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<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Case's concern addressed, says EZ-Link
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to last Saturday's letter by the Consumers Association of Singapore (Case), 'EZ-Link must justify new charges, says Case', and am pleased to inform Case that a formal reply was issued by EZ-Link last Friday to address key concerns in the letter.
In our letter, we have explained the rationale behind charging the 25 cents convenience fee to recover processing and operating costs involved in providing this premium auto top-up service.
We have also explained that consumers who do not wish to pay for the auto top-up service can continue to use the various top-up channels offered by EZ-Link that do not entail any extra charge. These include ticket offices, passenger service offices, general ticketing machines and add-value machines.
We would like to thank Case for giving us this opportunity to clarify.
Gregory Gerald Danker
Vice-President, Marketing & Communications
EZ-Link
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to last Saturday's letter by the Consumers Association of Singapore (Case), 'EZ-Link must justify new charges, says Case', and am pleased to inform Case that a formal reply was issued by EZ-Link last Friday to address key concerns in the letter.
In our letter, we have explained the rationale behind charging the 25 cents convenience fee to recover processing and operating costs involved in providing this premium auto top-up service.
We have also explained that consumers who do not wish to pay for the auto top-up service can continue to use the various top-up channels offered by EZ-Link that do not entail any extra charge. These include ticket offices, passenger service offices, general ticketing machines and add-value machines.
We would like to thank Case for giving us this opportunity to clarify.
Gregory Gerald Danker
Vice-President, Marketing & Communications
EZ-Link
