benefits:
- Top Tier:Diamond is the pinnacle of the Emerald Circle program, following Emerald, Ruby, and Sapphire.1 It is typically reserved for the top-performing drivers.
- Invitation Only:Achieving Diamond tier is often by invitation only, for the top percentage of drivers (e.g., top 10% of Sapphire tier drivers) who consistently meet stringent performance criteria.2
- High Performance Requirements:To qualify and maintain the Diamond tier, drivers usually need to meet high targets for:
- Experience Points (XP): These are earned based on completed trips.3
- Driver Rating: A consistently high rating from passengers (e.g., 4.7 or higher).
- Acceptance Rate (AR): A high percentage of accepted bookings (e.g., above 90%).
- Cancellation Rate (CR): A low percentage of cancelled bookings (e.g., below 10%).
- Trip Volume:Completing a significant number of trips (e.g., up to 2,000 trips every three months for some).4
- Exclusive Benefits:Diamond tier drivers receive the most comprehensive and enhanced benefits, which can include:
- Priority Allocation: Preference in receiving passenger bookings, meaning more consistent job opportunities.5
- Upsized Fuel Discounts: Better discounts on fuel compared to lower tiers (e.g., 29% fuel discount).
- Priority Support: Faster access to Grab's support team, including a dedicated hotline and priority at Grab branches.
- Enhanced Medical Benefits: Subsidized medical consultations and other healthcare perks.
- Vehicle Maintenance Perks: Discounts on servicing and inspections.
- Higher Monthly Awards/Incentives: Access to better incentives and rebates on net earnings.
- Exclusive perks: Potentially exclusive merchandise or other special benefits.
In essence, being a "Diamond Superstar Driver" signifies that you are among Grab's most active, reliable, and highly-rated private hire drivers in Singapore, and you are rewarded with the best benefits the platform offers.