changi is world's top 6.9th airport according to bloomberg - no kidding

[eatshitndie]

The best and worst airlines and airports of 2019
Bloomberg
May 9, 2019

The 40-metre high Rain Vortex, which is the world's tallest indoor waterfall, is seen from inside Jewel Changi Airport in Singapore. (Photo: REUTERS/Feline Lim)

By Claire Ballentine

(Bloomberg) -- Had a bad experience at Newark Liberty Airport last year? You’re not alone, according to recent rankings.

The New Jersey hub ranked as the worst U.S. airport in the 2019 annual ratings from AirHelp, an organization that specializes in air traveler rights and seeks compensation in cases of delays or cancellations.

U.S. airports in general didn’t fare particularly well, with the highest-rated Hartsfield-Jackson Atlanta International Airport taking 34th place of 132 around the world. Newark held the lowest U.S. spot, at 116. A major reason is weather-related delays, says Henrik Zillmer, AirHelp’s chief executive officer; they are a huge problem for American airports, compared with European ones.

“If you have the slightest amount of snow at JFK, the airport will close,” Zillmer, says, referring to the New York hub that ranked 86th. Beyond that, quality of service in the U.S. has room for improvement, with long security lines a frequent problem.

The airports are rated based on three factors: on-time performance, service quality, and food and shopping options. The first accounts for 60% of the score and the other criteria each make up 20%. AirHelp’s data comes from multiple commercial vendors, along with its own database, plus 40,000 passenger surveys collected in 40 countries during 2018.

Topping AirHelp’s rankings are Doha’s Hamad International Airport, Tokyo Haneda International Airport, and Athens International Airport, which have taken the top spots since the ratings began in 2015. It’s worth considering the overall picture of each airport in looking at the list. For instance, high ratings for Athens puzzled the AirHelp team at first, says Zillmer, until you consider that its sunny weather results in fewer delays, and vacationers are more likely to leave positive reviews.

Congestion continues to be the biggest problem facing airports: The flight industry is experiencing a rapid increase in global tourism. The Worldwide Tourism Organization estimates that worldwide international tourist arrivals increased 6%, to 1.4 billion in 2018.
“Some airports are expanding quickly, but it’s still a big issue for most, especially during peak hours,” says Zillmer.

The 10 Best Airports of 2019

A view of Doha's Hamad International Airport in the Qatari capital. (PHOTO: Karim Jaafar/AFP/Getty Images)

1. Hamad International Airport, Qatar (DOH)

2. Tokyo International Airport, Japan (HND)

3. Athens International Airport, Greece (ATH)

4. Afonso Pena International Airport, Brazil (CWB)

5. Gdansk Lech Wałęsa Airport, Poland (GDN)

6. Sheremetyevo International Airport, Russia (SVO)

7. Changi Airport Singapore, Singapore (SIN)

8. Rajiv Gandhi International Airport, India (HYD)

9. Tenerife North Airport, Spain (TFN)

10. Viracopos/Campinas International Airport, Brazil (VCP)

The 10 Worst Airports of 2019

Gatwick Airport. (PHOTO: REUTERS/Peter Nicholls)

123. London Gatwick Airport, United Kingdom (LGW)

124. Billy Bishop Toronto City Airport, Canada (YTZ)

125. Porto Airport, Portugal (OPO)

126. Paris Orly Airport, France (ORY)

127. Manchester Airport, United Kingdom (MAN)

128. Malta International Airport, Malta (MLA)

129. Henri Coanda International Airport, Romania (OTP)

130. Eindhoven Airport, Netherlands (EIN)

131. Kuwait International Airport, Kuwait (KWI)

132. Lisbon Portela Airport, Portugal (LIS)

Among the 72 airlines for which the company has statistically significant data, AirHelp rated them by on-time performance, service quality, and claim processing, with each category weighed equally.

For the second year in a row, Qatar Airways ranked as the top airline, followed by American Airlines, Aeromexico, SAS Scandinavian Airlines, and Qantas in the top five. At the bottom of the list were Ryanair, Korean Air, Kuwait Airways, and the U.K.’s EasyJet and Thomas Cook Airlines.

Better weather conditions led to fewer flight disruptions in 2018 overall, Zillmer says, with on-time performance improving across the board. This may have contributed to American Airlines securing the second-place spot—a big jump, considering that the airline ranked 23rd last year. United Airlines Inc. and Delta Air Lines Inc. were also significantly higher in 2018 than in 2017, respectively ranking 16th and 17th, compared to 37th and 47th.

One area Zillmer in which says many airlines need to improve is claim-processing operations, which tidily wraps into the mission of AirHelp. Instead of canceling a flight as soon as it’s clear that a plane won’t be able to fly, many force passengers to wait in the airport during long flight delays.

“They’re not economically incentivized to put you on a different airline to get you to your destination,” he says, hoping that rankings like this can shed light on how airlines are falling short and motivate them to step up service.

Here are the best and worst airlines of the year, with on-time performance records.

