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Cottonmouth

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Woman books SQ flight operated by Scoot on SIA website: 'Is it a budget flight?'​

I felt cheated as one would not expect to fly budget when the booking is done via Singapore Airlines, said Stomper Jeslyn. photo_librarySee 21 More Photoschevron_rightchevron_left



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Posted on 11 September 2022 | 18,538 views | 5 comments
Submitted by Stomper Jeslyn

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She felt cheated.
A woman said that when she booked a return flight to Perth using the Singapore Airlines (SIA) website, it did not occur to her that she could have booked a budget flight.

Although the booking stated that flight SQ8494 was "operated by Scoot", the SQ prefix in the flight number led Stomper Jeslyn to think that the flight would be on an SIA plane. Scoot flight numbers usually start with the prefix, TR.

"I felt cheated as one would not expect to fly budget when the booking is done via Singapore Airlines," she said. "Singapore Airlines is a Star Alliance member while Scoot is a low-cost carrier. Codeshare with a budget carrier?"

A codeshare is an agreement between airlines to sell seats on each other's flights. Scoot is a wholly owned subsidiary of SIA.
"I would never book a Scoot flight with Singapore Airlines if I knew it would be a budget flight that I’m taking."

She explained what happened: "Booking was done via Singapore Airlines for a return flight to Perth.

"During the booking process, it says 'operated by Scoot' as part of my itinerary.

"After it is booked, I was planning to select seats for both flights but realised that I couldn't for my outgoing flight.

"My doubt arises. Is it a budget flight? It wouldn’t cross my mind that I would be flying budget as I booked the flight on the Singapore Airlines website.

"I called up Singapore Airlines and was told to contact Scoot instead as SIA is unable to advise anything about Scoot.

"My question was just about in-flight entertainment as I would be travelling with two kids. And the reply that I received from Scoot is just so ridiculous."

The Stomper shared a photo of the e-mailed reply from Scoot, which said in part: "In line with your concern, we would suggest asking for assistance from our ground staff if there's in-flight entertainment (TV screen)"

Most of the reply was about entertainment options at Changi Airport.

scoot.jpg

"Singapore Airlines was not providing any information due to 'commercial sensitivity' as they claimed such answers could be found on their website if it is an SQ flight," said the Stomper.

In response to a Stomp query, an SIA spokesman said that the airline sells flights operated by its codeshare partners on its booking platforms.

"SIA’s codeshare partnerships with 31 airlines, including Scoot, offer our customers access to a wider network beyond those operated directly by the Airline," said the spokesman.

"When a customer books a flight on the SIA website and mobile app, the operating carrier is indicated on the booking page for each flight. Customers are advised to check the operating carrier before they make a booking, and seek help from the operating carrier if they require further assistance."

When contacted by Stomp about SIA's reply, Jeslyn said she wanted to know what the word "operated" means.

"Is SIA selling Scoot as a budget flight or is the flight just 'operated' by Scoot? 'Operated' means?" she asked.

"At the time of booking, both the prices of the SIA and Scoot flights were the same with different timings.

"I'm asking if it is really a budget flight by checking on the in-flight entertainment."
 

countryman

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If it's operated by Scoot, obviously it's on a Scoot aircraft which is a budget airline..
If she wants non budget, than book the Perth to n fro flights operated under Singapore Airlines. So what's the fuss all about?
 

Cottonmouth

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If it's operated by Scoot, obviously it's on a Scoot aircraft which is a budget airline..
If she wants non budget, than book the Perth to n fro flights operated under Singapore Airlines. So what's the fuss all about?

Bitch thinks that SQ site should only have SQ flights and no other.
 

mudhatter

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85% chance it's some kafir.

100% chance they are not islamic since melayun in kafir rat stinkypura have been thoroughly brainwashed to be un Islamic and they were never Islamic to begin with looking at their two neighbours in indon and malaysia is good enough. just read ibn battuta if you are too dumb lazy or incompetent to learn about these moronic unislamic malaun.
 

countryman

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85% chance it's some kafir.

100% chance they are not islamic since melayun in kafir rat stinkypura have been thoroughly brainwashed to be un Islamic and they were never Islamic to begin with looking at their two neighbours in indon and malaysia is good enough. just read ibn battuta if you are too dumb lazy or incompetent to learn about these moronic unislamic malaun.
Talking garbage again! Stupidity has no cure!
Pathetic MUDSLIME...
Wakakakakakakakaka....
 

laksaboy

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Since she is giving money to a GLC airline, and then complaining to the Shitty Times about it, her IQ must be fairly low.
 

LittleP

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What nonsense is this. Its the same like if you book flights in the old days that are operated by silk air. On my flights back to sinkieland, also using SQ, scoot also appeared but the price point is way different compared to direct via SQ. Notice the SS only shows schedule but no price. BS la this bugger:roflmao:
 

hollowman

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Anything is still better than my lao sai experience for booking budget airline to return to sg from phuket. They can have the same flight number both in domestic and international flight both with about same time of departure :cautious:
It was My mistake to enter the wrong entry but I did double checked with the counter staff and was told to wait aimlessly and upon triple checked then realised it was a wrong entrance and almost missed the flight by secs :mad:
 

hollowman

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Anything is still better than my lao sai experience for booking budget airline to return to sg from phuket. They can have the same flight number both in domestic and international flight both with about same time of departure :cautious:
It was My mistake to enter the wrong entry but I did double checked with the counter staff and was told to wait aimlessly and upon triple checked then realised it was a wrong entrance and almost missed the flight by secs :mad:
This likely meant that that plane was scheduled to fly from phuket to sg from the international flight entrance and later will fly back to phuket to serve the domestic flight.
But wtf the counter staff think a passenger will wait for many hours for the flight? :cool::inlove:
 

hollowman

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This likely meant that that plane was scheduled to fly from phuket to sg from the international flight entrance and later will fly back to phuket to serve the domestic flight.
But wtf the counter staff think a passenger will wait for many hours for the flight? :cool::inlove:
This also mean that the knnbccb counter staffs were not looking at the fucking ticket and was merely entertaining me and asking me to continue wait aimlessly at the departure gate even after the 2nd attempt when i asked - why I never see a fucking soul in that gate.
 
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