Another Miniscule Fine for Public Service Lapse

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Tougher quality standards, bigger fines for mail hiccups IDA sets tougher quality standards, higher penalties for SingPost


Published on Jun 30, 2012

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<!--close .storyLeft--><!--start of story image, if any--> The number of letters SingPost delivers has fallen, but the volume of parcels has increased from 2.4 million a month in 2009 to 3.7 million a month last year. The hike in penalties by the IDA was triggered by a rise in the number of complaints about lost or wrongly delivered mail. -- ST PHOTO: NG SOR LUAN

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<!-- storyAds:end -->By IRENE THAM TECHNOLOGY CORRESPONDENT
<!--start of story text-->It may be called snail mail but that does not mean the postman can take his time delivering letters - or, worse, send them to the wrong address.
From Sunday, Singapore Post faces a maximum fine of $50,000 per month if it falls short of each of the seven quality of service (QoS) standards set by the Infocomm Development Authority (IDA). While the top penalty is a big jump from the current $1,000 to $5,000, the standards - last reviewed in 2006 - have remained largely unchanged in the current review.
Mr Leong Keng Thai, IDA deputy chief executive and director-general of telecoms and post, said the substantial hike in the penalty was triggered by a rise in the number of complaints about lost or wrongly delivered mail, including letters and parcels.
<!--close .relatedLinks, if any-->Background story

High standards for postal services
Local letters

Mail delivered by next working day to addresses in CBD: 99 per cent

Mail delivered by next working day to addresses outside CBD: 98 per cent

Mail delivered by second working day: 100 per cent
Local registered letters

Mail delivered by second working day: 100 per cent
Overseas letters that arrive before 3pm at Singapore Post Centre

Mail delivered by next working day to addresses in CBD: 99 per cent

Mail delivered by next working day to addresses outside CBD: 98 per cent
Letters to an overseas address

Mail processed and connected to departing flights by next working day (depending on flight availability): 100 per cent
SOURCE: INFOCOMM DEVELOPMENT AUTHORITY


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<!--close .storyExtras-->An IDA spokesman said the number of complaints doubled to 84 last year. In the first six months of this year, it received more than 60 complaints.
 
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