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Tougher quality standards, bigger fines for mail hiccups IDA sets tougher quality standards, higher penalties for SingPost
Published on Jun 30, 2012
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The number of letters SingPost delivers has fallen, but the volume of parcels has increased from 2.4 million a month in 2009 to 3.7 million a month last year. The hike in penalties by the IDA was triggered by a rise in the number of complaints about lost or wrongly delivered mail. -- ST PHOTO: NG SOR LUAN
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<!-- storyAds:end -->By IRENE THAM TECHNOLOGY CORRESPONDENT
<!--start of story text-->It may be called snail mail but that does not mean the postman can take his time delivering letters - or, worse, send them to the wrong address.
From Sunday, Singapore Post faces a maximum fine of $50,000 per month if it falls short of each of the seven quality of service (QoS) standards set by the Infocomm Development Authority (IDA). While the top penalty is a big jump from the current $1,000 to $5,000, the standards - last reviewed in 2006 - have remained largely unchanged in the current review.
Mr Leong Keng Thai, IDA deputy chief executive and director-general of telecoms and post, said the substantial hike in the penalty was triggered by a rise in the number of complaints about lost or wrongly delivered mail, including letters and parcels.
<!--close .relatedLinks, if any-->Background story
High standards for postal services
Local letters
Mail delivered by next working day to addresses in CBD: 99 per cent
Mail delivered by next working day to addresses outside CBD: 98 per cent
Mail delivered by second working day: 100 per cent
Local registered letters
Mail delivered by second working day: 100 per cent
Overseas letters that arrive before 3pm at Singapore Post Centre
Mail delivered by next working day to addresses in CBD: 99 per cent
Mail delivered by next working day to addresses outside CBD: 98 per cent
Letters to an overseas address
Mail processed and connected to departing flights by next working day (depending on flight availability): 100 per cent
SOURCE: INFOCOMM DEVELOPMENT AUTHORITY
<!--close .background story, if any-->
<!--close .storyExtras-->An IDA spokesman said the number of complaints doubled to 84 last year. In the first six months of this year, it received more than 60 complaints.
Published on Jun 30, 2012
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Purchase this article for republicationBuy SPH photos<!--close .storyLeft--><!--start of story image, if any-->
The number of letters SingPost delivers has fallen, but the volume of parcels has increased from 2.4 million a month in 2009 to 3.7 million a month last year. The hike in penalties by the IDA was triggered by a rise in the number of complaints about lost or wrongly delivered mail. -- ST PHOTO: NG SOR LUAN<!--end of story image, if any--><!-- storyAds:start -->
<!-- storyAds:end -->By IRENE THAM TECHNOLOGY CORRESPONDENT
<!--start of story text-->It may be called snail mail but that does not mean the postman can take his time delivering letters - or, worse, send them to the wrong address.
From Sunday, Singapore Post faces a maximum fine of $50,000 per month if it falls short of each of the seven quality of service (QoS) standards set by the Infocomm Development Authority (IDA). While the top penalty is a big jump from the current $1,000 to $5,000, the standards - last reviewed in 2006 - have remained largely unchanged in the current review.
Mr Leong Keng Thai, IDA deputy chief executive and director-general of telecoms and post, said the substantial hike in the penalty was triggered by a rise in the number of complaints about lost or wrongly delivered mail, including letters and parcels.
<!--close .relatedLinks, if any-->Background story
High standards for postal services
Local letters
Mail delivered by next working day to addresses in CBD: 99 per cent
Mail delivered by next working day to addresses outside CBD: 98 per cent
Mail delivered by second working day: 100 per cent
Local registered letters
Mail delivered by second working day: 100 per cent
Overseas letters that arrive before 3pm at Singapore Post Centre
Mail delivered by next working day to addresses in CBD: 99 per cent
Mail delivered by next working day to addresses outside CBD: 98 per cent
Letters to an overseas address
Mail processed and connected to departing flights by next working day (depending on flight availability): 100 per cent
SOURCE: INFOCOMM DEVELOPMENT AUTHORITY
<!--close .background story, if any-->
<!--close .storyExtras-->An IDA spokesman said the number of complaints doubled to 84 last year. In the first six months of this year, it received more than 60 complaints.
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