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- Aug 20, 2022
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I’m blacklisted from the MRT..???
GeneralI’m a local student, using the student ez-link card to take MRT/bus. Today while trying to tap into the MRT gantry, my card kept getting rejected. Later after asking staff for help to check my card, I realised not only it got blocked by the system, but apparently it’s also blacklisted from the MRT, and I have to pay off $20 debt to be un-blacklisted??? I don’t even know where that came from????
I went to check my card history, all transactions went through fine, I didn’t forget to tap out of MRT/bus at any point in time, and I just topped up my card yesterday so there’s no way the balance could be negative (I have $20 left in there actually).
I use my card almost every day, and this has never happened before. In fact, just yesterday I was using it to take the MRT as per usual. I swear I didn’t commit horrible acts or fraud with my card, just very confused as to why I randomly owe money to SMRT and they suddenly refuse to let me take the train? Has this happened to anyone else?
