I once made a mistake. An unforgettable mistake which haunts me till this day...
That was 3 months back. A new team member just joined us. We did our usual routine and served dinner as usual.
It was only after service had ended that I realized we used the wrong noodle sauce for dinner.
I sat in silence for a long time.
The taste would be OFF for every bowl that was sent out during dinner. 67 very unhappy customers ate and left.
I had failed.
Both sauces were almost identical, except that one was without a crucial ingredient.
I wanted to warm it up before adding that ingredient. Somehow, there was a mixed-up and the wrong sauce was used.
My regular customer, a friendly lady that used to patronize us 2-3 times a week came on that fateful evening.
She never came back again. We lost her.
No chance for me to make amends.
You see, I always instil in my team the importance of maintaining consistency and to strive for excellence in every bowl that we send out of the kitchen.
But what I tried so hard to prevent actually happened.
We were totally crushed and our spirits sunk rock-bottom at the realization of the error.
That mistake kept flashing inside my head again and again. I tossed endlessly in bed that night.
It was a careless mistake. But we were so upset that we made a vow never to let such a situation happen again.
More at
The way we earn our money is much more important than how much we make.
That was 3 months back. A new team member just joined us. We did our usual routine and served dinner as usual.
It was only after service had ended that I realized we used the wrong noodle sauce for dinner.
I sat in silence for a long time.
The taste would be OFF for every bowl that was sent out during dinner. 67 very unhappy customers ate and left.
I had failed.
Both sauces were almost identical, except that one was without a crucial ingredient.
I wanted to warm it up before adding that ingredient. Somehow, there was a mixed-up and the wrong sauce was used.
My regular customer, a friendly lady that used to patronize us 2-3 times a week came on that fateful evening.
She never came back again. We lost her.
No chance for me to make amends.
You see, I always instil in my team the importance of maintaining consistency and to strive for excellence in every bowl that we send out of the kitchen.
But what I tried so hard to prevent actually happened.
We were totally crushed and our spirits sunk rock-bottom at the realization of the error.
That mistake kept flashing inside my head again and again. I tossed endlessly in bed that night.
It was a careless mistake. But we were so upset that we made a vow never to let such a situation happen again.
More at
The way we earn our money is much more important than how much we make.
