How GIC and Temasek are managing your money

Singapore's Temasek mulls three-way split, Bloomberg News reports​

By Reuters
August 20, 2025


Man passes a logo of state investor Temasek Holdings at their office in Singapore

A man passes a logo of state investor Temasek Holdings at their office in Singapore July 8, 2014. REUTERS/Edgar Su/File Photo Purchase Licensing Rights, opens new tab

Aug 20 (Reuters) - Singapore's Temasek (TEM.UL) is weighing a reorganisation into three investment vehicles, as the state owned investor looks to improve returns and efficiencies, Bloomberg News reported on Wednesday.

One unit would focus on the biggest local holdings such as flag carrier Singapore Airlines (SIAL.SI), opens new tab while the other would largely look at foreign investments, the report added, citing people familiar with the matter.


A third unit would include all of Temasek’s fund investments.

Temasek did not immediately respond to a Reuters request for comments.

The state investor, which currently allocates responsibilities by region and asset class, is considering the revamp to allow executives to sharpen their focus and improve performance, the report said.

A decision could be unveiled in the coming months, though the plan might be rolled out earlier, according to the Bloomberg report.
Sure Huat Kah Liao :)
 

SingPost Q1 operating profit tumbles 60% to $3.4 million amid falling revenue, margin squeeze​

Revenue fell 23.8 per cent to $162.3 million compared with $213 million in the year-ago period.

Revenue fell 23.8 per cent to $162.3 million compared with $213 million in the year-ago period.

Aug 22, 2025

SINGAPORE - Singapore Post’s group operating profit for the first quarter ended June 30 came in at $3.4 million, a 60 per cent year-on-year drop from $8.4 million.

The decrease in operating profit comes on the back of increased market pressure and competition, said SingPost in a bourse filing on Aug 22.

Group revenue fell 23.8 per cent to $162.3 million compared with $213 million in the year-ago period. The decline was largely attributed to the significant reduction in international deliveries.

The drop means SingPost’s profit margin was a mere 2 per cent. S&P Global Ratings downgraded its long-term issuer credit rating on SingPost to “BBB-” from “BBB” in July due to its high fixed operating costs.

Group operating expenses declined 22.7 per cent from $204.6 million to $158.2 million following the divestment of its Australia business in March 2025.

The company is yet to appoint a new chief executive after having fired Mr Vincent Phang in 2024 over the mishandling of a whistleblower complaint.

By segments

Lower delivery volumes meant that the domestic and international delivery business recorded lower revenue, while letter mail volume contracted due to continuing electronic substitution. Domestic and international e-commerce volume also fell.

SingPost and Alibaba agreed to unwind their respective minority cross-shareholdings in Quantium Solutions International (QSI) in April, resulting in the sale of QSI’s 17.6 per cent stake in Shenzhen 4PX to Cainiao.

The group then entered into a sale and purchase agreement for the divestment of QSI in five Asia-Pacific countries and territories to Morning Global.

Property leasing revenue, mainly comprising rental income from SingPost Centre, was stable, said the group. Overall occupancy rate at the property was 97.8 per cent as at June 30, 2025, compared with 96 per cent previously.

It added that the property assets business (including SingPost Centre) is also expected to remain stable.

Earlier in August, SingPost divested 10 Housing Board shophouses for $55.5 million, after putting them up for sale and leaseback. The group said current post office services will be maintained, with the transaction still subject to the necessary approvals before completion.

The freight forwarding business recorded lower revenue amid volatility in the sea freight market. In July, the group divested its entire freight forwarding business, Famous Holdings, for $177.9 million.

As at end-June, the group had $728.1 million in cash and cash equivalents, compared with $696.4 million as at end-March.

Borrowings were flat at $349.6 million and total equity stood at $1.6 billion as at June 30, down 0.3 per cent.

Outlook

SingPost stated that it aims to become a “leaner and more focused” business, with the recent divestments in line with that plan.

The divestments have “strengthened its balance sheet, reduced debt, and enhanced its flexibility to respond to market opportunities”.

The group will now concentrate its resources on its postal and logistics business, as well as property. This will better position it to “drive operational efficiency”.

SingPost will be focusing on building market share, maximising asset utilisation and enhancing its digital capability in the domestic delivery business, it said.

The group added that it will continue to take an active approach to prioritise yield enhancement and operational efficiency of all assets.

The counter closed flat at 50 cents on Aug 21.

THE BUSINESS TIMES
 
One Temasick company is suing another.
Ownself sue ownself


Keppel building


The arbitration between Keppel and Seatrium will be conducted in Singapore, in accordance with the rules of the Singapore International Arbitration Centre.

Aug 27, 2025

SINGAPORE - Asset manager Keppel is starting arbitration proceedings against Seatrium for a $68.4 million claim related to Brazil’s corruption crackdown, Operation Car Wash.

In 2022, Seatrium had made provisions of $82.4 million to indemnify Keppel against claims related to Operation Car Wash. That year, Keppel Offshore & Marine merged with Seatrium, formerly known as Sembcorp Marine.

