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Sep 9, 2025, 01:07pm
Cherlynn Ng
Submitted by Stomper
True Singaporean
A pair of diners felt looked down on by a restaurant worker at Tampines Mall after they ordered a single set meal to share.
The incident occurred at Express Teppanyaki on Aug 31, at around 2.15pm.
Stomper True Singaporean and a companion ordered Set B, which the Stomper said was a "larger set" that cost $26. The set came with a bowl of rice, so the diners added another bowl of rice for $1.50.
True Singaporean recounted: "An auntie cashier whispered to a young chef beside her, 'We don't accept two pax ordering a set, they have to order individual sets' in Chinese, but proceeded with our order.
"Set B ($26) contains larger portions compared to individual ($14) dish meals.
https://www.stomp.sg/singapore-seen...man-touch-customer-service?ref=related-center
"Noting the fact that the auntie had given such comments, we asked another staff member and he said this was not the first time she had made such comments."
The Stomper felt that the cashier was "looking down on diners".
In response to a Stomp query, a spokesperson for the restaurant said on Sept 8: "At Express Teppanyaki, we value all our diners and strive to provide both quality meals and a pleasant dining experience.
"To clarify, our ordering policy is straightforward: each set meal is designed and portioned for one individual diner. While sharing among friends and family is common in casual dining, our set meals are priced and portioned individually, and we encourage each diner to order their own set to ensure fairness and consistency.
"That said, we understand there may have been some miscommunication at the counter, and we will look into the matter internally to ensure our staff communicate policies politely and clearly. We do not condone any form of rudeness, and we take customer feedback seriously as part of our ongoing service training."
Express Teppanyaki remains committed to improving both its service standards and customer experience, added the spokesperson.
Diners feel looked down on by worker for sharing $26 set meal at Tampines Mall restaurant
Cherlynn Ng
Submitted by Stomper
True Singaporean
A pair of diners felt looked down on by a restaurant worker at Tampines Mall after they ordered a single set meal to share.
The incident occurred at Express Teppanyaki on Aug 31, at around 2.15pm.
Stomper True Singaporean and a companion ordered Set B, which the Stomper said was a "larger set" that cost $26. The set came with a bowl of rice, so the diners added another bowl of rice for $1.50.
True Singaporean recounted: "An auntie cashier whispered to a young chef beside her, 'We don't accept two pax ordering a set, they have to order individual sets' in Chinese, but proceeded with our order.
"Set B ($26) contains larger portions compared to individual ($14) dish meals.
https://www.stomp.sg/singapore-seen...man-touch-customer-service?ref=related-center
"Noting the fact that the auntie had given such comments, we asked another staff member and he said this was not the first time she had made such comments."
The Stomper felt that the cashier was "looking down on diners".
In response to a Stomp query, a spokesperson for the restaurant said on Sept 8: "At Express Teppanyaki, we value all our diners and strive to provide both quality meals and a pleasant dining experience.
"To clarify, our ordering policy is straightforward: each set meal is designed and portioned for one individual diner. While sharing among friends and family is common in casual dining, our set meals are priced and portioned individually, and we encourage each diner to order their own set to ensure fairness and consistency.
"That said, we understand there may have been some miscommunication at the counter, and we will look into the matter internally to ensure our staff communicate policies politely and clearly. We do not condone any form of rudeness, and we take customer feedback seriously as part of our ongoing service training."
Express Teppanyaki remains committed to improving both its service standards and customer experience, added the spokesperson.
