Serious How do I replace SingTel Broadband fibre optic cable and/or power cable if they are cut and/or damaged?

[destroyer]

How do I replace SingTel Broadband fibre optic cable and/or power cable if they are cut and/or damaged?

I called SingTel technical support and they said they are not sure if I will need to pay to replace SingTel Broadband fibre optic cable and/or power cable if they are cut and/or damaged since the SingTel technical support are basically Filipinos who don’t live in Singapore and don’t even know where Changi is.

They told me that if I am short on time and money, I should go buy the fibre optic cable and/or power cable at an external shop outside SingTel.

Any recommendations for such hardware shops in Singapore which are cheap & good?

Thank You for your recommendations.

 

[nirvarq]

Just go Challenger buy.

 

[A Singaporean]

Just call 1688 and complain that the ont box is not working. They will send a technician to repair/replace.

 

[Piersqsw]

I see it's been a while since you've posted, but I just want to ask if anyone here has tried routing the fibre cable differently to avoid future damage? I had a similar issue and was wondering whether Singtel allows DIY re-routing or insists on their techs doing it. Also curious if anyone's managed to get them to waive charges if it’s not the user’s fault.

 

[jymifalcon]

I had a similar issue before, and getting Singtel to sort it out was way faster once I gave them clear photos of the damage and location. They usually send a technician pretty quickly. I also asked if I could upgrade to better materials, and the guy said they now use high-quality cable equipment by default during replacements, which helped my connection a lot since the old lines were decades old.

 

[ftan42]

The power cable is sturdy and flexible, like many household cable that don't break easily. In contrast, the fiber cable is delicate and cannot be bent at sharp angles due to its central conductor being made of very thin glass, which is prone to breaking. Excess fiber cable is typically coiled and hung in a secure location to avoid accidental impact or damage.

 

[eatshitndie]

there’s usually a spool or sextra fiber rolled up for home repairs. repair tech will shave cut ends and reconnect with connectors. the sextra fiber cums in handy as only a small damaged section is removed. no biggie. ignore @ftan42. this moron only regurgitates shit on the internet and has no hands on clue about fiber repair.