In July 2025, Seatrium announced that it would have to pay 728.9 million reals (S$172 million) to the Brazilian authorities, as part of leniency agreements related to the probe.

In a bourse filing on Aug 26, Keppel said that the $68.4 million sum was due from Seatrium upon the latter’s signing of its final leniency agreements, under the terms of the indemnity.

Later on Aug 26, Seatrium responded that it was consulting legal advisers on the notice of arbitration and would defend the claim “vigorously”.

Keppel had previously issued a notice of claim for the $82.4 million sum in 2024, which Seatrium had then contested.

Seatrium noted that the Keppel indemnity expired on Feb 28, 2025, and that there were “no binding and legally enforceable agreements signed with the Brazilian authorities before the expiry”.

Therefore, Seatrium had already reversed its $82.4 million provision in its 2024 financial year.

The arbitration will be conducted in Singapore, in accordance with the rules of the Singapore International Arbitration Centre.

Seatrium shares fell after the news with the counter down 2.6 per cent, or six cents, at $2.27 at 11.48am. Shares of Keppel rose 1 per cent, or eight cents, to $8.43.

THE BUSINESS TIMES
 
SWFs

The team behind Temasek’s recent performance​

In GIC, S'pore Inc, Temasek on 27/08/2025 at 4:14 am
Reminder


Not much better than the more conservatively run GIC.

So now kanna restructuring. Teo Chee Hean (next chairman, now deputy chairman) is going to kick ass?

One reason for bad performance: Placed big bets on private capital

Private equity fundraising slides as sector’s downturn deepens
Firms are struggling to raise money even as they offer discounts to attract new investors

Recent FT headline
Another reason: Were bulls on China. Reduced exposure belatedly after Americans cut and ran.

Third reason? Almost All India team. Deputy CEO is true blue S’porean: ethnic Chinese. The CEO is an ethnic Indian from M’sia, albeit now new citizen.


Seriously, I’m surprised. This almost All Indians’ team kept investing in China. They continued despite China losing its favoured haven status a few years ago.
 

Temasek restructuring, setting up three bodies to manage portfolio segments​

Temasek chief executive and executive director Dilhan Pillay speaking at the media briefing on Aug 28.

Temasek chief executive and executive director Dilhan Pillay speaking at a media briefing on Aug 28.

Aug 28, 2025

SINGAPORE - Temasek will be restructuring and setting up three entities to manage three distinct portfolio segments amid heightened global uncertainty and economic change in the macro landscape, the Singapore investment company announced on Aug 28.

The three portfolio segments will be: global direct investments; Singapore-based Temasek portfolio companies (TPCs); and partnerships, funds and asset management companies (PFAs).

To manage these three segments, Temasek will set up three wholly owned entities called Temasek Global Investments, Temasek Singapore for TPCs and Temasek Partnership Solutions for PFAs, with effect from April 1, 2026.

These will drive Temasek’s growth as the firm continues to build a resilient and forward-looking portfolio, it said.

Temasek chief executive and executive director Dilhan Pillay said at a media briefing: “The world does change from time to time, but we have had a relative time of stability over the last 30 years, especially since the World Trade Organisation came about… and so our organisation structure has been fairly stable over the last 20 years.”

But things have changed for many, whether they are governments, multinational corporations, domestic companies, and even individuals and societies, he added.

“And so we definitely need to realign our organisational structure, for this new environment that we are in and around the three portfolio entities that we have,” said Mr Pillay.

He added that the most important thing is to adapt the organisation to cater to changes that are likely to be ahead, and be more agile and nimble.

Temasek has also constantly evolved over the last 50 years, and typically when there are crises, Mr Pillay added.

“As the old adage says, never waste a crisis. We are ensuring that we are not wasting what’s happening today in the global environment,” he said.

In 2002, nearly all of Temasek’s portfolio – at 94 per cent – was in its Singapore-based TPCs, with only 4 per cent in global direct investments and 2 per cent in PFAs.

Over the decades, the portfolio allocation to global direct investments and PFAs grew. As at March 2025, Singapore-based TPCs make up 41 per cent of Temasek’s portfolio, while global direct investments make up 36 per cent and PFAs 23 per cent.

This was because Temasek wanted to become a truly global investor, Mr Pillay said, which meant not just investing in Asia and emerging markets, but also stepping up investments in America and Europe.

Mirroring Temasek’s growth in its global investments, the group now has 13 offices worldwide and 959 employees.

Mr Pillay said the target now is to keep the global direct investments and TPCs to around 40 per cent each, and 20 per cent to PFAs. But depending on the volatility of the market, Temasek can rebalance slightly among these three engines according to the opportunities it sees.


He added that when it comes to resilience and volatility, the resilient component of the portfolio – which consists of core portfolio companies, some companies globally and private credit – should be around 60 per cent. This component should deliver stable returns over time, with a narrower range of outcomes, he said.

