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Another "honest mistake" by the govt

$7.5m in GST wrongly charged by govt agencies over five years to be refunded to public from March 2024​

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The agencies have taken immediate steps to stop charging GST on the fees as of Feb 14, and will start contacting affected taxpayers from March. PHOTO: ST FILE
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Tham Yuen-C
Senior Political Correspondent

FEB 14, 2024


SINGAPORE - About $1.5 million in GST has been wrongly collected by 18 government agencies each year for regulatory services, and will be refunded to those affected, the Government said on Feb 14.
The fees for the 18 regulatory services were wrongly deemed as processing fees by six agencies - the Council for Estate Agencies, Housing and Development Board, Land Transport Authority, Singapore Food Agency, Urban Redevelopment Authority, and Office of the Public Guardian, Ministry of Social and Family Development.
As a result of the misclassification, GST was collected when people and businesses paid fees for the 18 services, such as to renew their real estate agent licenses, apply to operate a food processing company, register a lasting power of attorney, or rent out an HDB flat or bedroom, among other things.
The agencies have taken immediate steps to stop charging GST on the fees as of Feb 14, and will start contacting affected taxpayers from March, the MOF said in a statement.
“MOF and the six agencies apologise for the erroneous charging of GST. All agencies have taken immediate steps to cease the charging of GST on the affected fees from today,” said Ministry of Finance Second Permanent Secretary Lai Wei Lin. “The Government will refund affected taxpayers the GST charged for the fees, and we will make the refund process as seamless as possible.”
According to Singapore’s GST system, GST should not be charged on fees for regulatory services, which are the kind of services that require a government agency to determine if a business or person is eligible to engage in various activities, based on official rules or laws.

In this case, the fees for the services were wrongly deemed by the agencies to be processing fees.

For instance, an agency had charged GST on the application fee for a license, but had not charged GST on the license itself, even though it should not have charged GST on either the application fee or the license.
GST is charged on government services such as the use of public sports facilities or the rental fees for hawker stalls.
The 18 fees in question represent less than 0.5 per cent of the total number of government fees, said MOF. Of these, HDB fees accounted for over 70 per cent of the 200,000 affected transactions each year, with the majority of the fees between $1 and $2.
To prevent such errors in future, the MOF will be making changes to the GST Act in legislation to be tabled in the coming months.
The mistake was first discovered in an internal review by the Ministry of Finance in November 2023, when the ministry looked at how GST was charged on government fees and charges.
 

Phasing out older payment cards in SimplyGo switch a ‘judgment error’, says Transport Minister​

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Transport Minister Chee Hong Tat said the authorities will learn from the SimplyGo issue and do better in future. ST PHOTO: LIM YAOHUI
Esther Loi and Lee Nian Tjoe

FEB 13, 2024

SINGAPORE - The authorities made a “judgment error” in deciding to phase out older public transport payment cards for adults, and underestimated how commuters wanted to continue seeing fare information and card balances, said Transport Minister Chee Hong Tat.
“I apologise to our commuters for what happened,” said Mr Chee in an interview with reporters on Jan 26. “We will learn from this and we will do better in future.”
The Land Transport Authority (LTA) had announced on Jan 9 that it would retire the older card-based ticketing system – which ez-link and Nets FlashPay cards run on – by June 1. These cards were to be replaced by SimplyGo, an account-based system that processes fare payments at the back end, unlike the older system of storing transaction data on cards.
But the announcement was met with an outcry from passengers, who expressed frustration about their inability to see fare deductions and card balances when tapping out. Some who tried upgrading their ez-link cards on Jan 10 also faced delays due to a surge in transaction volume.
On Jan 22, Mr Chee said the Government will spend an additional $40 million to extend the lifespan of the card-based ticketing system and allow passengers to continue using the older payment cards.
Speaking to the media on Jan 26, he acknowledged that the LTA had underestimated the strong preference of some commuters who wanted to continue viewing fare deductions and card balances at fare gates and card readers.
“We understand your feedback and concerns. We respect your preferences. We want to give you this option to continue to be able to choose which system best meets your needs,” he added.

Mr Chee said LTA had consulted more than 1,000 commuters from 2020 to 2023 about SimplyGo.
LTA decided to retain the concession card system after receiving feedback from seniors, and placed machines at bus interchanges and MRT stations to make it easier for commuters to check their fare transactions and card balances without using the SimplyGo app, he noted.
“If we had consulted more widely, and gathered views from a wider group of commuters before we made the decision... we would have come across the stronger reactions and preferences that some commuters had expressed,” he said.

