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Employers shouldn't exploit 'cheap' labour
<---http://www.todayonline.com/Voices/EDC100527-0000064/Employers-shouldnt-exploit-cheap-labour
Letter from Devi Maradan
05:55 AM May 27, 2010
I SHARE Melvin Toh's sentiments on how interns are treated by the hotel industry. While we appreciate the fact that being in the service industry entails a certain level of commitment, it often feels that many firms take advantage of "cheap" interns.
My daughter is doing her attachment now at a restaurant in a five-star hotel. The management only plans her shift schedule on a weekly basis, not monthly, and because of that we are unable to plan any family event in advance.
She works six days a week, and she often gets a morning shift the day after she has completed an afternoon shift - which means she gets a mere four hours' sleep. Some interns end up sleeping in their locker rooms.
She has even been forced to do two shifts in a day, but the hotel is careful not to breach the labour law by giving her a break of three hours between the shifts. The interns do not have a say on their shift patterns, their days off or overtime, and are afraid to even raise this with their managers for fear of being graded badly.
Such treatment kills a student's passion for the industry. It's probably also among the reasons why we encounter bad service at top-end hotels and restaurants.
It's time the Manpower Ministry and the relevant hotel or food and beverage associations look into this matter.
<---http://www.todayonline.com/Voices/EDC100527-0000064/Employers-shouldnt-exploit-cheap-labour
Letter from Devi Maradan
05:55 AM May 27, 2010
I SHARE Melvin Toh's sentiments on how interns are treated by the hotel industry. While we appreciate the fact that being in the service industry entails a certain level of commitment, it often feels that many firms take advantage of "cheap" interns.
My daughter is doing her attachment now at a restaurant in a five-star hotel. The management only plans her shift schedule on a weekly basis, not monthly, and because of that we are unable to plan any family event in advance.
She works six days a week, and she often gets a morning shift the day after she has completed an afternoon shift - which means she gets a mere four hours' sleep. Some interns end up sleeping in their locker rooms.
She has even been forced to do two shifts in a day, but the hotel is careful not to breach the labour law by giving her a break of three hours between the shifts. The interns do not have a say on their shift patterns, their days off or overtime, and are afraid to even raise this with their managers for fear of being graded badly.
Such treatment kills a student's passion for the industry. It's probably also among the reasons why we encounter bad service at top-end hotels and restaurants.
It's time the Manpower Ministry and the relevant hotel or food and beverage associations look into this matter.