040af0dc412bece21393f643b43014c2c4a8767ec3b0c326208042a3b5421999

Mr Dilhan Pillay added that the most important thing is to adapt Temasek to cater to changes that are likely to be ahead, and be more agile and nimble.

ST PHOTO: KUA CHEE SIONG

The remaining 40 per cent can be in a dynamic component, which includes innovation and emerging technologies, with strong growth prospects and long-term compounding potential.

In response to media questions on why Temasek decided to reorganise now, Mr Pillay said that the world today is different even from when Temasek celebrated its 50th anniversary in September 2024.

“The rules-based order that we’ve been used to, that we’ve been able to rely upon as an investment firm… is changing. The United States has got a very clear objective of ‘America first’, and other countries are now trying to figure out how to operate within that framework that they have,” he said.

“It’s never a good time to do anything. It’s just the right time. The world is changing. If we just sit back and be the way we are, it might not be the right thing.”

Ultimately, the three new segments will allow Temasek to anchor its strategy for 2030 and beyond, especially since the portfolio segments have distinct attributes, he said.

This is because global direct investments, TPCs and PFAs require different strategies and capabilities, he added.

Temasek Global Investments: To focus on world market leaders​

As at March 31, $155 billion of Temasek’s overall portfolio is in global direct investments. The value of its global direct investments has also grown more than 20 times from 2004 to 2025.

Temasek is generally a minority investor in these global investments, said Mr Pillay.

“In order to take a control position, you have to be prepared to own ‘the morning after’ of the whole company, not just the investment. That means you have to have a multitude of skill sets to be able to do it,” he said.

This differs from Temasek’s TPCs, where Temasek contributes to the firms’ business development, business model evolution and transformation. In some cases, it also has a member on the company’s board.

When it comes to global investments, growth equity is Temasek’s main focus, Mr Pillay said. It also has co-investments, sector or market funds, and public market investments.

It also still invests in early-stage investments because it believes in innovation as a driver of future growth, but Temasek is very selective in such investments in the current global environment, he added.

About a third of Temasek’s global direct investments are headquartered in the Americas. By sector, the top industry these investments are from is financial services, followed by telecommunications, media and technology.

Success drivers for global direct investments include sourcing good deals, having deep market or sectoral expertise, active portfolio management and being able to influence the outcomes.

Temasek Singapore: To enhance the value of home-grown companies​

Temasek Singapore will focus on active portfolio management to enhance the value of its Singapore-based TPCs, enabling them to be globally competitive while staying rooted in Singapore.

These companies have an aggregate revenue of about $200 billion and employ over 160,000 people in Singapore. They include firms like DBS Bank, CapitaLand, Keppel, PSA, Sembcorp, Seatrium and Singtel.

As at March 31, $180 billion of Temasek’s overall portfolio is in its TPCs.

The challenge for these companies is to be resilient and adapt to a changing world, with issues such as the disruption to business models and operations from artificial intelligence, Mr Pillay said.

“With the portfolio companies, it is not just the financial metrics. Operating metrics are critical – the way the company is building itself up… even talent becomes an issue for us to consider. We have to make sure that there are good labour relations, because everybody should prosper when the company prospers,” he said.

The underlying country exposure of the portfolio companies is still concentrated in Singapore, with 54 per cent here, 14 per cent in China, 4 per cent in India, and 15 per cent in the rest of the Asia-Pacific.

Mr Pillay added that companies can also think about whether they can have more exposure beyond Asia, to Europe, the Middle East and America.

Drivers for success for these companies also include continuous transformation, orienting their strategies, having a sustainability framework and communicating well with their investors.

Temasek Partnership Solutions: To scale capital, tap opportunities​

This segment will focus on managing the allocation of capital to invest in funds and build strategic relationships with these funds and other investors, Temasek said.

This will also involve working with Seviora Holdings, Temasek’s main asset management platform, to deepen relationships with partners. Seviora’s board will also be reconstituted, with Mr Pillay taking the role of chairman from Sept 1.

Temasek’s asset management companies have over $90 billion of assets under management as at March 31.

This entity will then help Temasek to scale its capital and tap a broad range of opportunities that include offering capital solutions such as private equity, private credit, public market investments, and tailored financing options.

At the end of the day, these strategies will help Temasek navigate changes in the world so it can fulfil its responsibility to the community and Singapore.


Mr Pillay noted that Temasek is very aware of its responsibility entrusted to it by the Government, alongside bodies like GIC and the Monetary Authority of Singapore.

When asked whether the reorganisation would help Temasek in its goal of maximising returns from Singapore’s reserves, Mr Pillay said it is about a long-term returns trajectory based on where Temasek invests and the outlook for equities, and how the portfolio is structured.

“And I think when you are in an environment which is changing, and if you’ve been given that responsibility to get returns over that changing environment, the ability to anticipate when you have to put more risk on and take risk off is not easy. It’s not straightforward,” he said.

