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<Breaking>: Daikin triples workers addressing cooling system defects after some Tengah BTO residents face leaks again!!!

Hightech88

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Tengah BTO should be awarded World Champion.

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https://www.straitstimes.com/singap...efects-after-some-tengah-residents-face-leaks

Daikin triples workers fixing cooling system defects after some Tengah residents face leaks​

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Daikin has formed dedicated teams to focus on rectifying issues, after some Tengah residents faced leaks from their centralised cooling system. PHOTOS:
MAR 06, 2024, 09:18 PM

SINGAPORE – Manufacturer Daikin, which is responsible for installing the centralised cooling system in Tengah flats, has tripled its team of workers rectifying condensation issues after some residents reported leaks stemming from the system.

It has also doubled its quality control team in order to conduct extra checks and reduce workmanship issues, a spokesman for Daikin told The Straits Times.
He said the firm has doubled the number of installers, and is stepping up efforts to train them, with an emphasis on “quality work methodologies and processes” to minimise workmanship issues.

On average, about 170 Daikin workers in Tengah are carrying out installation, maintenance and rectification works daily.

The firm will deploy more workers when the need arises, the spokesman added. These efforts come as some residents across the first three Build-To-Order (BTO) projects in the new Tengah town told ST that they had encountered leaks from their cooling systems.

Plantation Village resident Nur Afifah Hazali said she faced recurring leaks from the centralised cooling system in her new home for nearly three weeks in January, after she moved into the four-room flat while it was still undergoing renovation.

Despite reporting on several occasions the issue to SP Group – which manages the cooling system in Tengah – the leaks persisted, even after extra layers of insulation were added to the pipes, the 31-year-old nurse said.

She added that water would drip along the cooling system’s pipes from the main door to the master bedroom, even when the air-conditioning was turned off.
“We thought it was going to be a smooth renovation, and there would be air-con, so we felt that it was fine to move in. We expected everything to be finished before February, but the leaking issues derailed that,” said Ms Afifah.

She cancelled her contract for the centralised system on Jan 18 and forked out $4,300 to install a conventional one.

Ms Afifah, who paid about $3,500 for four fan coil units, is waiting to receive a 50 per cent refund – a goodwill gesture that SP implemented in November following an outcry from residents.

“We wasted a lot of money, but I just want peace of mind – that when we go out, we won’t come home to a leaking house,” she said.
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Ms Afifah said water would drip along the cooling system’s trunking from the main door to the master bedroom. PHOTO: NUR AFIFAH HAZALI

SP and Daikin told ST that cases of condensation – which may result in leaks in some incidents – were largely caused by workmanship issues due to the Housing Board’s “compressed timeline” to hand over units to residents. As a result, they had insufficient time to install the fan coil units, piping and trunking, as well as to fully test, stabilise and commission the systems.

The spokesman for Daikin added that it also faced a “challenging timeline” to recruit skilled labour and conduct proper training.
He said Daikin has formed dedicated teams to focus on rectifying issues, and apologised for the inconvenience caused to customers.

A spokesman for SP said the company expects to reduce the number of cases still being resolved to 30 by the end of March, down from 80 in mid-February.
ST spoke to eight residents who faced leakage issues; four of them had chosen to cancel their contracts.

More than 1,000 households have cancelled their contracts for the cooling system, based on figures from SP. It said it had more than 9,000 subscribers to the system as at Feb 12 – seven out of every 10 Tengah flat owners.

In comparison, an archived webpage date-stamped Nov 15, 2023 on the myTengah website showed that there were 10,600 subscribers to the system, representing eight in 10 flat owners in the new town.

The website is run by SP.

Mr Hamizan Jailani, 32, said he decided to cancel as it was “not worth the stress” of having to travel from Yishun to Tengah nearly every day to check his Plantation Grange unit for leaks. The leaks cropped up after he opted for additional tests on the cooling system in January, and he said workers had changed the insulation material and sealed several areas with duct tape to address the issue.

“Water would still leak throughout the whole day... I felt that it was not solving the root of the problem,” said Mr Hamizan, who works in the transport industry.
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Mr Hamizan said he travelled from Yishun to Tengah nearly every day to check his Plantation Grange unit for leaks. PHOTO: HAMIZAN JAILANI
Procurement executive Jerome Low, 33, had a better experience.