Asked if there is an optimal number of people to consult for such policies, Mr Chee said his ministry is reviewing this.
There is no fixed number to get a representative range of views, he said, adding that in hindsight, it would have been useful for the Government to hear a wider range of views and concerns on certain issues such as SimplyGo, which affects many people.
The additional $40 million will allow the card-based ticketing system to run till at least 2030.

LTA had previously said that fare deductions and card balances are not displayed at fare gates for payment cards under SimplyGo, as it takes a few seconds to retrieve the information from SimplyGo’s back-end system. This will slow the entry and exit of passengers and result in longer queues.
Mr Chee said he has tasked LTA to study how to improve SimplyGo’s features and the user experience.
Noting that there is no technical solution at the moment for the fare display issue, he said LTA will work with other government agencies and industry partners on this.
Commuters whom The Straits Times spoke to acknowledged Mr Chee’s apology, but hoped the Government would learn from this incident and improve how it handles similar situations in future.
Ms Serena Ng, 52, said the authorities “should do a better job before rolling anything out”.
The personal assistant added that the authorities should have carried out more user testing and got a greater understanding of the needs of commuters in different age groups before deciding on the transition.
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Citing better communication as an area for improvement, Ms Ng said her own card upgrade process was not user-friendly, and her elderly parents were confused about whether concession cards could still be used under the new system.
Facilities management executive Nor Isran Kamsani, 43, who uses the old ez-link card for commuting, hopes that the authorities will not go back on their word to keep the old card-based system in operation, and that they continue to maintain it properly till 2030.
Communications manager Amanda Poh, 32, wants to see the Government follow through on its promise to review how it engages the public to get feedback.
“I don’t know the last time the Government apologised and reacted so quickly,” she said.


Timeline: From ez-link to SimplyGo saga​

April 2002: Launch of original ez-link card​

Established by LTA, this rechargeable contactless card can be used across the public transport network.

September 2009: Switch to the Cepas ez-link card​

The new ez-link card can also be used for motoring and retail purposes, such as at carparks.

March 2017: Trial for contactless Mastercard bank cards​

More than 100,000 commuters pay via their Mastercard bank cards for an average of 60,000 daily journeys.

April 2019: Official launch of SimplyGo​

SimplyGo is introduced as an alternative payment method for public transport rides.

Jan 9, 2024: Replacement of old ticketing system with SimplyGo by June 1, 2024​

LTA announces that it would retire the old card-based ticketing system, requiring adult commuters to upgrade their older ez-link and Nets FlashPay cards to SimplyGo-compatible ones.

Jan 10: Inability of back-end systems to handle large volume of transactions​

Many commuters have trouble accessing the SimplyGo mobile app and upgrading their older cards at physical ticketing machines or ticket offices.

Jan 12: Outpouring of complaints on the inability to display fares​

Commuters raise concerns about not being able to see their SimplyGo card balances and fare deductions. While it is “technically possible” to do so, it would take a few seconds and slow down commuter flow, says LTA.

Jan 19: Postponement of free exchange of Nets FlashPay cards for SimplyGo-compatible ones​

Hours before the scheduled exchange is due to start on Jan 19, payment firm Nets says on Facebook that the card exchange service would be temporarily unavailable until further notice.

Jan 22: Shelving of plans to retire the old public transport payment system​

Following public dissent over the transition, LTA says that it will extend the use of the old card-based ticketing system.

Jan 26: Transport Minister Chee Hong Tat apologises for SimplyGo saga​

Calling this incident a “judgment error”, Mr Chee says that LTA should have consulted more commuters on their opinions about the transition.
 

87,000 lasting powers of attorney to be retroactively validated after omission of statement found​

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The omission of the statement in electronic LPAs was discovered in October 2023. ST PHOTO: DESMOND WEE
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Syarafana Shafeeq

MAR 06, 2024

SINGAPORE - About 87,000 lasting power of attorney (LPA) documents will be retroactively validated after an omission of a required statement was found.
According to the Mental Capacity Act, LPAs are required to clearly state on the face of the document that it is intended to be a deed by the donor. An LPA is a legal document that allows one to appoint a trusted person to make decisions and act on their behalf if they lose their mental capacity. Those who make LPAs are known as donors, while the people they appoint are called donees.
About 87,000 LPAs certified electronically between Nov 14, 2022, and Jan 4, 2024, did not clearly state that it is a deed, and thus are not in compliance with the Mental Capacity Act, said the Ministry of Social and Family Development (MSF) on March 6.
The ministry apologised in a statement for the omission by the Office of the Public Guardian, one of its divisions. There were about 5,400 hard copy LPAs that were certified during this time period that were not affected.
Amendments to the Act were introduced in Parliament on March 6 by Senior Parliamentary Secretary for Social and Family Development Eric Chua, to retroactively validate the affected LPAs. MSF said it will do this as soon as possible to remove any uncertainty about their validity.
Those affected do not need to remake their LPAs, and no action is required by members of the public, it added.
In response to queries from The Straits Times, MSF said the decisions that were made by donees during the affected time period are legally valid despite the omission of the sentence. This is because the Mental Capacity Act affords legal protection to donees and third parties who rely on the registered LPA when they are unaware of the defects that may render the form invalid, it added.

