More Than 600 Fibre Lines Still Down

[makapaaa]

[h=2]StarHub blames SingTel for continual disruptions to broadband access[/h]

October 13th, 2013 |

Author: Editorial

StarHub has released a press statement saying that as at 5pm today (13 Oct), more than 600 fibre broadband customers in Bukit Panjang, Choa Chu Kang and Woodlands areas are still affected by the fire at SingTel’s Bukit Panjang exchange on 9 Oct.

“More StarHub fibre broadband customers in Bukit Panjang, Choa Chu Kang and Woodlands today have reported that their service remained affected even after their connections have been restored by OpenNet,” said Ms Jeannie Ong, StarHub’s Chief Marketing Officer.

StarHub blames SingTel for not carrying out its work properly.

“After further investigations, it appears that some individual links within some of OpenNet’s fibre cables damaged by the fire at SingTel’s Bukit Panjang exchange, were not reconnected properly,” Ms Ong added.

“As at 5pm today, there were more than 600 customers affected,” she said. “We are working hard with OpenNet to ensure full service restoration for our customers as soon as possible, and we are contacting these customers to offer cable modem access in the interim. We thank our customers for their patience and apologise for any inconvenience caused.”

StarHub customers in Bukit Panjang, Choa Chu Kang and Woodlands had their cable television, cable broadband, digital voice and fibre broadband services disrupted as a result of a fire at SingTel’s Bukit Panjang exchange on 9 Oct. However, cable television, cable broadband and land line services were fully restored by 2.30pm the next day on 10 Oct.

OpenNet’s Bukit Panjang Central Office is located within SingTel’s Internet Exchange facility in Bukit Panjang.

 

[SadPlumpGirl]

a bunch of PAP dogs blaming one another...what is the use of paying these senior management in Singtel and Starhub millions...fucking clowns.

 

[makapaaa]

[h=2]SNAFU
At Singtel[/h]

October 11th, 2013 |

Author: Contributions

Situation Normal, All Fouled Up


[Editor's Note: SNAFU is a military slang acronym
meaning "situation normal, all fouled up".]

The fire was so insignificant, it took only 20 minutes to put out. Or so we
were told. Then the number of cables damaged was revised from 33 to 51 on
Thursday morning, when normal service was supposed be restored by 6 am of same
day. This was subsequently changed to 7 am on Friday for corporations affected,
and 7 pm for residential services.

Something was already wrong when internet services went on the blink at
around 3 pm on Wednesday afternoon. The Singtel hotline was no help, with their
useless robotic responses and irksome elevator music. About 2 hours later, a
pre-recorded message made reference to a fire at their Bukit Panjang exchange.
Another couple of hours later, even the hotline gave up the ghost, inundated by
irate callers. The radio or television broadcasts provided little or no clues.
It was only much later at night that the scrolling news feed made cursory
mention of the cable meltdown at Singtel. Onscreen the videos were about a fire
in Bangladesh (?) or some disaster in other faraway countries. Could this be due
to one clown’s grouse about Singaporeans focusing attention on the roof collapse
at a Jurong shopping mall, instead of the shoot out at a Nairobi shopping
mall?

100 mobile base stations, 60,000 fixed broadband lines, around 30,000 mioTV
customers, and around 30,000 voice lines were affected. As of Friday morning,
the total number of cables damaged was updated to 149. As for the accounting of
information coming in by dribs and drabs, we are told the fibre chamber – one of
three at the exchange – measured “only 40m by 5m”. Meaning it took a long while
for someone to dare venture into the actual site to assess the exact scale of
the disaster. Minister for Communications and Information Yaacob Ibrahim said he
was “quite happy” with the way SingTel handled the disruption.

While waiting for the service LED on the modem to come back to life, many
Singtel subscribers must have wished they have an alternative access to the
world wide web.

When the data cables were laid for the distributed communication system (DCS)
at Pulau Seraya Power Station, we were surprised that the industry standard dual
pair of ethernet lines – one active, one on standby mode – was considered
insufficient redundancy protection by the power engineers. They had insisted on
another dual pair, routed separately, in case an errant forklift truck or
excavator should cut into one pair, and trigger a national blackout. This was
one wise career move.

The companies whose services were brought down by Singtel, including ATMs
operated by DBS, UOB and OCBC, must have wished they had satellite dishes
installed for internet access. Only corporations are permitted to have such
equipment, private residential homes in Singapore are barred from receiving
signals from the sky. Malaysia, Indonesia and Thailand have no such ban from
this communication alternative.

Tattler

* The
writer blogs at http://singaporedesk.blogspot.com.

 

[songsongjurong]

its totally pointless now for facebook, twitter update....infact, we all have gradually gotten used to failure in our premier league world-crass infrastructure...

now lets wait for entire island blackout, PUB water tap turns dry, traffic lights gone bonkers. if it happens during chinese new year, we might just to wait 2-3 weeks w/o services...

 

[SadPlumpGirl]

Zero drp!!

 

[kingrant]

Not surprised if the fire was due to shoddy or careless or incompetent work by the India Indians! After all, all our server exchanges are now staffed with these leeches. No one knows how qualified they are - just cheap and plentiful.

 

[palden]

If you watch the news, only bangalas are working to reconnect the fibers. Workmanship is out of the window.

 

[Cestbon]

That only reported case. Unreported maybe 5~10 times.