Temasek added: “In a rapidly changing world, with rising geopolitical tensions and changes to the rules-based order, Temasek has to sense the changes in our operating landscape, adapt our organisational structure to support portfolio strategies for growth and returns, and perform with greater accountability and alignment.”
 
SQ owning 25 percent of Air India ...led to SQ's poor performance. Temasick is sick.
 

GIC asks to pull some cash from fund with large exposure to bankrupt First Brands: Sources​

GIC asked to pull some cash from a Jefferies Financial Group fund with large exposure to bankrupt First Brands Group, according to sources.


GIC asked to pull some cash from a Jefferies Financial Group fund with large exposure to bankrupt First Brands Group, according to sources.

Oct 16, 2025

NEW YORK - Singapore’s sovereign wealth fund GIC asked to pull some cash from a Jefferies Financial Group fund with large exposure to bankrupt First Brands Group, according to sources familiar with the matter.

GIC has been in talks to redeem some of its funds invested with Point Bonita Capital in recent weeks, said the sources. Point Bonita, a unit of Jefferies’ Leucadia Asset Management, had about a quarter of its US$3 billion(S$3.9 billion) trade-finance portfolio invested in First Brands-related receivables.

Spokespeople for GIC and Jefferies declined to comment.

Late on Oct 12, Jefferies said in a statement that following the discovery of the issues at First Brands, Leucadia communicated directly with Point Bonita fund investors and agreed it made sense for them to submit redemption requests to give them maximum flexibility as the fund worked through the circumstances.

Redemption requests become effective on Dec 31, Jefferies said. That will lead to four quarterly, pro rata redemption payments, with the last one due in October 2026, the statement said.

Jefferies, which advised First Brands for more than a decade as it raised debt in the private credit market, also defended its dealings with the auto-parts supplier, saying that the bank was not aware of any fraudulent activity and that its exposure to the company was small.

The collapse in recent weeks of auto parts supplier First Brands and subprime auto lender Tricolor Holdings has raised fears of stress in the private credit market.

First Brands filed for bankruptcy in late September after the company used private credit to run up debt of more than US$10 billion. Tricolor Holdings did the same in early September amid allegations of auto loan fraud.

Jefferies has US$43 million, or 5.9 per cent, invested in Point Bonita’s accounts receivables purchased from First Brands, the statement said.

Other Point Bonita investors seeking redemptions include BlackRock, Morgan Stanley’s asset-management arm and Texas Treasury Safekeeping Trust, Bloomberg previously reported. BLOOMBERG
 
Banks and Private Credit Clash After Dimon’s Cockroach Barb






Unmute




Blue Owl Chief Looks to Bank Loans for Dimon Cockroaches
By Sridhar Natarajan
October 16, 2025 at 2:20 AM GMT+8
Updated on
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Takeaways by Bloomberg AI​

On Wall Street, everyone’s a friendly rival until the losses start.

A pair of blowups in the credit market have sparked a war of words over whether banks or private credit firms are better positioned to weather a broader downturn.

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Singapore’s sovereign wealth fund GIC sues Nio​


Oct 15, 2025

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Nio at an Auto Show. Credit: Ifeng

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GIC, the Singaporean sovereign wealth fund, which is the world’s sixth-largest sovereign wealth fund, has filed a lawsuit against Chinese electric vehicle manufacturer Nio and its executives in a US court.

The lawsuit alleges securities fraud, marking the first instance of a sovereign wealth fund suing a Chinese company listed overseas, as reported by Chinese media outlet Caixin.
The lawsuit, filed by the Singapore Government Investment Corporation (GIC), names Nio, its CEO William Li, and former CFO Feng Wei as defendants.

According to XiakeAuto, GIC’s central accusation is that Nio, through its battery asset company “Nio Battery Asset Co. Ltd.” (hereinafter referred to as “Weineng”), established with partners like CATL, allegedly inflated its revenue and profits. The fund claims Nio concealed its actual control over Weineng, thereby misleading investors and causing GIC to suffer investment losses.
The core of GIC’s lawsuit revolves around Nio’s alleged manipulation of financial statements through Weineng. GIC claims Nio used Weineng to inflate revenue and profits by prematurely recognising battery sales revenue and obscuring its actual control over the entity.

The controversy centres on Nio’s unique “battery swap + battery rental” model, known as BaaS (Battery-as-a-Service). In this model, users can purchase a vehicle without the battery, renting the battery from Weineng instead. The crucial point is that Nio recognised the entire battery sales revenue upfront when selling batteries to Weineng.
The dispute hinges on whether, under US accounting standards, this revenue should be recognised incrementally as users pay monthly rental fees, or if it can be recognised immediately because the batteries were “sold” to Weineng.

GIC’s lawsuit alleges that Nio established Weineng in August 2020 specifically to “optimise” its financial reports. This manoeuvre allowed Nio to immediately recognise substantial revenue while moving battery depreciation costs off its balance sheet. The effect was immediate: Nio’s Q4 2020 revenue doubled year-over-year, from 2.85 billion yuan (399 million USD) to 6.64 billion yuan (930 million USD).
GIC argues that if revenue had been recognised incrementally, as they believe is compliant, Nio’s performance at the time would have been significantly lower, and its stock price would not have surged to an all-time high of 62 USD in early 2021.
Nio, in turn, asserts that control over the batteries was transferred upon sale to Weineng, and its “performance obligations” were fulfilled, thus justifying the upfront revenue recognition. These revenues were recorded as vehicle sales revenue and disclosed as related-party transactions in financial reports.
Another major point of contention in the case is the extent of Nio’s control over Weineng, which involves the complex determination of a “Variable Interest Entity” (VIE).
GIC alleges that Weineng is not an independent company but rather a “shell” entity substantially controlled by Nio. If this claim holds, Nio would be required to consolidate Weineng’s financial data into its own reports, rendering the previous upfront revenue recognition invalid.
GIC provides several pieces of evidence:
  • Intricate Equity Structure: After a capital increase in August 2021, Nio held 19.84% of Weineng’s shares, just below the 20% threshold that could trigger a presumption of control. GIC suggests this demonstrates Nio’s familiarity with and intent to circumvent regulations.
  • Significant Actual Economic Interest: GIC claims that through accounts receivable and guarantees, Nio’s actual economic interest in Weineng amounted to 55%.
  • Lack of Business Autonomy: Weineng’s entire business operations are dependent on Nio. The types, quantities, and even rental prices of batteries are determined by Nio. Battery operations, maintenance, and user billing are also handled by Nio or its subsidiaries.
Currently, the GIC lawsuit against Nio has been temporarily stayed by the court in early October 2025, pending the outcome of a prior class-action lawsuit filed by US investors.
 

GIC sues EV maker Nio over alleged inflated revenue claims, shares plunge​

GIC alleged Nio made false claims about iits ties to an affiliated company called Nio Battery Asset – or Weineng in Chinese.

GIC alleged Nio made false claims about iits ties to an affiliated company called Nio Battery Asset – or Weineng in Chinese.

Oct 16, 2025

Hong Kong - Singapore’s sovereign wealth fund GIC has sued Nio in a US court, accusing the Chinese electric vehicle(EV) maker and executives of violating securities laws by inflating revenues.

The lawsuit, filed in August in the Southern District of New York, named the company, its chief executive officer Li Bin and former chief financial officer Feng Wei as defendants

Nio’s Singapore-listed shares plunged on the news on Oct 16, falling as much as 13.8 per cent to US$6.00. The stock clawed back some ground to trade 8.1 per cent down at S$6.40 as at 2.48pm.


GIC alleged the defendants made “materially false and/or misleading statements” about Nio’s ties to an affiliated company called Nio Battery Asset – or Weineng in Chinese – and failed to disclose key facts about its business and finances.

According to the complaint, those misstatements artificially inflated the value of Nio’s securities, causing GIC to suffer “significant losses.”

Nio operates a battery subscription model in which car buyers don’t have to purchase batteries outright. Instead, they can pay a recurring fee to access the company’s network of battery-swap stations.

GIC’s suit contended that Weineng’s financial records show it bought batteries upfront from Nio, allowing Nio to immediately record the full revenue from those sales – even though the end users hadn’t yet paid for the batteries. The filing argued that such income should have been recognized gradually, not all at once.

Nio didn’t immediately respond to a request for comment. GIC declined to comment to Bloomberg.

The case has been stayed by a judge as it’s similar to a previous suit filed in 2022 against Nio, according to an Oct 3 filing.


Nio, founded in 2014, was once seen as a rising star in the EV industry that could eventually rival Tesla. It’s known for its battery swap technology, which allows owners to switch out a depleted battery for a new one in minutes. Buyers have the option to purchase a Nio EV without the battery and instead opt for a subscription.

But this business model is capital intensive and has required building out expensive swapping stations, and the company has faced severe liquidity crises.

A 2022 report from New York-based Grizzly Research detailed these accounting practices. Nio said in response that it would launch an independent committee to investigate the claims, according to the court filings.

That led Nio’s American depositary notes to plunge, resulting in substantial losses, GIC’s filing said. The fund is seeking compensation for all losses relating to Nio’s wrongdoing and reasonable reimbursement of its legal costs, according to the documents. BLOOMBERG
 

Three dead in Australia after glitch at telco Optus disrupts emergency calls​

Chief executive Stephen Rue said the failure occurred during a network upgrade on Sept 18.

Optus chief executive Stephen Rue said the failure occurred during a network upgrade on Sept 18.

Sep 19, 2025

SYDNEY – Three people in Australia have died after a technical failure at Optus, the country’s second-largest telecommunications provider, disrupted emergency call services.

Chief executive Stephen Rue said the failure occurred during a network upgrade on Sept 18, which potentially impacted 600 customers in the states of South Australia and Western Australia, and in the Northern Territory.

