Apple's stand on defect leaves a sour taste

[makapaaa]

Dec 1, 2009

Apple's stand on defect leaves a sour taste

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THE iMac by Apple is supposedly a computer on the leading edge of technology and has given much satisfaction to consumers in Singapore, but company policies on correcting manufacturing defects leave a sour taste.
A common defect in the iMac is the appearance of vertical lines on the monitor, which can be traced to a batch from a China-based factory.
The cost of replacement and labour by Apple's authorised service provider is easily more than half the cost of a new computer, with only a 90-day guarantee.
Apple knows about this defect and has so far refused to provide any recourse or discount. I hope this letter will inform Singapore consumers to 'buyer-beware' on this issue.
Perry M. Chan

 

[makapaaa]

<TABLE border=0 cellSpacing=0 width="100%"><TBODY><TR><TD class=heading>Latest comments</TD></TR><TR><TD id=messageDisplayRegion width="100%"><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=Post cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>Try HP. Although It isn't all plain sailing when there are issues. If you persist esp. when you have a valid complaint, chances are you get some satisfaction. You should insist and persist that you expect better and go all the way to the top if necessary.

A lot of companies are using China as manufacturing base and that's where the problem is!
Simple things like batteries -Duracell -made in China, although well made in appearance last only a fraction of the time of those original ones (which advertised with a drumming bunny). The China made ones are to be avoid like the plague! Don't be surprise if you find many of them leaking! I have had many leaking in my appliances, so if oyu are using Duracell constantly check both ends, esp. the -ve end!
</TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: commentator_sc at Tue Dec 01 14:50:59 SGT 2009
</TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=AlternatePost cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>http://www.koreatimes.co.kr/www/news...133_56338.html
</TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: ForgiveForget at Tue Dec 01 13:02:30 SGT 2009
</TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=Post cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>Thanks everybody for warning me in advance. I have never bought an Apple before and after today I do not think I will buy one in future.
</TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: Twocentsworth123 at Tue Dec 01 11:58:57 SGT 2009
</TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=AlternatePost cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>This reminds me of the case when Apple refused to replace the faulty irreplaceable battery in the original iPod of an American siblings and told them to get a new iPod instead. They did a anti apple video and Apple later on started to offer warranty on iPod batteries.

http://www.ipodsdirtysecret.com/message.html
</TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: currychickenbakedrice at Tue Dec 01 10:36:34 SGT 2009
</TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=Post cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>Apple: "To build something truly different, you need to work in a truly different way. Apple designers and engineers work together through every stage of product development. It’s a partnership that makes innovation possible."

The builders build what Apple designs. If the problem lies with the builder, then the issue likely should not be isolated to Apple.
</TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: currychickenbakedrice at Tue Dec 01 10:30:10 SGT 2009
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