The 10 Best Airlines of 2019

Qatar Airways Airbus A350. (PHOTO: AP Photo/Michael Probst)

1. Qatar Airways (84% on-time performance)

2. American Airlines (75%)

3. Aeromexico (78%)

4. SAS Scandinavian Airlines (73%)

5. Qantas (79%)

6. LATAM Airlines (77%)

7. WestJet (74%)

8. Luxair (78%)

9. Austrian Airlines (71%)

10. Emirates (75%)

The 10 Worst Airlines of 2019

Thomas Cook Airlines ranked as the worst airline on AirHelp's list. (PHOTO: REUTERS/Phil Noble)

63. Adria Airways (67%)

64. Aerolineas Argentinas (80%)

65. Transavia (62%)

66. Laudamotion (51%)

67. Norwegian (70%)

68. Ryanair (65%)

69. Korean Air (69%)

70. Kuwait Airways (42%)

71. EasyJet (67%)

72. Thomas Cook Airlines (57%)

 

[eatshitndie]

question is. will sg sue bloomberg for fake news? obviously, changi is lumpar 1 and sia should also be lumpar 1, or at least within top 3.

 

[winnipegjets]

question is. will sg sue bloomberg for fake news? obviously, changi is lumpar 1 and sia should also be lumpar 1, or at least within top 3.

This report is suspect. American Airlines is #2? Goodness, it is not possible.

 

[mojito]

question is. will sg sue bloomberg for fake news? obviously, changi is lumpar 1 and sia should also be lumpar 1, or at least within top 3.

Not even top 5? Fake new lah. SIA not even in top 10 you expect us to belief?

 

[wontonmee]

PAP after spending so many billiom of dollars building Jewel never "entertain" Bloomberg and Airhelp well enough. Haha.

 

[syed putra]

Bloomberg ranking based on businessmen's feedback. Hence on time departure/ arrival is the essence. Decent service. And no crowd.
Its good to see athens in top 10. Its the most under rated airport. It has capacity for 80 mil, built for the olympics in 2000, but gets maybe 20% of that annually currently.

 

[eatshitndie]

Bloomberg ranking based on businessmen's feedback. Hence on time departure/ arrival is the essence. Decent service. And no crowd.
Its good to see athens in top 10. Its the most under rated airport. It has capacity for 80 mil, built for the olympics in 2000, but gets maybe 20% of that annually currently.

this group of businessmen?

 

[syed putra]

No. This group since bloomberg is based in new york

 

[laksaboy]

To regain top spot, Changi Airport needs to do better than A&W fast food and an artificial waterfall which looks like a gushing CB.

 

[Huatable]

The ranking is flawed. Got notorious brazilian, indinan and russian airports in top 10.

Korea Incheon, China Beijing Capital, Taiwan Taoyuan, easiest better than them.


1. Hamad International Airport, Qatar (DOH)

2. Tokyo International Airport, Japan (HND)

3. Athens International Airport, Greece (ATH)

4. Afonso Pena International Airport, Brazil (CWB)

5. Gdansk Lech Wałęsa Airport, Poland (GDN)

6. Sheremetyevo International Airport, Russia (SVO)

7. Changi Airport Singapore, Singapore (SIN)

8. Rajiv Gandhi International Airport, India (HYD)

9. Tenerife North Airport, Spain (TFN)

10. Viracopos/Campinas International Airport, Brazil (VCP)

 

[laksaboy]

The ranking is flawed. Got notorious brazilian, indinan and russian airports in top 10.

Korea Incheon, China Beijing Capital, Taiwan Taoyuan, easiest better than them.

‘Better' is highly subjective, it really depends on the survey being done.

 

[borom]

Despite all their efforts to control so called fake news, ,they are powerless to control what is being written outside the red dot.
It will also do irreparable damage to our reputation as an education hub

 

[laksaboy]

Despite all their efforts to control so called fake news, ,they are powerless to control what is being written outside the red dot.
It will also do irreparable damage to our reputation as an education hub

Unless of course, they go full retard and set up a Great Internet Firewall like China.

All they can do now is just block a few token sites: porn, religious, alternative news, live sports streaming sites etc.

 

[whoami]

India just 1 rank below lioncity? Fake news lah.

 

[no_faith]

Strange how come posted by own govt mouthpiece always top
Outside little island always opposite
Who is real

 

[rambo22]

question is. will sg sue bloomberg for fake news? obviously, changi is lumpar 1 and sia should also be lumpar 1, or at least within top 3.

Sg PM also lumpar 1 highest paid PM in the world

Sg should sue this publisher until their pants drop

 

[Pinkieslut]

‘
Horrible security. Asked that my little brother(child) stay outside as he didn’t have a hard copy of his flight details. When we asked for assistance regarding this matter they failed to tell us a solution and then proceeded to tell my little brother to not enter until he got a copy. I asked why they were doing this, since this wasn’t required in other airports. to which they replied "this is how it’s done in India". Despite my mother and I showing our flight details and our passports(little brothers too), they simply dismissed us and told us to step aside. we couldn’t enter the airport for 30 minutes because of this ordeal, and our flight was in just over an hour so we were running late.

Disgusting behaviour, horrible service. First time I’ve felt this way about our airport. I am making an effort to get in touch with appropriate authorities.

MAKE SURE YOU HAVE PRINTED FLIGHT/CHECK-IN DETAILS READY. I shall be lodging a formal complaint, just thought I should spread the word.

I have submitted an official grievance form on SKYTRAX.’

Rajiv Gandhi International Airport

 

[red amoeba]

It depends on the evaluation criteria. Obviously for the Bloomberg report - amenities are given only 20% weightage. Punctuality given 60%. You can imagine a relatively empty airport will have easier time to meet the punctuality KPI.