Welfare checks later found three people dead in households who had attempted to make emergency triple zero (“000”) calls, he told a press conference on Sept 19, adding that checks were still ongoing.

“I want to offer a sincere apology to all customers who could not connect to emergency services when they needed them most,” Mr Rue said.

“I offer my sincere and heartfelt condolences to the families and friends of the people who passed away. I am so sorry for your loss. What has happened is completely unacceptable. We have let you down.”

Asked how long the failure lasted, Mr Rue said that was still being investigated.

Optus had fixed the fault, was conducting a thorough investigation and would make the results public once completed, he said.

Optus is owned by Singapore’s Singtel.

The incident comes less than a year after Optus was fined A$12 million (S$10.2 million) by regulators for failing to provide emergency call services to thousands during a nationwide outage in 2023.

Optus also suffered a cyber attack in 2022 that affected the data of around 9.5 million Australians, and a network-wide outage in 2023, which prompted the resignation of then chief executive officer Kelly Bayer Rosmarin. Mr Rue took the reins in November 2024. REUTERS
 

Singtel’s Optus investigating emergency hotline outage that led to death of three in Australia​

The telecommunications company 'apologises unreservedly for this failure'

The telecommunications company said the technical failure has been rectified and that welfare checks with the three affected households are ongoing.

Sep 19, 2025

SINGAPORE – Singtel’s Australian subsidiary Optus is investigating a series of emergency call failures after carrying out a network upgrade.

The Australian media reported that three people died after triple-zero calls – the number to call in the event of life-threatening situations or emergencies – were blocked following the network outage.

Optus “apologises unreservedly for this failure”, read its media statement in Singtel’s bourse filing on Sept 19. A number of customers could not get through to emergency services in their time of need, though normal calls were still connecting during this period.

This technical failure has now been rectified, said Optus.

Optus added that welfare checks with the three households where a member has died are ongoing.

Its chief executive officer, Mr Stephen Rue, said: “I want to offer a sincere apology to all customers who could not connect to emergency services when they needed them most. And I offer my most sincere and heartfelt condolences to the families and friends of the people who passed away. I am so sorry for your loss.”

He added: “What has happened is completely unacceptable. We have let you down. You have my assurance that we are conducting a thorough investigation and once concluded we will share the facts of the incident publicly.”

Optus also said it will cooperate fully and transparently with all relevant government agencies and regulatory bodies while the company investigates this matter further.

Shares of Singtel rose 1.4 per cent, or six cents, to close at $4.41 on Sept 19, before the announcement.
 

Singtel faces another Optus crisis with call outage that led to at least 3 deaths in Australia​

A technical failure on Sept 18 disrupted emergency calls at Optus and resulted in at least three deaths.

A standard network upgrade on Sept 18 led to a technical failure that impacted emergency calls in South Australia, the Northern Territory and Western Australia, according to Optus.

Sep 22, 2025

SYDNEY – Singtel faces a fresh crisis at its Australian division Optus after the government started an investigation into an emergency call outage that resulted in multiple deaths.

Last week’s network failure follows an Australia-wide outage at Optus in November 2023 that affected millions of customers – including some unable to make emergency calls. That blunder cost Optus a A$12 million (S$10.2 million) fine and the job of its then boss Kelly Bayer Rosmarin.

The latest incident at Australia’s second-biggest phone company, so soon after the last, now threatens the position of Ms Rosmarin’s successor as chief executive officer, Mr Stephen Rue.


There is potentially worse fallout to come. At a press conference on Sept 22, Australian Communications Minister Anika Wells said she will consider any required regulatory or legislative changes once the probe into Optus’ botched network upgrade is complete.

Ms Wells said she has spoken to Mr Rue to express her “unbelievable disappointment that we should be here again so soon”.

Optus accounts for about half of Singtel’s annual revenue.

Singtel shares fell as much as 2.5 per cent on Sept 22, before closing down 1.6 per cent, or seven cents, at $4.34. Trading was heavy with some 42 million shares changing hands.

Australian Prime Minister Anthony Albanese said he would be surprised if Mr Rue is not considering stepping down.

“Optus’ behaviour is completely unacceptable,” Mr Albanese told the Australian Broadcasting Corp on Sept 22. “Optus has obligations, as do other communications companies, and quite clearly, they haven’t fulfilled the obligations that they have.”

A spokesperson for Optus declined to comment.

According to Optus, a standard network upgrade on Sept 18 led to a technical failure that impacted emergency calls in South Australia, the Northern Territory and Western Australia.

Optus said it did not receive any alarms that some emergency calls were not making it through, and that three people died.

‘Fundamental responsibility’​

The Australian Communications and Media Authority (ACMA) said on Sept 22 that it has started an investigation into Optus’ compliance with emergency call regulations.

“Australians must be able to contact emergency services whenever they need help,” ACMA said in a statement. “This is the most fundamental responsibility every telco provider has to the public.”

