- Joined
- Jul 15, 2008
- Messages
- 15,744
- Points
- 83
how many of you feel yourself conned after recontracting with singtel?
when i recontract, i told the ST counter salesman that i wanna reduce my monthly telcos cost. he recommended me a MIOTV PLAN which he said would be cheaper at flat rate of about $68. instead when the bill came, it was like $140+!
naturally, i called billing to ask why and they told me to wait for a couple of mths. the charges would be rebated and greatly reduced. 2 mths passed and still it is at $140+.
MIO TV which was something i didn't ask for was recommended. i only needed a mobile, a broadband and a land line. off i went to CONCENTRE. this time i demanded to liaise with a higher level personnel who was helpful.
he re-did everything and offered a new MIO plan according to what i needed.
this was greatly better as the new plan waive the 3mths subscription charges off my land line.
then the bill came. there was a dunno what bill stated as "PHONE BACK UP" charge for $2. what the hell was that? again, called 1688 to enquire. it was a another redundant service which i didn't ask for but billed for the past 3 mths.
they promised to waive and rebate. but now the bill came again, NOTHING WAS CREDITED BACK TO ME. ST waived off only 60c based on the mth which i called up to complain. for those past 3 mths where they had charged me, they didn't rebate me as promised
just go imagine. how many unwary subscribers singtel has and were billed this charge without knowing what it is? if there is one million subscribers, singtel would have conned an extra cool $2M per mth.
so the next time when u sign a contract with singtel, make sure it's a CONTRACT and not a CONTRAP even if u do it in ther CONCENTRE their salespeople are mostly out to smoke u n do not offer u the best plan according to your needs.
i wanted to file a complain officially to INFOCOMM about the unethical practices singtel deploys. another example if u r their newly broadband subscriber, they have 3 mths free antivirus provision but once that's over, u gotta inform them that u wanna opt out if not, they continue billing u extra.
singtel antivrus is for their singnet email service - a lame and user unfriendly gadget that i do not even bother to us. (u get mostly spam emails fr singtel).
there are more issues involved here where they didn't keep their promises.
when u sign a new contract with them, demand them to write it in black and white. do not fall into their CONTRAP that's going to zap ur money for 24 mths.:oIo:
when i recontract, i told the ST counter salesman that i wanna reduce my monthly telcos cost. he recommended me a MIOTV PLAN which he said would be cheaper at flat rate of about $68. instead when the bill came, it was like $140+!
naturally, i called billing to ask why and they told me to wait for a couple of mths. the charges would be rebated and greatly reduced. 2 mths passed and still it is at $140+.
MIO TV which was something i didn't ask for was recommended. i only needed a mobile, a broadband and a land line. off i went to CONCENTRE. this time i demanded to liaise with a higher level personnel who was helpful.
he re-did everything and offered a new MIO plan according to what i needed.
this was greatly better as the new plan waive the 3mths subscription charges off my land line.
then the bill came. there was a dunno what bill stated as "PHONE BACK UP" charge for $2. what the hell was that? again, called 1688 to enquire. it was a another redundant service which i didn't ask for but billed for the past 3 mths.
they promised to waive and rebate. but now the bill came again, NOTHING WAS CREDITED BACK TO ME. ST waived off only 60c based on the mth which i called up to complain. for those past 3 mths where they had charged me, they didn't rebate me as promised
just go imagine. how many unwary subscribers singtel has and were billed this charge without knowing what it is? if there is one million subscribers, singtel would have conned an extra cool $2M per mth.
so the next time when u sign a contract with singtel, make sure it's a CONTRACT and not a CONTRAP even if u do it in ther CONCENTRE their salespeople are mostly out to smoke u n do not offer u the best plan according to your needs.
i wanted to file a complain officially to INFOCOMM about the unethical practices singtel deploys. another example if u r their newly broadband subscriber, they have 3 mths free antivirus provision but once that's over, u gotta inform them that u wanna opt out if not, they continue billing u extra.
singtel antivrus is for their singnet email service - a lame and user unfriendly gadget that i do not even bother to us. (u get mostly spam emails fr singtel).
there are more issues involved here where they didn't keep their promises.
when u sign a new contract with them, demand them to write it in black and white. do not fall into their CONTRAP that's going to zap ur money for 24 mths.:oIo:
dat is how black felt when he learn u try to con his property..:oIo:
