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Hong Kong actress Carman Lee issued an apology after the products she sold through her livestream were found to be fraudulent.
PHOTO: Instagram/Carman Lee
PUBLISHED ON April 02, 2026 6:25 PM BY Kristy Chua
Hong Kong actress Carman Lee, who ventured into e-commerce livestreams in recent years, has been caught in hot water after the products she promoted on her platform were found to be fraudulent.
The 59-year-old had sold supplements from healthcare brand YouthIt, which initially appeared to be from Australia. However, on April 1, news publication CCTV exposed several YouthIt products as being produced in China, despite sellers claiming them to have been imported from Australia as per their brand's alleged origin.
According to media reports, the brand story and international awards were also fabricated.
Carman issued a letter of apology the same day, stating: "Upon seeing today's reports regarding the issues with YouthIt, as a seller who once recommended their product, I feel deeply shocked, angry and filled with remorse.
"First and foremost, I would like to extend my sincere apologies to all the fans who trusted me and purchased YouthIt products. I'm so sorry!"
She explained that during the selection and testing phase of the brand's products, she had failed to conduct a thorough background investigation on its origins - a "serious dereliction of duty" on her part, disappointing fans and viewers.
She announced measures she and her team are putting in place as YouthIt remains under investigation by authorities.
She wrote: "For any YouthIt products purchased during my livestreams or through my store, regardless of purchase date or whether you've opened them, please contact us. We will issue a full refund on the same day.
"We have also established a dedicated after-sales team to handle these matters. Please contact my assistant for help."
Her team promised to "not shirk responsibility in this matter", nor "leave customers to bear uncertainty alone".
"I know that a simple apology cannot erase the impact this incident has had on everyone. I hope my followers will allow me to prove my sincerity and commitment to change through concrete actions," she said.
Besides Carman, other sellers have also issued public apologies for promoting YouthIt's products on their platforms, including actress Teresa Cheung.
The products have since been removed from major e-commerce platforms.
entertainment
'Shocked, angry': Carman Lee apologises, issues refunds after health products she promoted on livestream revealed to be fraudulent
Hong Kong actress Carman Lee issued an apology after the products she sold through her livestream were found to be fraudulent.
PHOTO: Instagram/Carman Lee
PUBLISHED ON April 02, 2026 6:25 PM BY Kristy Chua
Hong Kong actress Carman Lee, who ventured into e-commerce livestreams in recent years, has been caught in hot water after the products she promoted on her platform were found to be fraudulent.
The 59-year-old had sold supplements from healthcare brand YouthIt, which initially appeared to be from Australia. However, on April 1, news publication CCTV exposed several YouthIt products as being produced in China, despite sellers claiming them to have been imported from Australia as per their brand's alleged origin.
According to media reports, the brand story and international awards were also fabricated.
Carman issued a letter of apology the same day, stating: "Upon seeing today's reports regarding the issues with YouthIt, as a seller who once recommended their product, I feel deeply shocked, angry and filled with remorse.
"First and foremost, I would like to extend my sincere apologies to all the fans who trusted me and purchased YouthIt products. I'm so sorry!"
She explained that during the selection and testing phase of the brand's products, she had failed to conduct a thorough background investigation on its origins - a "serious dereliction of duty" on her part, disappointing fans and viewers.
She announced measures she and her team are putting in place as YouthIt remains under investigation by authorities.
She wrote: "For any YouthIt products purchased during my livestreams or through my store, regardless of purchase date or whether you've opened them, please contact us. We will issue a full refund on the same day.
"We have also established a dedicated after-sales team to handle these matters. Please contact my assistant for help."
Her team promised to "not shirk responsibility in this matter", nor "leave customers to bear uncertainty alone".
"I know that a simple apology cannot erase the impact this incident has had on everyone. I hope my followers will allow me to prove my sincerity and commitment to change through concrete actions," she said.
Besides Carman, other sellers have also issued public apologies for promoting YouthIt's products on their platforms, including actress Teresa Cheung.
The products have since been removed from major e-commerce platforms.
