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Due to these forces, the public service has to shore up resilience by staying agile, anticipate opportunities to keep ahead of the competition, and mobilise diversity when developing solutions, said Mr Chan.
He cited how government agencies had to adapt to changing circumstances amid the tightened distancing measures in the early months of the COVID-19 pandemic.
The Manpower Ministry and Enterprise Singapore, for example, had to reorganise themselves to answer thousands of phone calls from businesses who had questions on what they could and could not do under the new rules, Mr Chan added.
“You never know what the next crisis might be, but this agility to reconfigure for resilience of the system is critical,” he noted.
There were thousands of phone calls from businesses - in his own words - because there was lack of clarity in the govt's communications and
the roti-prata manner of the announcements. People are paid millions to to ANTICIPATE problems, not the agility to reconfigure for resilience of the system
He cited how government agencies had to adapt to changing circumstances amid the tightened distancing measures in the early months of the COVID-19 pandemic.
The Manpower Ministry and Enterprise Singapore, for example, had to reorganise themselves to answer thousands of phone calls from businesses who had questions on what they could and could not do under the new rules, Mr Chan added.
“You never know what the next crisis might be, but this agility to reconfigure for resilience of the system is critical,” he noted.
There were thousands of phone calls from businesses - in his own words - because there was lack of clarity in the govt's communications and
the roti-prata manner of the announcements. People are paid millions to to ANTICIPATE problems, not the agility to reconfigure for resilience of the system