Phone companies must also check on callers who made unsuccessful emergency calls during a network outage, the same rule Optus broke in 2023.

Mr Rue said on Sept 21 that Optus will appoint an outside expert to lead an independent review into last week’s failure and that the facts will be made public.

“We will get recommendations of what to do and I’m determined that we will implement those,” he said in a televised news conference. One of the tasks of the internal review will be to look at the effectiveness of the changes that Optus put in place after the 2023 outage, he added.

Optus has begun monitoring so-called triple zero (the emergency call service number) call volumes and failure rates state by state, 24 hours a day, Mr Rue said.

It has also halted any network system changes. The company continues to investigate why it took 13 hours before it became aware of the failure, he added.

Mr Rue also disclosed that as many as five calls were made to the Optus contact centre raising concerns about the triple zero service early on Sept 18, but that they were not passed on internally.

“This is clearly not good enough and we are implementing a compulsory escalation process following any customer reports of triple zero outages,” he said. BLOOMBERG
 

Optus outage in Australia sparks public fury and calls for telco sector overhaul​

People pass by an Australian communications company Optus store in Melbourne on September 22, 2025. The Australian government said September 20 that telco firm Optus let Australians down after three people died during a network outage that prevented calls to emergency services. (Photo by William WEST / AFP)

Optus, Australia’s second-largest telecommunications company, now faces intense scrutiny, including an investigation by the communications regulator.

Summary
  • Optus, Australia's second-largest telco, faced a 13-hour outage impacting emergency services, linked to three deaths and slow authority notification.
  • Experts cite underinvestment in infrastructure as the cause and delays in Optus communicating with emergency services as "flabbergasting".
  • Government review and sector overhaul demanded due to fragility, cost-cutting; Optus is under intense scrutiny and faces consequences.
AI generated

Sep 23, 2025

SYDNEY – Singtel-owned Optus, Australia’s second-largest telecommunications company, is facing public fury over an emergency services outage that has been linked to three deaths and prompted calls for an overhaul of the entire industry.

Optus triggered the 13-hour outage on Sept 18 during a network upgrade – the second major network failure involving the telco in less than two years.

The company now faces intense scrutiny, including an investigation by the communications regulator, as it deals with questions about the length of time it took to notify the authorities and why customer complaints about the outage were not escalated.

Telecommunications experts say the crisis stemmed from underinvestment in infrastructure, and should lead to broader questions about the current state of the nation’s telecommunications sector. Australia’s biggest telecommunications firm, Telstra, has also faced its own network failures, including an emergency services outage in March 2024.

A telecommunications consultant, Mr Paul Budde, told The Straits Times that there has been inadequate investment by Australia’s biggest telecommunications firms in infrastructure in the past two decades. He said the underinvestment has occurred as profits have been squeezed and “digital giants such as social media firms took the cream of the telecommunications profits”.

“Everybody blames Optus for this crisis,” he said. “Obviously, they will be punished, and trust in the firm is now completely gone. But the underlying issue is far more important: What is wrong with our infrastructure?”

During the outage, more than 600 emergency calls failed, mostly from South Australia, Western Australia and the Northern Territory. In Australia, 000 is the primary emergency number.

The Optus outage has dominated news coverage in Australia, including front-page headlines such as “Floptus” and “Optus’ deadly shame”. At least three people died in cases linked to the outage – a 49-year-old man and a 74-year-old man in Perth, and a 68-year-old woman in Adelaide.

The firm has revealed that five customers contacted Optus’ overseas call centre to say that they could not contact emergency services, but these calls were not escalated.

Australian Prime Minister Anthony Albanese on Sept 22 questioned the future of Optus’ chief executive Stephen Rue saying he would be “surprised” if Mr Rue was not considering his position.

The latest crisis comes after the telco suffered a nationwide phone and internet outage in November 2023 that affected critical services for consumers and businesses as well as essential government, public health and safety infrastructure. Then CEO Kelly Bayer Rosmarin resigned on Nov 20 that year.

The federal regulator, the Australian Communications and Media Authority (ACMA), found that Optus had failed to provide access to the emergency call service for 2,145 people during the 2023 outage. The company was fined A$12 million (S$10.2 million) in 2024.

Mr Budde said Optus’ delays in communicating and updating about the emergency services outage to politicians and the emergency services authorities during the latest outage were “flabbergasting”, especially after the scrutiny it faced over communications problems following its 2023 outage.

But he said the federal government should conduct an independent review into the entire sector, which could result in changes such as federal funding for telecommunications infrastructure and an independent emergency services network.

“This infrastructure is far too important to let it run down,” he said.

Echoing this view, Associate Professor Mark Gregory, a telecommunications expert at RMIT University, told ST that the latest outage was “absolutely avoidable” and showed that the firm did not have adequate testing in place. But he also said the failures were symptomatic of a broader lack of standards and enforcement across the sector.

“Optus’ reliability has been diminishing – whether this is because of cost-cutting or lax practices in the organisation, we don’t know,” he said.

