Bad Service - guess which industry?

[SAMMMYBOY]

Kopi & Pasted from Yahoo :




2 in 3 Singaporeans are very dissatisfied.

Majority of Singaporean consumers have experienced bad customer service within the past six months, and most of the complaints have been lodged against the country’s telecommunications providers.

According to a survey by Ipsos Singapore and Survey Sampling International (SSI), most of these negative experiences were cited for services provided by telecommunications companies (32%), retail and food & beverage companies (30%), Insurance and banking services (18%).

 

[laksaboy]

telecommunications companies (32%), retail and food & beverage companies (30%)

Eric on July 3, 2014 at 8:28 am said:
The Filipino mind never ceases to amaze me. It’s an uncanny mix of simplicity, empty space, and inefficiency attached to a walking bag of meat that pretty much reacts only to cultural instinct.
Long story short – if the Filipino can’t fuck it, steal it, bang it, or celebrate it – he’s not interested in it. Quality of life or the use common sense are foreign concepts if they cannot be fit into those four qualifiers.

 

[SAMMMYBOY]

Endowed with a trove of young, well-educated workers who speak “American-style” English, the call centre industry in the Philippines is thriving. Last year, the southeast Asian country quietly overtook India to become the call centre capital of the world.

Manila’s call centre industry works when the rest of the city sleeps. The busiest time begins at around midnight.

On a recent Monday evening in the Fort Bonafacio district, hundreds of call centre workers sit clustered together fielding calls from the United States. They are providing 411 information services for a telephone company.

“For what city?” says a young woman in clear, unaccented English. “Please hold,” she says before a few clicks of a keyboard give her an address in a rural section of a northeastern state. Within seconds, she’s moved on to the next call. Neither she, nor any of her colleagues look much older than 25.

Economically hobbled for decades by systemic political corruption, high unemployment and subpar GDP growth, the Philippines was long referred to as “the sick man of Asia.” But the country, with a population close to 100 million scattered across more than 7,000 islands, is now capitalizing on a seismic shift in global business practices.

Labour pools in Asia are become increasingly transient as companies seek to reduce costs. Lured by competitive wages and an ability to maintain or even improve the quality of service, a portion of the call centre sector is shifting from India to the Philippines in much the same way that parts of the textile industry has relocated to Vietnam and Bangladesh in response to rising manufacturing costs in China.

 

[Scrooball (clone)]

Just go to Suckhub's Facebook page and u can tell.

Jan Rick Camara Mascarina I have submitted my contact details 2 separate times over 4 days - I still face issues recontracting online now. This is getting tiring, stop responding to issues with templates and actually read what the customers issues are, or at least take a little time to look through past submissions or comments. If your online portal is having issues, like "not being able to find the earlier query" despite a confirmation email being sent twice, take it down - don't waste a paying customers time and add to their growing list of frustrations.

 

[sochi2014]

So which industries Singaporeans are most happiest with?

NONE? LOL!

 

[Yingge]

So which industries Singaporeans are most happiest with?

NONE? LOL!

Politicians... PAP & WP are happy...

 

[Equalisation]

Gas ?

 

[Semaj2357]

the best service is the one provided in all the cpf branches, but those that come out the door look dejected