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<TABLE id=post54391512 class="tborder post" border=0 cellSpacing=0 cellPadding=6 width="100%" align=center><TBODY><TR><TD class=thead>http://www.fuckwarezone.com.sg/img/forums/hwz/statusicon/post_old.gif;pv76120d0627b0cc9f 30-03-2011, 09:14 PM <!-- / status icon and date --></TD><TD class=thead align=right> #1 </TD></TR><TR vAlign=top><TD class=alt2 width=175>
commando20<SCRIPT type=text/javascript> vbmenu_register("postmenu_54391512", true); </SCRIPT>
Junior Member
Join Date: May 2010
Posts: 35
</TD><TD id=td_post_54391512 class=alt1><!-- icon and title -->Valid complaint or just plain self-centred?
<HR SIZE=1><!-- / icon and title --><!-- message -->in all honesty, what to make of people like this chap?
does he have a valid complaint? or is he not the most selfish and self-centred person ever?
http://www.straitstimes.com/STForum/...ry_645055.html
What happened at Narita, SIA?
MY FRIEND and I were booked on Singapore Airlines (SIA) flight SQ11 last Saturday, which was scheduled to depart from Narita International Airport to Singapore at 7pm.
Upon learning about the devastating earthquake that hit Japan last Friday afternoon, we checked on the status of SQ11 that same evening. It was impossible to get through to SIA's reservation hotline, so we resorted to checking its online home page, which indicated that except for some flights (of which SQ11 was not one of them), all other flights would operate as scheduled. The message also indicated that the airline was trying to contact all affected passengers.
When we stepped into Narita airport at 3pm last Saturday, the departure information screen showed that SQ11 was "on time". It was only at the check-in counter that I was informed the flight had been cancelled.
The ground station staff were clueless. I had to highlight to them that the departure information was still showing that SQ11 was "on time" before that was corrected to "cancelled".
A station manager came to speak to the affected passengers, promising that he would take care of us. But after that, he was not seen again, leaving a Japanese ground staff member to handle the horde of angry passengers. She repeatedly told us that as the delay was caused by the earthquake, SIA was not liable to make any sort of alternative arrangements for us, including food and accommodation.
SIA's handling of the situation was disappointing, and certainly not what one would have expected of a world-class airline. Worse, while SIA's front-line Japanese staff were busy absolving themselves of responsibility, the other airlines were busy coordinating with the airport ground staff to provide sleeping bags and blankets for stranded passengers.
Thankfully, there were extra supplies which the airport staff offered us.
SIA's inability to offer accurate advice and information persisted into the night. Even when SQ11 was well and truly cancelled, SIA's home page remained behind the curve as late as 9.30pm (Singapore time). It showed SQ11 as still on schedule.
Such inaccurate public information would have confused and misled passengers and left their loved ones worried. Getting the most up-to-date information out on time should be the least one would expect from any airline.
Raymond Wee
<!-- / message --><!-- edit note --><HR SIZE=1>Last edited by commando20 : 30-03-2011 at 09:16 PM.
</TD></TR></TBODY></TABLE>
commando20<SCRIPT type=text/javascript> vbmenu_register("postmenu_54391512", true); </SCRIPT>
Junior Member
Join Date: May 2010
Posts: 35
</TD><TD id=td_post_54391512 class=alt1><!-- icon and title -->Valid complaint or just plain self-centred?
<HR SIZE=1><!-- / icon and title --><!-- message -->in all honesty, what to make of people like this chap?
does he have a valid complaint? or is he not the most selfish and self-centred person ever?
http://www.straitstimes.com/STForum/...ry_645055.html
What happened at Narita, SIA?
MY FRIEND and I were booked on Singapore Airlines (SIA) flight SQ11 last Saturday, which was scheduled to depart from Narita International Airport to Singapore at 7pm.
Upon learning about the devastating earthquake that hit Japan last Friday afternoon, we checked on the status of SQ11 that same evening. It was impossible to get through to SIA's reservation hotline, so we resorted to checking its online home page, which indicated that except for some flights (of which SQ11 was not one of them), all other flights would operate as scheduled. The message also indicated that the airline was trying to contact all affected passengers.
When we stepped into Narita airport at 3pm last Saturday, the departure information screen showed that SQ11 was "on time". It was only at the check-in counter that I was informed the flight had been cancelled.
The ground station staff were clueless. I had to highlight to them that the departure information was still showing that SQ11 was "on time" before that was corrected to "cancelled".
A station manager came to speak to the affected passengers, promising that he would take care of us. But after that, he was not seen again, leaving a Japanese ground staff member to handle the horde of angry passengers. She repeatedly told us that as the delay was caused by the earthquake, SIA was not liable to make any sort of alternative arrangements for us, including food and accommodation.
SIA's handling of the situation was disappointing, and certainly not what one would have expected of a world-class airline. Worse, while SIA's front-line Japanese staff were busy absolving themselves of responsibility, the other airlines were busy coordinating with the airport ground staff to provide sleeping bags and blankets for stranded passengers.
Thankfully, there were extra supplies which the airport staff offered us.
SIA's inability to offer accurate advice and information persisted into the night. Even when SQ11 was well and truly cancelled, SIA's home page remained behind the curve as late as 9.30pm (Singapore time). It showed SQ11 as still on schedule.
Such inaccurate public information would have confused and misled passengers and left their loved ones worried. Getting the most up-to-date information out on time should be the least one would expect from any airline.
Raymond Wee
<!-- / message --><!-- edit note --><HR SIZE=1>Last edited by commando20 : 30-03-2011 at 09:16 PM.
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