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SINGAPORE — The Union of Security Employees (USE) has launched a mobile application for security officers to report abuse or work-related grievances.
This was announced along with the results of a survey on the welfare of private security officers, which found that more than one in two officers reported feeling nervous and stressed at work.
USE said that the free mobile app lets security officers report “any work-related issues and grievances anytime and anywhere”.
“While the survey showed that security officers generally know who or where to seek help from when they face abuse at work, more can be done to expedite the process and enable neutral, third-party bodies to help investigate and mediate the case at hand,” said a statement from USE and the National Trades Union Congress (NTUC).
USE said that registered users of the app can key in details of the case or issue, including location and photos. The cases submitted via the app will be routed to the USE Mediation Service for follow-up.
Users may also check back on the status of their submissions via the app and be kept updated on industry and union-related news.
39 PER CENT FACED ABUSE AT WORK
The third instalment of a longitudinal survey by USE and the Singapore University of Social Sciences found that the welfare of security officers continued to be "of concern”, particularly in the areas of mental well-being and abuse.
Questions relating to work stress were included in the survey for the first time, and more than one in two officers reported feeling nervous and stressed at work.
Similar to the first two surveys, a substantial proportion of officers (39 per cent) reported having faced abuse at work.
This is slightly lower than the 42 per cent reported in the last survey, but higher than the 32 per cent in the first survey. The majority of abuse reported was verbal abuse.
The frequency of abuse has also risen, with almost 40 per cent — up from 30 per cent — of those who reported verbal abuse stating that they experienced verbal abuse at least once every two weeks.
https://www.todayonline.com/singapo...officers-report-abuse-work-grievances-1779406