Is this normal? Rude as hell grab driver and insanely jobsworthy with zero prerogative to behave in such a way.

[metanoia]

We got a grab premium from Changi to Killiney which sent a Noah - huge car, right? Three people and three cases, an easy and greaseproof fit into the car. The driver kicked up a massive fuss about how we didn’t book the right service to have three large baggage instead of two - I made a brief remark to him about how the car was huge so it should be okay to bring one extra suitcase in lieu of two missing passengers - so the driver decided to rate us 1 star and cancel because of ‘bad attitude’. Mind you, I loaded the cases into the car myself before he unloaded and cancelled the trip. Is this a normal thing? Are taxi drivers so pedantic and ridiculous that they cancel grab trips at the slightest scratch to their ego? Would grab do anything about this if I reported it? I’m baffled and I’m sorry if this came off too angry it’s 1am…

 

[metanoia]

Some Grab PHV drivers behaving like thugs nowadays. Very bad attitude.

 

[KingFook Sr]

We got a grab premium from Changi to Killiney which sent a Noah - huge car, right? Three people and three cases, an easy and greaseproof fit into the car. The driver kicked up a massive fuss about how we didn’t book the right service to have three large baggage instead of two - I made a brief remark to him about how the car was huge so it should be okay to bring one extra suitcase in lieu of two missing passengers - so the driver decided to rate us 1 star and cancel because of ‘bad attitude’. Mind you, I loaded the cases into the car myself before he unloaded and cancelled the trip. Is this a normal thing? Are taxi drivers so pedantic and ridiculous that they cancel grab trips at the slightest scratch to their ego? Would grab do anything about this if I reported it? I’m baffled and I’m sorry if this came off too angry it’s 1am…

It is your fault. Really.
Your mistake is to expect quality from a poor guy who has to go the 'PHV route'.