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Jan 2, 2010
Nasi lemak is cold? Pay 20 cents more to warm it up
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I HAVE had enough of shops charging for little things. Where is the service in the service industry?
I was a regular customer of a private canteen called Quest Kafe in IBM building at Changi Business Park. It has both air-conditioned and open-air seating.
Recently, I ordered the last packet of cold nasi lemak wrapped in banana leaf. I asked the operator to warm it up and to my surprise, I was asked to pay 20 cents - even though the microwave would be at half heat for 30 seconds. I said I did not want the nasi lemak any more, gulped down my coffee which was already paid for, and left.
The canteen not only did not make extra money on the last packet of nasi lemak, but it has also lost a regular customer.
Stanley Thye Peng
Nasi lemak is cold? Pay 20 cents more to warm it up
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I HAVE had enough of shops charging for little things. Where is the service in the service industry?
I was a regular customer of a private canteen called Quest Kafe in IBM building at Changi Business Park. It has both air-conditioned and open-air seating.
Recently, I ordered the last packet of cold nasi lemak wrapped in banana leaf. I asked the operator to warm it up and to my surprise, I was asked to pay 20 cents - even though the microwave would be at half heat for 30 seconds. I said I did not want the nasi lemak any more, gulped down my coffee which was already paid for, and left.
The canteen not only did not make extra money on the last packet of nasi lemak, but it has also lost a regular customer.
Stanley Thye Peng
