How do banks issue new password for internet banking ?

[Queen Seok Duk]

What is the normal procedure that is commonly practiced by banks ?

I'm in a situation where I have been prevented from logging into my internet banking account because either I keyed in the wrong password or the browser is not compatible. I'm not sure which is which because the system does not differentiate between wrong password, wrong user ID or incompatible internet browser.

I have spoken to the bank they expect me to fly to the country of origin to have a new password issued. That is ridiculous even though I understand the security concerns.

So for those who have accounts overseas, why do the more upmarket banks normally do that will facilitate the customer and at the same time not compromise the security ?

 

[Leongsam]

What is the normal procedure that is commonly practiced by banks ?

My bank just sent a password and a user id (separately) via the good old postal system.

 

[manokie]

DBS?


Login Problem FAQ

1. I encounter problems when I try to log in. What should I do?
* Check our maintenance schedule
o Are you trying to login during our maintenance period?
* Check your computer configurations
o Ensure that you are using the recommended browser, operating system and hardware.
o Check that you have activated Javascript for your browser.
* Attempt your login again
o Clear your cache everytime after each failed login before you attempt your login again.
o If your login is still unsuccessful after repeated tries, it could be that your Internet Service Provider, Local Area Network or our system is facing intermittent slowness/ problems. In this case, you should attempt your login a while later
2. I have forgotten my User ID/PIN. What should I do?

If you have forgotten your iBanking User ID/PIN, here are 3 easy ways to obtain your iBanking User ID and reset your iBanking PIN:
* Go online and simply:
o Key in your ATM/debit card number and ATM/debit card PIN
o Select 'Reset iBanking PIN' or 'Print iBanking UID'’ service.
Note: A registered DBS iB Secure Device is required to complete the transaction online. You can use the new PIN immediately to login to iBanking.
* Visit any DBS/POSB ATM in Singapore to reset your iBanking PIN and/or print your iBanking User ID. At the ATM, simply select:

1)More Services
2)PIN Services /Internet Banking
3)Reset iB PIN/Print iB User ID
* Complete the Service Request: User ID/PIN, DBS iB Secure Device form and mail it to us. We will then send you a new iBanking User ID/PIN.
3. What is my User Identification (UID) & Personal Identification Number (PIN) for login?

If you have applied for DBS iBanking:
* At our ATM
Your PIN will be the number that you have selected and the UID will be printed on the ATM receipt.
* By submiting the Application Form
We will send you a Welcome Letter & DBS iB Secure Device in separate envelopes within one week of your application.
4. Can I change my UID?

You are allowed to change your UID only once during your very first initial login. Upon your first login, you would be prompted to select a personal UID to replace the UID we have issued you earlier. If you have forgotten your iBanking UID, please visit any DBS/POSB ATM to obtain your UID or fax/mail the completed Service Request: User ID/PIN, DBS iB Secure Device form to us
5. I suspect that my PIN has been tampered with. What should I do?

Please call us at 1800-111 1111 (or 65-6327 2265 from overseas) to terminate the PIN immediately.
6. I encountered the 'wrong UID/PIN/iB Secure PIN' error message when I try to login. I remembered keying in my UID and PIN. What should I do?

It is probably because that you have not login to iBanking for some time. Please contact our Customer Service hotline at 1800-111 1111 or 65-6327 2265 if you are calling from overseas.

 

[Queen Seok Duk]

No, not DBS or any local banks.

It's an overseas bank.

 

[eatshitndie]

http://www.offshore.hsbc.com/1/2/international/internet-banking/faq

it all depends on the sophistication of the bank in online banking. this one is.