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http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11986296
Dessert shop owner threatens customer after bad review
1 Feb, 2018 3:56pm
3 minutes to read
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A screenshot of the exchange. Photo / Facebook
news.com.au
By: Alexis Carey
Advertise with NZME.
/arc-anglerfish-syd-prod-nzme.s3.amazonaws.com/public/35KANI7BWRCMXKE3TM74EDXZJ4.jpg)
Fantasy Desserts Orchard Gateway is where the epic feud started. Photo / Facebook
While most businesses would have simply offered an apology or ignored the review altogether, store owner Sara Lim instead launched a scathing attack on the customer, sarcastically thanking her for the "fake feedback", pointing out the candies were purchased from Candylicious Singapore and were "not cheap" and stressing nothing in the store cost $12.
In response, a shocked Ho posted: "Instead of listening to your customers, this is how you treat them?" before later claiming her review had been deleted online.
Again, Lim refused to let the issue go, hitting back with a thinly-veiled threat of legal action and accusing Ho of being a fraud hellbent on ruining the business.
She wrote: " ... thanks for this very immature act. For your information, in case you don't know, we have the rights to sue you, for fake information of our company business and brand [sic]. Ruining a company's reputation that results in our losses, we can demand a sum back from you. So I suggest you stop your childish acts."
She also claimed reviews could not be deleted — although the review is mysteriously no longer visible on the store's Facebook page.
While Ho later clarified she had actually spent $10.90 and not $12 at the store, Lim demanded to know the date and time of her visit so staff could check CCTV footage to prove Ho had actually eaten there.
Related articles:
http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11986296
Dessert shop owner threatens customer after bad review
1 Feb, 2018 3:56pm
3 minutes to read
A screenshot of the exchange. Photo / Facebook
news.com.au
By: Alexis Carey
Advertise with NZME.
Fantasy Desserts Orchard Gateway is where the epic feud started. Photo / Facebook
While most businesses would have simply offered an apology or ignored the review altogether, store owner Sara Lim instead launched a scathing attack on the customer, sarcastically thanking her for the "fake feedback", pointing out the candies were purchased from Candylicious Singapore and were "not cheap" and stressing nothing in the store cost $12.
In response, a shocked Ho posted: "Instead of listening to your customers, this is how you treat them?" before later claiming her review had been deleted online.
Again, Lim refused to let the issue go, hitting back with a thinly-veiled threat of legal action and accusing Ho of being a fraud hellbent on ruining the business.
She wrote: " ... thanks for this very immature act. For your information, in case you don't know, we have the rights to sue you, for fake information of our company business and brand [sic]. Ruining a company's reputation that results in our losses, we can demand a sum back from you. So I suggest you stop your childish acts."
She also claimed reviews could not be deleted — although the review is mysteriously no longer visible on the store's Facebook page.
While Ho later clarified she had actually spent $10.90 and not $12 at the store, Lim demanded to know the date and time of her visit so staff could check CCTV footage to prove Ho had actually eaten there.
Related articles:
