Casino and Poor Local Winner - CRA to Establish the Real Motive

[Kohliantye]

We have two casinos in our Nation. To be proud or not, I really do not know.......
Recently what happened to a local lady, where the casino concerned tried its best to persuade her to collect a sum of $50,000 and a car is an incident that should not be forgotten easily. We are a disciplined society that strictly adheres to rules and regulations. In the eyes of the world we are a good example for other 3rd world nations.
I wonder whether such a thing occurred in the Malaysian Highlands!!!
Many questions need to be answered here...
1) Was the claim by those at the casino who approached the lady and tried to deprive her of her actual winnings true?
2) Why in the first place they could make such a mistake? (if their claim was indeed true)
3) How many times have this sort of incident occurred in the past where some winners accepted a lesser sum? (a look at the past pay-out records maintained by the casino would show and the people concerned can be tracked). Use these people as prosecution witnessess.
There are many more questions to ask.
The Casino Regulatory Authority (CRA) surely have independent and skilled investigators to pursue this matter deeply and conduct all the investigations and interrogations of possible suspects.
If the investigation revealed that such a practice has indeed taken place in the past, it should initiate prosecutorial action under the Penal Code and charge those guilty or "had intention to cheat" in court where the matter can be concluded.
If, such a pretext is used by the staff in the casino to enrich themselves, they should be taken to task.
If the casino itself is wrong, then its licence should be suspended and all its assets seized.
This will ensure that such an incident is not repeated in the future.
There are other casinos willing to take the place of one that had been terminated.
Forummers, who have experience in this field, please contribute your ideas.
Who knows, we may be the next victims!!!!!!!!!!!!

 

[wwabbit]

From my inside information about this issue, the casino was technically in the right - the particular machine had a max payout of $50k + car, so it's a machine programming error. Now, $416k is really loose change for the casino, so it doesn't really hurt them to pay out the extra $107k extra - but look at all the free publicity they are getting having this issue all over the news. It's a win-win situation for the casino, either the lady accepts the reduced payout on the spot or it becomes news and free publicity. Their intention was to let the issue drag out in the news as long as possible before CRA comes to a decision. CRA will decide in the casino's favor which would be bad publicity, so they announce the decision to pay out fully just before CRA announces their decision.

 

[batman1]

From my discussion with limkopi friends,Did CRA punished MBS with a warning letter or fine for the "confusion caused by the MBS manager" ? So when play jackpot at MBS ,have to standby digital camera,witnesses and lawyer ?

 

[halsey02]

From my discussion with limkopi friends,Did CRA punished MBS with a warning letter or fine for the "confusion caused by the MBS manager" ? So when play jackpot at MBS ,have to standby digital camera,witnesses and lawyer ?

The house always win...but don't ask, which house?? maybe the house of rising SON!

 

[sense]

From my inside information about this issue, the casino was technically in the right - the particular machine had a max payout of $50k + car, so it's a machine programming error. Now, $416k is really loose change for the casino, so it doesn't really hurt them to pay out the extra $107k extra - but look at all the free publicity they are getting having this issue all over the news. It's a win-win situation for the casino, either the lady accepts the reduced payout on the spot or it becomes news and free publicity. Their intention was to let the issue drag out in the news as long as possible before CRA comes to a decision. CRA will decide in the casino's favor which would be bad publicity, so they announce the decision to pay out fully just before CRA announces their decision.

Doesn't make sense. How many below $50k programming errors went undetected, and just because the players can't prove it, therefore it is ok?

 

[leetahbah]

From my inside information about this issue, the casino was technically in the right - the particular machine had a max payout of $50k + car, so it's a machine programming error.

Unless the maximum payout in posted on the machine, the casino, no matter what, has to pay what is displayed on the machine.

To say, machine error, this and that, is to cheat the winner of her full winnings. This would have never have happen in a casino at a western country. If they don't want to pay the displayed amount, they should post the maximum payout on the machine clearly.

 

[wwabbit]

I'm not sure if the maximum payout was posted on the machine, but it was definitely registered with the CRA when the machine was registered with the CRA. Programming errors in excess of $50k happen a lot more commonly than you think.

This isn't the end of the story of course, the CRA is still investigating the error, and there may be further repercussions. The fault will most likely lie with the machine manufacturer, so it will be a private matter between MBS and the manufacturer. CRA can't really do anything to the manufacturer except to remove them from the list of approved manufacturers which is probably drastic. MBS probably didn't break any rules, so I can't see them getting fined, unless CRA finds that they didn't do enough testing.

It is also highly doubtful that CRA will change the rules on liabilities when slot machines malfunction. It's not true to say that "This would have never have happen in a casino at a western country.", just a quick search on the net will show many examples of similar things happening and the player walking out empty handed (not even winning the maximum payout). The rules are pretty much standard all over the world, and CRA generally doesn't deviate from the standards.

 

[sense]

...Programming errors in excess of $50k happen a lot more commonly than you think...

Programming errors in excess of $50k is easy to detect, because people will cry foul.

It's the programming errror below $50k that are headaches with players and CRA. An example of programming error below $50k: Player won $49,000, but due to programming error, machine reported that she won $49. There is no way for the player to know that she was 'short-changed' by over $48,000! Am curious if CRA is knowlegeable enough to ask/audit MBS and RWS about this type of issue.

 

[wwabbit]

CRA does audit the slot machines, mainly to ensure that the payout percentage is within statistical norms.
They don't audit software source codes though.

 

[pocoyo]

From my inside information about this issue, the casino was technically in the right - the particular machine had a max payout of $50k + car, so it's a machine programming error. Now, $416k is really loose change for the casino, so it doesn't really hurt them to pay out the extra $107k extra - but look at all the free publicity they are getting having this issue all over the news. It's a win-win situation for the casino, either the lady accepts the reduced payout on the spot or it becomes news and free publicity. Their intention was to let the issue drag out in the news as long as possible before CRA comes to a decision. CRA will decide in the casino's favor which would be bad publicity, so they announce the decision to pay out fully just before CRA announces their decision.

Very simple, if there's an error, it's the casino error, not the auntie's..

You don't ask your customer to bear your error.

If there's publicity for mbs in this matter, it'd be a negative and deadly one..

 

[Cestbon]

One thing MBS management really stupid. Should just give the $400k to the aunty even if the machine error. This error happen before and all casino will glad to pay the figure show on the board. No question ask that take the lesser amount or see in court.
Unless the figure is few hundred million will cause casino bankrupt those small casino.
The casino should take the blame if programing error is their employee fault or vendor fault. If vendor fault then claim the different amount from vendor.