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<TABLE id=msgUN border=0 cellSpacing=3 cellPadding=0 width="100%"><TBODY><TR><TD id=msgUNsubj vAlign=top>Coffeeshop Chit Chat - PAP turns on full FT propaganda thru ST!</TD><TD id=msgunetc noWrap align=right> </TD></TR></TBODY></TABLE><TABLE class=msgtable cellSpacing=0 cellPadding=0 width="96%"><TBODY><TR><TD class=msg vAlign=top><TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR class=msghead><TD class=msgbfr1 width="1%"> </TD><TD><TABLE border=0 cellSpacing=0 cellPadding=0><TBODY><TR class=msghead vAlign=top><TD class=msgF width="1%" noWrap align=right>From: </TD><TD class=msgFname width="68%" noWrap>kojakbt_89 <NOBR></NOBR> </TD><TD class=msgDate width="30%" noWrap align=right>12:15 am </TD></TR><TR class=msghead><TD class=msgT height=20 width="1%" noWrap align=right>To: </TD><TD class=msgTname width="68%" noWrap>ALL <NOBR></NOBR></TD><TD class=msgNum noWrap align=right> (1 of 14) </TD></TR></TBODY></TABLE></TD></TR><TR><TD class=msgleft rowSpan=4 width="1%"> </TD><TD class=wintiny noWrap align=right>38422.1 </TD></TR><TR><TD height=8></TD></TR><TR><TD class=msgtxt>Sep 5, 2010
Bus captain goes the extra mile
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SBS Transit bus captain Hector Lo, a Malaysian from KL, came here in 2006. He often asks how he can do his job better, said his route manager. --ST PHOTO: RAJ NADARAJAN
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The heavy rain beat down on SBS Transit bus captain Hector Lo, soaking through the pale green shirt of his uniform.
The service 154 bus that the 42-year-old Malaysian was driving had broken down in Circuit Road, leaving about 10 passengers stranded in the downpour.
So, with umbrella in hand, he sheltered each passenger to the bus stop, and onto the next bus they could take.
Within days of the incident, SBS Transit received letters from grateful passengers.
Mr Lo did it as he felt that some passengers 'needed to go somewhere important, so the priority was to help them'.
The native of Kuala Lumpur had left his 39-year-old wife and three children behind to work as a bus captain here in 2006, after putting up the shutters on his mobile phone store.
At SBS Transit, the compliments from happy passengers file in for both local and foreign drivers, said Ms Tammy Tan, SBS Transit's senior vice-president of corporate communications.
Determined to do well from the start, Mr Lo spent his free time riding on buses, taking routes which he would ply in future, so that he would be extra familiar with them.
His route manager, Mr Saw Heng Ming, said Mr Lo often asks how he can do his job better.
His hard work is paying off. Mr Lo has started to take care of administrative work as an assistant route master, and is on track for a role in management.
But it is still the day-to-day work which Mr Lo loves the most. 'I didn't know I had a passion for serving customers until I started this job. When people are happy, I am happy also,' he said.
Cassandra Chew
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Bus captain goes the extra mile
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<!-- end left side bar -->
<!-- story content : start -->
The heavy rain beat down on SBS Transit bus captain Hector Lo, soaking through the pale green shirt of his uniform.
The service 154 bus that the 42-year-old Malaysian was driving had broken down in Circuit Road, leaving about 10 passengers stranded in the downpour.
So, with umbrella in hand, he sheltered each passenger to the bus stop, and onto the next bus they could take.
Within days of the incident, SBS Transit received letters from grateful passengers.
Mr Lo did it as he felt that some passengers 'needed to go somewhere important, so the priority was to help them'.
The native of Kuala Lumpur had left his 39-year-old wife and three children behind to work as a bus captain here in 2006, after putting up the shutters on his mobile phone store.
At SBS Transit, the compliments from happy passengers file in for both local and foreign drivers, said Ms Tammy Tan, SBS Transit's senior vice-president of corporate communications.
Determined to do well from the start, Mr Lo spent his free time riding on buses, taking routes which he would ply in future, so that he would be extra familiar with them.
His route manager, Mr Saw Heng Ming, said Mr Lo often asks how he can do his job better.
His hard work is paying off. Mr Lo has started to take care of administrative work as an assistant route master, and is on track for a role in management.
But it is still the day-to-day work which Mr Lo loves the most. 'I didn't know I had a passion for serving customers until I started this job. When people are happy, I am happy also,' he said.
Cassandra Chew
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