He said a palm-sized puddle of water had formed in his living room in December as condensation had formed around the cooling system’s trunking. The issue was resolved within a week, after workers added extra layers of insulation around the pipes.

Tengah, an eco-friendly and car-lite “forest” town, is the first HDB estate to provide a centralised cooling system as an option for home owners.
The system uses chilled water to remove heat, unlike conventional air-conditioning units that are connected to outdoor compressors and use refrigerants to cool down flats. Centralised chillers on the blocks’ rooftops produce chilled water that is piped directly into homes.

There were teething problems, with some residents saying the air-conditioning in their units was not cold enough.

ST had reported in December 2023 that some residents were upset that despite getting their keys, the cooling system had not been installed in their units, while others encountered leaks.

Ms Mitchell Ee, 30, said the vinyl flooring in parts of her home was soaked, and there was water damage to a wall after the HDB’s Building Service Centre alerted her to leaks in the unit on Feb 13. Although SP is repairing the damage to her unit, Ms Ee said the incident put a bad taste in her mouth. “I cancelled my contract as I don’t want to risk it ‘flooding’ again,” said the allied health professional.

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Ms Ee said the floor in parts of her home was soaked after a leaking episode. PHOTO: MITCHELL EE

A resident who wanted to be known only as Mr Chung, 60, said that shortly after he and his family moved into their five-room flat in January, he observed water droplets forming on the piping along his corridor, and there were some watermarks on his false ceiling.

“I quickly shut off the water valve as I heard of other leaking cases, and did not want our false ceiling and carpentry to be damaged. We have slept without air-conditioning for the past three weeks,” said Mr Chung, adding that he had spent $54,000 on renovating his home.

The SP spokesman said new BTO flats have a 12-month defects liability period that covers the fan coil units, piping and trunking within their units.

The Daikin spokesman said condensation in air-conditioning is a common issue in Singapore due to high humidity. He cited a written parliamentary reply from the Ministry of National Development in January that said the HDB receives an average of 715 cases of feedback a year about condensation in conventional air-conditioning.

Asked about the leakage issues, a spokeswoman for the HDB said it was aware of feedback on the cooling system from some residents, and has been supporting SP to address them.

Its BTO contractors will also assist with some touch-up works, such as those arising from installation of the cooling system, and rectification works done by SP or Daikin workers, on a goodwill basis, she added.

“HDB will continue to monitor the feedback on the centralised cooling system together with SP Group, and support them to ensure that the roll-out of the system in Tengah proceeds as smoothly as possible,” the spokeswoman said.

MORE ON THIS TOPIC
Tengah residents face issues with central cooling system
Some Tengah residents upset centralised cooling system not yet installed after getting keys to units

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Moral of the story: whenever you see 'sustainability' (anti-carbon nonsense) being peddled in a product or service, turn around and run away.

It's a scam. A scam invented by some truly wicked people. It transcends mere incompetence or greed. :cool:
 
Limpeh using Mitsubishi Heavy Industries system 2 on 24/7 will leak if too long never service but also not leak until flood like Tengah

Your Mitsubishi aircon leak is usually due to drain pipe at the drip tray choked with jelly, which is very normal. For normal aircon with freon gas pipes, the diameter is also freaking small with thick foam insulation hence won't condense til leak.

Whereas this leak is due to condensation from the super large diameter chilled water pipe. Unlike commercial units, these are ranjiao low-ses HDB cost saving units sure use as thin insulation as possible to save costs, so sure Hong Kanz one...

The are using a mere stop-gap measure to tape here and there but sooner or later it's going to leak again.

As mentioned before, best way is to cancel the service and totally dismantle the whole freaking infrastructure but will cost a bomb.

It can costs up to $6000+ just to cancel the service as reported in the news. Not sure if cancelling the service will include total removal of the units and all the internal ranjiao pipes to shove in their arse or not else will need additional costs, LOL.

So Tengah BTO residents are just farked in the arse big time.

https://www.sammyboy.com/threads/te...pay-thousands-of-for-cancellation-lol.354470/
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CONTRACTUAL AGREEMENTS​

In terms of cancellation fees, some residents said they were only recently told to pay 135 per cent the cost of their contract for the centralised cooling system if they pulled out.

