16 October 2012
Discontinuation of Pacnet Residential Services
For 17 years, Pacnet has served as Asia Pacific’s leading independent Internet Service Provider, delivering leading-edge Internet solutions with outstanding levels of customer service. We thank you for your support – especially those of you who have remained loyal customers through the years.
At Pacnet, we strive to deliver the best solutions to our customers and as markets evolve, so must we. As we reviewed our corporate strategy this year, we have made the difficult decision to discontinue our residential services in Singapore.
Accordingly, the following Pacnet residential services will be terminated on 1 December 2012:
Dial up Internet Access Services
Residential Broadband Services
Email and Internet Security Services
Domain Name Services
Residential Fax Services
Please note that you are currently subscribed to one or more of the above affected services under your account number. All your other services with Pacnet, if any, will remain unaffected.
Email Services
If you are currently using a “@pacific.net.sg” email address, please note that you will not be able to send emails from that address from 1 December 2012. However, you will still be able to forward emails received at your “@pacific.net.sg” email address to an email of your choice until 28 February 2013.
It is important for you to set up your email forwarding before 1 December 2012 to ensure you do not miss emails sent to your “@pacific.net.sg” account. All emails in your mailbox will be deleted on 1 December 2012. Therefore, if there are emails that you wish to retain, please download them before 1 December 2012.
Please see
http://sg.pacnet.com/emailsetup for instructions on setting up email forwarding and other email-related services.
Domain Name Services
If you have a domain name service with us, please find an alternative service provider before 1 December 2012, to ensure that your website remains reachable through your domain name.
Broadband services
To minimize the interruption to your broadband service, we have partnered SingNet to offer you exclusive promotional rates* to migrate to their broadband service. Please note that this offer is valid only until 31 October 2012 and is exclusive to existing Pacnet Residential Broadband Service customers signing up for a new SingNet Residential BroadBand service.
SingNet exclusive offers:
6Mbps ADSL Home BroadBand + 1.5Mbps Mobile BroadBand SIM Card: $29.90/month with Free Modem worth $78 (Usual Price: $36.90/month: savings of $168 over 24 months)
100Mbps Fibre BroadBand: $49.90/month with Free Modem + Free Modem installation worth up to $300.
Call the SingNet hotline now at +65 65362811 between 9am and 9pm daily to sign up for these offers or to find out about other SingNet Broadband plans that have been crafted specially for Pacnet customers.
Should you choose not to take up the offers, please note that your broadband service will be terminated on 1 December 2012.
Your deposit and/or remaining prepayment, if any, will be refunded to your account by Pacnet on a pro-rata basis.
If you have any further queries, our customer service staff can be reached at
[email protected] or +65 6336 6622 (select option 2)
We apologize for any inconvenience this may cause.
Pacnet remains firmly committed to our presence in Singapore as we continue to grow our capabilities to be Asia Pacific’s leading provider of integrated network and technology solutions for organizations in Singapore and across the region. We look forward to the opportunity to serve your other communication needs in the near future.
Best regards,
John Garrett
Managing Director, Southeast Asia
Pacnet Internet (S) Pte Ltd
* 24 months contract applies. Standard SingTel Home/Fibre/Mobile BroadBand Terms and Conditions apply. All prices include 7% GST. Information is correct at time of printing. SingTel reserves the right to amend the Terms and Conditions without prior notice.