“We are seeing evidence that the entire industry needs to be brought in line with community expectations.”

The outage began after Optus launched a network upgrade at 12.30am on Sept 18 that resulted in a technical failure, but the firm was not aware of the extent of the problem until about 1.30pm the same day.

Mr Rue has ordered an independent review into the incident and said the firm was urgently looking into its processes for notifying regulatory and government agencies about faults.

“In the short term, I have put in place an immediate halt to further changes in our network system until we have a broader understanding of the events that have occurred, so that we can introduce greater monitoring, testing and compliance, and reviews of our change process,” he told reporters on Sept 21.

State governments and ACMA have accused Optus of being too slow in alerting them about the outage.

The federal Communications Minister, Ms Anika Wells, told reporters on Sept 22 that the company would be “held accountable”.

“We will be considered about our response, but there will be consequences,” she said.

“They and all providers have no excuses here.”

The public anger over the outage has been intensified by the brand damage that Optus had already suffered after the November 2023 network failure, during which about 10 million people lost phone and internet access for about 12 hours.

A federal government review of that outage led to 18 recommendations, including a requirement for carriers to share real-time network information detailing outages with emergency services organisations and other entities. Another is to establish a triple-zero custodian, with oversight of and overarching responsibility for the emergency call system.

Prof Gregory said he believed government intervention was needed because cost-cutting was “getting worse across the industry”.

“It is mind-boggling how fragile and poorly engineered the communications networks are,” he said.

“The telcos are very good at lobbying the government. But the government needs to adjust its position and realise that the public are the ones who this industry is meant to be serving.”
 

Singtel apologises for Optus outage that led to 3 deaths in Australia​

The Optus network upgrade potentially impacted 600 customers in the states of South Australia and Western Australia, as well as the Northern Territory.

The Optus network upgrade potentially impacted 600 customers in the states of South Australia and Western Australia, as well as the Northern Territory.

Sep 24, 2025

SINGAPORE - Singtel has apologised after an outage affecting its subsidiary Optus resulted in three deaths in Australia.

In a statement published on the Singapore Exchange on Sept 24, Singtel group chief executive Yuen Kuan Moon said the telecommunications operator is working with the Optus board and management to thoroughly investigate the incident and “prevent any future recurrence”.

He said Singtel Group is “deeply sorry” to hear about the incident, which occurred during a network upgrade on Sept 18, and caused a disruption to emergency call services.

“Our hearts go out to the families and friends of those who have passed away, and we know that Optus will get to the bottom of this matter,” said Mr Yuen.

The network outage potentially impacted 600 customers in the states of South Australia and Western Australia, as well as the Northern Territory.

13-hour outage​

Optus CEO Stephen Rue said at a press conference on Sept 19 that three people were found dead after welfare checks were carried out on households that had attempted to make emergency calls through the 000 hotline.

The number is used for calling the police, fire department, or for an ambulance.

In total, three deaths have been linked to the 13-hour outage.

South Australia police said one of them was a 68-year-old woman.

The other two were men aged 74 and 49, police in Western Australia said.

Initial reports also linked the death of an eight-week-old boy to the outage, but the police later said the death was unlikely to be connected to the network disruption, as an emergency call was successfully placed immediately afterwards.

An initial probe by Optus found that established processes were not followed during the network upgrade, Mr Rue said on Sept 21.

Five customers had reported the outage through Optus’ call centre, but their complaints were not escalated.

Australian Communications Minister Anika Wells said on Sept 22 that she would consider mandating regulatory or legislative changes once the probe into Optus’ network upgrade is complete, adding that she had expressed her “unbelievable disappointment” to Mr Rue.

On Sept 24, Optus said it has appointed Dr Kerry Schott, chair of both the Carbon Market Institute and the Competition Review Panel for the Australian government, to lead an independent review.

It is expected to be completed by the end of 2025, and the findings will be reported to the Optus board before being made public.

Yuen due to visit Australia on Sept 29​

Mr Yuen will visit Australia on Sept 29, where he will attend a board meeting and face questions on whether Singtel Group is underfunding Optus, reported the Australian Financial Review on Sept 23.

In Mr Yuen’s statement, he said Singtel Group has invested more than A$9.3 billion (S$7.9 billion) into Optus – Australia’s second-largest telco – in the last five years.

A large part of that was used to build network infrastructure across Australia, and he promised that Singtel Group will continue to invest as needed for Optus “to provide reliable communication services to all Australians”.

According to Singtel’s financial reports, its investments in the Australian telco’s mobile networks were A$850 million in the financial year that ended on March 31, 2024, and A$613 million in the following period.

Before the latest crisis, Optus also experienced a nationwide phone and internet outage in November 2023. That outage affected critical services for consumers and businesses, as well as government, public health and safety infrastructure, resulting in then chief executive Kelly Bayer Rosmarin resigning on Nov 20, 2023.

The Australian Communications and Media Authority fined Optus A$12 million in 2024 because of that outage.
 
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