One of these residents, Ms Geraldine Ong, is due to collect her keys to her flat at Plantation Acres at the end of this month.

The accountant – also part of the group of residents who signed the letter – had wanted to cancel the cooling system as she was worried about leaking, the usage cost and SP Group's unresponsiveness to her queries.

The 38-year-old said she was asked to pay 135 per cent of the cost of her cooling system when she spoke to an SP staff member on Oct 24.

The cost of her five indoor units is S$4,500 excluding the Goods and Services Tax. This means that she may have to fork out S$6,075 if she terminates, an amount Ms Ong described as "crazy".

She expressed disappointment that SP Group had not pointed out the relevant clauses in the contract when she signed the agreement.

IT professionals Mr Sun, 33, and Mrs Sun, 30, told CNA about their worries of incurring a hefty loss if they cancelled their contract.

The system has already been installed in their five-room flat at Plantation Village; they are due to collect their keys in the first quarter of next year.

Their five indoor units costs S$4,917, including the additional cost of shifting a unit.

The couple had found that the cooling system's trunking ran into the toilet, affecting their renovation plans there. They were not made aware of this design when they signed up.

They also cited SP Group’s unresponsiveness to their queries as a factor in deciding to cancel their contract.

On Monday, SP Group said SP Group collects 35 per cent of the installation charge from customers who choose not to proceed with the system after a 30-day cooling off period when they sign an installation agreement. This is due to costs and resources incurred to secure supply and contracts for the installation.

Customers also have to pay the full installation charge if they choose not to proceed after the fan coil units, piping and cabling have been installed.

However, SP Group said it will now reduce the payment to be collected by 50 per cent in the event of cancellation as a “further gesture of goodwill”.

This was after taking into account feedback from the early batch of homeowners and the initial issues that cropped up.
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Expectations of Hotel or Service Apartment quality standards before moving in...sipeh shiok like going for vacation home...:

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Reality:
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HDB has farking low ceiling yet the salesperson still has the cheek to suggest owners can opt to box up til like that (at their own costs of course), with boxes within box how to do maintenance? Will be like opening an Egyptian tomb. What a freaking mess, LOL.

Later internal leak with mould and rats making it their villa also noone knows til the next owner discover the goodies...:

https://www.channelnewsasia.com/sin...n-trunking-centralised-cooling-system-3566821
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Fucking low ses Sinkies expect quality standard equivalent to that of richout bungalows?
 
All this trouble because you have believed the lies that with some 'adjustments to lifestyle', you can help save the planet. :roflmao:

The sheer delusion and hubris of it all. :cool:

I'm quite sure they are teaching little brats this anti-carbon nonsense in MOE schools now... but if the parents are true believers of the 'sustainability' cult, then the brainwashing in schools becomes irrelevant. :wink:

 
Can any sexperts advised how this cooling tower thing works? Is it like an evaporative cooler used outdoors ? Ducted refrigerated air-conditioning makes the atmosphere cooler and air dryer....so how does this tengah crap work?
 
All this trouble because you have believed the lies that with some 'adjustments to lifestyle', you can help save the planet. :roflmao:

The sheer delusion and hubris of it all. :cool:

I'm quite sure they are teaching little brats this anti-carbon nonsense in MOE schools now... but if the parents are true believers of the 'sustainability' cult, then the brainwashing in schools becomes irrelevant. :wink:



Very sustainable indeed with free water maker using condensation. Damn shiok.

Wait til some elderly slip and fall due to the water pool then Tong Tong Chiang lagi shiok.
 
Like that, even simpur Dakin Aircon also leak until no day no night....next time do nuclear reactor, how hah?
 
All this trouble because you have believed the lies that with some 'adjustments to lifestyle', you can help save the planet. :roflmao:

The sheer delusion and hubris of it all. :cool:

I'm quite sure they are teaching little brats this anti-carbon nonsense in MOE schools now... but if the parents are true believers of the 'sustainability' cult, then the brainwashing in schools becomes irrelevant. :wink:


Our ministers never adjust their lifestyles
 
One other point. HDB leases are 99 years. Will this system be working for 99 years...? Can it be serviced, repaired and replaced easily during the life span of the lease? These insulation stuff needs to be replaced periodically and it's a very messy job
 
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