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<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Cable TV price skyrockets but StarHub calls it flexibility
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->RECENTLY, I received a letter from StarHub on the discontinuation of my Ultimate Value Pack subscription.
As a token, a special 30 per cent subscription discount was extended for 12 months on condition that I fulfil a monthly subscription of at least $149.80. StarHub enclosed a list of recommended channels that added up to the minimum required value.
I compared the list of channels with the ones I am on under the Ultimate Value Pack. To my horror, StarHub has recommended a smaller number of channels and priced them at $149.80, compared to the current channels at $99. That works out to a substantial increase of 51 per cent.
I called StarHub to clarify. The customer service officer denied there was a price hike and said the exercise was meant to offer a flexible package.
Unconvinced, I asked to speak to her manager but was told I would have to wait three working days for a return call from her immediate superior.
Is this how StarHub treats its customers? Ong Seok Thian (Ms)
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->RECENTLY, I received a letter from StarHub on the discontinuation of my Ultimate Value Pack subscription.
As a token, a special 30 per cent subscription discount was extended for 12 months on condition that I fulfil a monthly subscription of at least $149.80. StarHub enclosed a list of recommended channels that added up to the minimum required value.
I compared the list of channels with the ones I am on under the Ultimate Value Pack. To my horror, StarHub has recommended a smaller number of channels and priced them at $149.80, compared to the current channels at $99. That works out to a substantial increase of 51 per cent.
I called StarHub to clarify. The customer service officer denied there was a price hike and said the exercise was meant to offer a flexible package.
Unconvinced, I asked to speak to her manager but was told I would have to wait three working days for a return call from her immediate superior.
Is this how StarHub treats its customers? Ong Seok Thian (Ms)
