Every time I hear the word “accountability,” it pushes one of my biggest buttons. First, because I hate everything that goes along with not being accountable, such as blame, excuses, irresponsibility, unreliability, and untrustworthiness. However, the second, and probably worst thing about people and organizations that aren’t accountable is that without accountability, there’s no growth, no learning, and no improvement, but somehow they just don’t see it.
There’s one particular organization I frequent as a customer that is the poster child for lack of accountability. The leader doesn’t speak the language of accountability and he doesn’t require his staff to either. As a result, the organization languishes in mediocrity, the same mistakes and missteps happen over and over, and worst of all, since lives are on the line based on the work the organization does, those they’re charged to protect and care for suffer from their lack of willingness to improve.
For any person or organization to be successful, they’ve got to stop speaking the language of blame and excuses and start speaking the language of accountability, and it starts with the organization’s leadership.
http://www.amy-castro.com/accountability-and-success/
