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May 18, 2010
MFA committed to help citizens but within law of host nation
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I THANK Ms Wong Chia Lee for her feedback last Saturday, 'Stuck in Shanghai - kindness from all except consulate'. The Ministry of Foreign Affairs (MFA) takes its commitment to provide consular assistance to Singaporeans in distress overseas very seriously.
We understand the trying circumstances that our fellow citizens sometimes face when they are overseas.
Ms Wong had approached the Singapore Consulate-General in Shanghai on April 19 for assistance. Her China visa had expired by then and she admitted that she had overstayed by two days. She wanted the assistance of the consulate-general to have it extended for her and to provide a letter detailing the reasons for her overstaying and a waiver of the penalties for overstaying.
The Singapore consular officer who attended to her explained that the consulate-general could not do so as it is a Chinese requirement that any extension had to be applied for in person.
The consulate-general nevertheless assisted Ms Wong to make an appointment with the Shanghai Exit-Entry Administration Bureau. A request was also made for the bureau to, if possible, resolve her case expeditiously, given her impending travels.
The consulate-general maintained daily contact with the bureau on Ms Wong's case and kept her updated. Ms Wong left Shanghai on April 23.
Ms Wong should appreciate that while we try our best to provide the necessary consular assistance to all Singaporeans, such assistance must be in accordance with the rules and regulations of the country that we are in - in this instance, China. We hope Ms Wong understands that just as Singapore expects all foreign nationals in Singapore to respect our rules and regulations, we are not in a position to break Chinese regulations or ask the Chinese authorities to overlook their own rules to help her.
The ministry wishes to remind all Singaporeans to check the visa policies of the countries they are travelling to before they depart Singapore.
Sudesh Maniar
Director, Public Affairs,
Ministry of Foreign Affairs
MFA committed to help citizens but within law of host nation
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I THANK Ms Wong Chia Lee for her feedback last Saturday, 'Stuck in Shanghai - kindness from all except consulate'. The Ministry of Foreign Affairs (MFA) takes its commitment to provide consular assistance to Singaporeans in distress overseas very seriously.
We understand the trying circumstances that our fellow citizens sometimes face when they are overseas.
Ms Wong had approached the Singapore Consulate-General in Shanghai on April 19 for assistance. Her China visa had expired by then and she admitted that she had overstayed by two days. She wanted the assistance of the consulate-general to have it extended for her and to provide a letter detailing the reasons for her overstaying and a waiver of the penalties for overstaying.
The Singapore consular officer who attended to her explained that the consulate-general could not do so as it is a Chinese requirement that any extension had to be applied for in person.
The consulate-general nevertheless assisted Ms Wong to make an appointment with the Shanghai Exit-Entry Administration Bureau. A request was also made for the bureau to, if possible, resolve her case expeditiously, given her impending travels.
The consulate-general maintained daily contact with the bureau on Ms Wong's case and kept her updated. Ms Wong left Shanghai on April 23.
Ms Wong should appreciate that while we try our best to provide the necessary consular assistance to all Singaporeans, such assistance must be in accordance with the rules and regulations of the country that we are in - in this instance, China. We hope Ms Wong understands that just as Singapore expects all foreign nationals in Singapore to respect our rules and regulations, we are not in a position to break Chinese regulations or ask the Chinese authorities to overlook their own rules to help her.
The ministry wishes to remind all Singaporeans to check the visa policies of the countries they are travelling to before they depart Singapore.
Sudesh Maniar
Director, Public Affairs,
Ministry of Foreign Affairs