Wtf ish suporkter medallion?

Source: CNA
Scores of ticket holders shut out of SEA Games closing ceremony
Several people told Channel NewsAsia they had SEA Games closing ceremony tickets, but were turned away because they were told the National Stadium was "full".
POSTED: 16 Jun 2015 23:40 UPDATED: 17 Jun 2015 03:27
SINGAPORE: Mdm Tan wanted to enjoy the SEA Games closing ceremony with her 10-year-old son, but it was not to be.
She arrived at about 7.10pm and was told to line up at Gate 19 for the 8pm ceremony, only to find a massive crowd outside. Officials at the gate told her to move to Gate 17 or 15. "You have to move to another gate with fewer people," she heard.
Mdm Tan moved on with her son to Gates 14, 5 and 7, only to find herself stuck outside with hundreds still. Eventually, they were told the stadium was full.
"We waited and waited and queued, but by that time it was already 8pm-plus," she said. She had a pair of complimentary tickets from a contest by sponsor GP Batteries. "It was a very bad experience. I don't understand - why give out so many complimentary tickets?"
As they were walking off, Mdm Tan and son found one gate "wide open" - Gate 20. They made it into the National Stadium, just in time to see Malaysia declared as the next host for the SEA Games. They had to stand and watch the event as all seats were taken. They decided to leave after 15 minutes.
"One word to describe my experience - 'disappointed'," she said.
'NO ONE EXPECTED SUCH A SCENE': SEA GAMES VOLUNTEER
A SEA Games volunteer who requested to remain anonymous told Channel NewsAsia that there were three different categories of people who could gain entry to the closing ceremony on Tuesday night - those who purchased tickets, those who held complimentary tickets, as well as pass holders, which include volunteers.
He added that while people queued to gain entry, a decision was made later to open the gates to allow spectators to stand inside. "It was an on-the-spot decision. There was no contingency plan. No one expected such a scene," he said. "Everyone just flooded in."
"You had parents with toddlers, the disabled, and the elderly who were asking, 'How come I have a ticket for Gate 19, then you pushed me to Gate 14, and then you pushed me to Gate 5?'" he said. "We didn't expect this."
The volunteer also noted that ticket holders who had trouble gaining entry for the closing ceremony arrived mostly after 7.30pm.
He added that some volunteers were being scolded by frustrated ticket holders "until they cried". "At one point, I saw a bottle being thrown," he said.
FULL REFUND, SUPPORTERS MEDALLION FOR TICKETHOLDERS: SINGSOC
In a statement posted on the SEA Games 2015 Facebook page, the Singapore SEA Games Organising Committee (SINGSOC) said entry points needed to be adjusted on Tuesday evening as a "significant proportion of the spectators were at the gates just before the start of the ceremony".
It added that this was so spectators could be seated as quickly as possible. "Consequently, some gates had to be closed for safety reasons."
"The organising committee apologises for the inconvenience caused and disappointment of those affected.
We will offer a full refund to anyone who had purchased a ticket and was unable to be seated. In addition, you will receive the supporters’ medallion," SINGSOC said.
Those who wish to contact organisers for refunds can do so via webform or at 1800 344 1177 during office hours (Mon-Fri: 9am-6pm).
- CNA/dl
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