Oliver Ong the Grab food ordering customer who's reputed to be a cheat
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Is he a coolie gene bengz?
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Coolie gene fuckens beng
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AMK Soi 19 Thai Wanton Mee stall files police report after customer claimed GrabFood delivery items missing, photo proof showed otherwise
Always take a photo.
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October 07, 2025, 06:01 PM
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Having encountered a particular customer at least once before, Soi 19 Thai Wanton Mee in Ang Mo Kio was prepared when staff saw the name pop up again.
The eatery shared on its Facebook page that staff there had encountered a customer who had placed an order via the GrabFood app indicating special requests, but subsequently claimed that items were "missing" from his delivery.
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Customer struck again
On Oct. 1, when the eatery received yet another order from the same customer at 8:27am, they took preemptive action.
They took photos of the food before delivery, including the extra items requested.
The customer had asked for no fried wantons and extra noodles.
The store took a photo as proof of the prepared meal before delivery.
Photos via Soi 19 Thai Wanton Mee/Facebook
Photos via Soi 19 Thai Wanton Mee/Facebook
Customer flagged order
At 10:01am, the restaurant received a notification that the customer claimed there were no wanton or extra noodles.
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In a photo that was submitted to GrabFood by the customer, a lone wanton skin could be seen.
A refund was processed for the customer.
"The result? Grab withholds payment, and we as hawkers take the loss... He enjoys a free meal in the comfort of his home, while we bear the cost," the eatery wrote.
"Running F&B is already tough. Dishonest acts like this make it even harder for small businesses to survive," the eatery added.
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Not the first time
Speaking to Mothership, Soi 19 Thai Wanton Mee stated that it was not the first time a customer had done the same thing.
On Aug. 1, the eatery noticed on GrabFood that an order marked as delivered was flagged for missing items.
The chef was sure that the order had been prepared correctly, with no items left out.
Photo via Soi 19 Thai Wanton Mee
However, GrabFood still deducted the full amount from the eatery's earnings.
From then on, staff kept an eye on the name of the customer who reported the missing item.
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Sure enough, the customer ordered again on Oct. 1.
Both instances took place at their Ang Mo Kio outlet.
The eatery added that they have since filed a police report regarding the incident and, although they have appealed to GrabFood via the website at the time, they did not receive a response.
Issued warning
On Oct. 7, a Grab spokesperson shared that it understood the inconvenience of the situation and took such matters seriously.
The spokesperson added that there are existing processes in place to ensure both consumers and merchants have proper avenues to convey their feedback, which Grab reviews and processes on a case-by-case basis.
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"In this case, the merchant previously appealed chargebacks, and the refunds were made accordingly," said the spokesperson.
Grab has also issued a warning in line with their code of conduct to the customer:
"Grab is committed to maintaining a fair and respectful platform for everyone, and continuously strengthen our checks to safeguard the interests of all members of our community... We will continue to review and enhance our controls to ensure fairness for merchants and customers, to uphold trust across our platform."
Top photos via Soi 19 Thai Wanton Mee/Facebook
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Always take a photo.
author profile
October 07, 2025, 06:01 PM
imageTelegramWhatsapp
Having encountered a particular customer at least once before, Soi 19 Thai Wanton Mee in Ang Mo Kio was prepared when staff saw the name pop up again.
The eatery shared on its Facebook page that staff there had encountered a customer who had placed an order via the GrabFood app indicating special requests, but subsequently claimed that items were "missing" from his delivery.
ADVERTISEMENT
Customer struck again
On Oct. 1, when the eatery received yet another order from the same customer at 8:27am, they took preemptive action.
They took photos of the food before delivery, including the extra items requested.
The customer had asked for no fried wantons and extra noodles.
The store took a photo as proof of the prepared meal before delivery.
Photos via Soi 19 Thai Wanton Mee/Facebook
Photos via Soi 19 Thai Wanton Mee/Facebook
Customer flagged order
At 10:01am, the restaurant received a notification that the customer claimed there were no wanton or extra noodles.
ADVERTISEMENT
In a photo that was submitted to GrabFood by the customer, a lone wanton skin could be seen.
A refund was processed for the customer.
"The result? Grab withholds payment, and we as hawkers take the loss... He enjoys a free meal in the comfort of his home, while we bear the cost," the eatery wrote.
"Running F&B is already tough. Dishonest acts like this make it even harder for small businesses to survive," the eatery added.
ADVERTISEMENT
Not the first time
Speaking to Mothership, Soi 19 Thai Wanton Mee stated that it was not the first time a customer had done the same thing.
On Aug. 1, the eatery noticed on GrabFood that an order marked as delivered was flagged for missing items.
The chef was sure that the order had been prepared correctly, with no items left out.
Photo via Soi 19 Thai Wanton Mee
However, GrabFood still deducted the full amount from the eatery's earnings.
From then on, staff kept an eye on the name of the customer who reported the missing item.
ADVERTISEMENT
Sure enough, the customer ordered again on Oct. 1.
Both instances took place at their Ang Mo Kio outlet.
The eatery added that they have since filed a police report regarding the incident and, although they have appealed to GrabFood via the website at the time, they did not receive a response.
Issued warning
On Oct. 7, a Grab spokesperson shared that it understood the inconvenience of the situation and took such matters seriously.
The spokesperson added that there are existing processes in place to ensure both consumers and merchants have proper avenues to convey their feedback, which Grab reviews and processes on a case-by-case basis.
ADVERTISEMENT
"In this case, the merchant previously appealed chargebacks, and the refunds were made accordingly," said the spokesperson.
Grab has also issued a warning in line with their code of conduct to the customer:
"Grab is committed to maintaining a fair and respectful platform for everyone, and continuously strengthen our checks to safeguard the interests of all members of our community... We will continue to review and enhance our controls to ensure fairness for merchants and customers, to uphold trust across our platform."
Top photos via Soi 19 Thai Wanton Mee/Facebook
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In another case, Leonard Tan Tong Han was sentenced to 7 days' jail after pleading guilty to 4 charges of cheating. He ordered food using his neighbours' addresses and instructed delivery riders to leave the meals there. He also promised the riders that he would pay them after the delivery but never did so. GrabFood and FoodPanda lost $718.54 in total due to Tan's offences.
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They should put rat poison inside the food
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