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now talking of Palmer, Laura changed her name, did Palmer change his name?
He changed to Michael Plumber.
now talking of Palmer, Laura changed her name, did Palmer change his name?
He changed to Michael Plumber.
Someone should find out what's the new name of Laura Ong.
Paid 1.5 mil? How much is Obama, Najib and you know you know paid?Head Civil Serpent cum Pinky's minion hints strongly Sinkies must be prepared for more hidden and/or higher taxes
Below is the full article in The Straits Times, 25 May 2013, page B6
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'The civil service must know when to stand firm'
THERE is a story going around the civil service of a person who goes to a police station and asks the officer to return his library book for him.
This extreme interpretation of the civil service's "no wrong door" policy is no tall tale, however.
Mr Peter Ong, head of the 136,000-strong civil service, recounts it to show how some citizens feel more empowered and, at times, more entitled these days.
In an interview to mark Public Service Week this week, he said: "My advice to colleagues is that we should deal with these demanding citizens in a courteous and civil manner. But at the end of the day, be firm.
"Obviously we will not allow our officers to be abused."
In his 21/2 years as head of the civil service, Mr Ong, 52, is confronting challenges that require him and his colleagues to question many old assumptions when designing policies and providing services to keep up with a changing Singapore.
These changes include an ageing population, a restructuring economy, rapid advancements in technology, a widening income gap, and a population with more new citizens and foreigners.
The pace of change is faster than anything he has seen in his career, he said, and he shares the "deep sense of urgency".
At the same time, people's expectations are rising and this has, in turn, resulted in more frequent criticism and even abuse of civil servants, he said.
Some expectations, however, should be met because the needs have changed, Mr Ong said.
Citing health care, he noted that the Government is going to increase its share of health-care costs and looking at greater risk-pooling.
But the civil service also needs to know when to stand firm. Often, the situation may not be clear-cut, he added.
In engaging citizens, civil servants need to figure out what they are hearing: Is it a complaint, a real need or even realistic?
At the same time, many people also tell them "the policies are correct, stick to it, don't change", he said.
For Mr Ong, who is also Permanent Secretary for Finance and for special duties in the Prime Minister's Office, the bottom line is that Singapore must be able to pay its way in meeting these expectations.
"It must come through some form of taxes... I think that's a big reality check," he said.
He acknowledges that Singaporeans may tire of hearing the word trade-offs, but there is no running away from the need to debate and discuss them seriously.
"We don't operate from a situation of infinite resources, so we need to ask: If we meet this need, are there other needs we are not meeting?"
The solution he has outlined for public servants is to change the relationship between the Government and the people, and "put citizens at the centre" of their policies.
It needs to shift from "Government for the people" where the Government makes sure the needs of the people are met, to "Government with the people" where people collaborate with the Government to find solutions.
To illustrate, he cited the "Do the Mozzie Wipeout" initiative to battle dengue. People, not just the National Environment Agency (NEA), have to do their part in ensuring they are not breeding mosquitos.
It is a more sustainable and more inclusive approach. Another imperative is to better understand the ground.
No longer can policies be implemented for the average Singaporean or the Singaporean in the mid-point of a range.
"Distribution matters," said Mr Ong.
Hence, high-calibre civil servants are being sent to the ground, to man community development councils where their encounters span a wide spectrum of Singaporeans.
Two years ago, he also asked all the agencies to send their officers out to find the top issues that people face on the ground at municipal level. They found four: cleanliness, interaction with animals, local infrastructure and noise.
To address them, there is now a public cleaning department which has centralised all contracts under NEA so that it does not matter whose land the litter falls on.
People have to dial to only one hotline for all animal issues, and there are more sheltered linkways being built to MRT stations. How to deal with noise issues, however, is something still being worked on, he noted.
The changing profile of Singapore has also led to greater political contestation, and one question that arises is whether Singaporeans can count on the civil service to keep the machinery of the Government humming, should there be a change in government.
"The mission remains the same," he said.
"We work together with the elected government to serve the long-term interest of Singaporeans and Singapore. Of that, we're very clear.
"We do that while keeping true to our values of service, integrity and excellence. This mission and our values must always continue to guide us."
And with increasing pressure on civil servants, Mr Ong said that he and his colleagues have had to develop "quite a bit of thick skin" to deal with all the complaints and criticisms.
But he added: "I meet many of my counterparts and they say: 'You have it easy, wait till you come to my country'. So, well, we take it in our stride."
If we came up with a whole list of citations, then who would read those? The average Singaporean?"
The blame should lie squarely on Pinky. It was he who accepted the shoddy work of Peter Ong and his team of incompetent subordinates.
Any sane person reading the paper would have come to only one conclusion. This claim of consulting the people is pure BS.
last heard the 6.9 million figure was floating around for a couple of years in the pipeline... :o:o:o
Peter Ong sister is Catherine Ong, formerly of SPH and DBS. The Ngiam's scion drafted the paper and Ngiam was chair of the board and and Peter was one time director when he was there. Are they going to throw their own under the bus. That girl would have been crucified and hung out to dry as the author if she was not a Ngiam.
Found PO to be quite ordinary. Was surprised when I read of his appt as Head Civil Service. He was all along trying to get close to Siong Guan. I am quite sure there must be more deserving Perm Secs out there who deserve the Head Civil Service appt.
Found PO to be quite ordinary. Was surprised when I read of his appt as Head Civil Service. He was all along trying to get close to Siong Guan. I am quite sure there must be more deserving Perm Secs out there who deserve the Head Civil Service appt.
Found PO to be quite ordinary.
He really insults their intelligence and shows great respect when he says "If we came up with a whole list of citations, then who would read those?" I am told that students writing their dissertations for their master's or doctoral programmes MUST include references, citations and bibliography.
Pauline starughan was one of those who was consulted and she was interviewed prior to the release of the paper and she supported it.
That girl would have been crucified and hung out to dry as the author if she was not a Ngiam.
He was all along trying to get close to Siong Guan. I am quite sure there must be more deserving Perm Secs out there who deserve the Head Civil Service appt.
Have heard and known of this woman Pauline for more than twenty years. She's full of hype and noise but lacks substance. That's probably why our state-controlled media are always looking for her to appear on TV.