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[h=2]Bishan-Toa Payoh TC sends Letter of Demand to resident for S&C arrears[/h]
January 5th, 2013 |
Author: Contributions
The Bishan-Toa Payoh (BTP) Town Council had recently, through, a law firm, sent a demand letter to my mom for arrears of conservancy and service charges of $168. My mom has been a resident of Toa Payoh for more than 40 years and is now 82 years old suffering from alzheimer’s dementia. She is wheelchair bound staying alone currently being taken care by a care giver.
What surprised me most was that the phone number given on the letter to contact Town Council was a nine digit number. On behalf of my Mom, how on earth am I able to call the Town Council for queries at a given nine digit phone number in Singapore? How could this error have happened in such a legal demand letter sent out by the professional law firm? Please see attached.
Letter of Demand sent to the resident. (Click to open image in new window)
What makes me wonder why BTP Town Council had to resort to engaging a law firm to send a demand letter to resident for an outstanding conservancy fee of just only $168 . This seems to be wasting our Town Council money being paid by the residents. I had called the Town Council and was told that it costs $20 to get the law firm to send the demand letter. Whatever it is, such a fee incurred would still be charged to the resident.
What the BTP Town Council could have done was to make an effort to pay a visit to the resident in particular to find out the reason why the fee was in arrears for four months despite reminders being sent. As it is, we have an aging population with most of the elderly folks living in HDB. In fact, there is a growing number old folks residents, either handicapped or wheelchair bound, in BTP. Should BTP not be concerned that perhaps this resident in particular could be in some kind of trouble of not being able to pay the conservancy fee ?
Why did the Town Council get to send the legal demand letter to press for such payment in arrears without finding out the background of the case? The Town Council staff may be too complacent sitting in the air-con office doing their jobs. For that matter, what are the functions of their jobs? Should the staff not have the slightest bit of concern on the well-being of the residents? They don’t seem to be bothered making effort to get to know the residents, in particular, the elderly residents who may be in need of help from the Town Council. Do we need such a Town Council in charge of our housing estate?
.
Anthony
.
Editor’s note:This letter’s been emailed to Bishan-Toa Payoh Town Council’s Chairman Hri Kumar Nair, and Vice-Chairmen Wong Kan Seng and Zainuddin Nordin, for comments.
.
What surprised me most was that the phone number given on the letter to contact Town Council was a nine digit number. On behalf of my Mom, how on earth am I able to call the Town Council for queries at a given nine digit phone number in Singapore? How could this error have happened in such a legal demand letter sent out by the professional law firm? Please see attached.
What makes me wonder why BTP Town Council had to resort to engaging a law firm to send a demand letter to resident for an outstanding conservancy fee of just only $168 . This seems to be wasting our Town Council money being paid by the residents. I had called the Town Council and was told that it costs $20 to get the law firm to send the demand letter. Whatever it is, such a fee incurred would still be charged to the resident.
What the BTP Town Council could have done was to make an effort to pay a visit to the resident in particular to find out the reason why the fee was in arrears for four months despite reminders being sent. As it is, we have an aging population with most of the elderly folks living in HDB. In fact, there is a growing number old folks residents, either handicapped or wheelchair bound, in BTP. Should BTP not be concerned that perhaps this resident in particular could be in some kind of trouble of not being able to pay the conservancy fee ?
Why did the Town Council get to send the legal demand letter to press for such payment in arrears without finding out the background of the case? The Town Council staff may be too complacent sitting in the air-con office doing their jobs. For that matter, what are the functions of their jobs? Should the staff not have the slightest bit of concern on the well-being of the residents? They don’t seem to be bothered making effort to get to know the residents, in particular, the elderly residents who may be in need of help from the Town Council. Do we need such a Town Council in charge of our housing estate?
.
Anthony
.
Editor’s note:This letter’s been emailed to Bishan-Toa Payoh Town Council’s Chairman Hri Kumar Nair, and Vice-Chairmen Wong Kan Seng and Zainuddin Nordin, for comments.
.
:*:
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