The omission of the statement in electronic LPAs was discovered in October 2023. Electronic LPAs were made available on Nov 14, 2022, when the Office of Public Guardian Online system was launched.
The affected LPAs explained the significance and effect of an LPA, but did not directly state that it is a deed.
An assessment of the implications and required rectifications was completed in December 2023. MSF said that it then took immediate corrective action to include the required statement for electronic LPAs certified from Jan 5, 2024, onwards.
 

Casinos collected $4.4m more in entry levies from April to May due to lapse: MHA​

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The levies for Singapore citizens and permanent residents to enter casinos here were raised in April 2019 to $150 daily or $3,000 annually. PHOTO: ST FILE
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Christine Tan

Aug 07, 2024

SINGAPORE – Due to a law that was not renewed, Singapore’s two casinos collected about $4.4 million more than was legally allowed between April 4 and May 7, 2024.
To enter casinos here, Singapore citizens and permanent residents previously needed to pay a daily entry levy of $100 or an annual entry levy of $2,000.
The levies were raised to $150 and $3,000, respectively, on April 4, 2019, after the Casino Control (Variation of Entry Levies) Order 2019 came into effect.
But the Order was valid for only five years, until April 3, 2024.
As the Ministry of Home Affairs (MHA) overlooked its expiry date, the casinos collected higher entry levies than were permitted by law between April 4 and May 7.
On Aug 6, MHA revealed the oversight in a press release regarding the Casino Control (Amendment) Bill, which was introduced in Parliament that day.
The ministry said it had always intended to maintain the higher entry levies beyond the five-year period, noting that the levies serve as a social safeguard to deter casual and impulse gambling.

But it said it had overlooked the expiry of the 2019 Order, causing the entry levies to revert to the lower rates on April 4.
In response to The Straits Times’ queries, MHA said it discovered the lapse after an e-mail query from a member of the public in April.
The ministry said it will continue to conduct regular reviews of laws under its purview to ensure they remain up to date.

“In addition, we will also review our internal tracking process to minimise such incidents from occurring in the future,” it said.
MHA introduced a new Order on May 8 to restore the daily and annual levies to the higher rates.
The Casino Control (Amendment) Bill also proposes to state the higher levies in the main law governing casino operations here – the Casino Control Act.
Another intent of the Bill is to validate the higher entry levies collected during the one-month lapse, meaning the money will be deemed as validly collected.
No legal proceedings may be instituted on or after Aug 6, 2024, regarding the sums collected during the one-month period, stated the amendment.
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No cases of casinos in Singapore directly complicit in money laundering: Report
In response to ST’s queries on what will happen to the extra levies collected, MHA said all entry levies collected by a casino operator are paid to the Tote Board.
According to the Casino Control Act, the entry levies must be used for public, social or charitable purposes in Singapore.
MHA said it does not intend to refund any part of the entry levies collected during the lapse, as it was always its intention to continue with the higher entry levies until there was a need to further adjust the rates.
Separately, the ministry said the number of Singapore citizens and permanent residents who visited the casinos in 2023 constituted only around 3 per cent of the Singapore adult population.
Overall, the probable problem and pathological gambling rates among Singapore residents have been low and stable at about 1 per cent, said MHA.
It added: “There are no plans to increase the entry levy for now. We will continue to monitor the effectiveness of our social safeguards, and make changes when necessary.”
Singapore Management University law don and former Nominated MP Eugene Tan said such lapses are rare.
He said it was necessary to validate the extra levies collected, because without the validation, the casinos would have to return the extra levies to each casino patron.
Laws which apply retroactively can be enacted as long as they do not compromise anybody’s rights, said the law expert.
Said Associate Professor Tan: “I think it would be quite difficult for a casino patron to say that his rights have been unjustly compromised during the period (when higher entry levies were collected).
“It was a procedural lapse, not a case of the authorities blatantly acting without authorisation. The clear legislative and policy intent since 2019 was for higher entry levies to apply.”
 

Allianz-Income deal off in its current form, but Govt open to new arrangement: Edwin Tong​

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Allianz on July 17 made an offer to buy a controlling stake of at least 51 per cent in Income, in a deal that was valued at $2.2 billion. ST PHOTO: SHINTARO TAY
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Angela Tan
Senior Business Correspondent

Oct 15, 2024

SINGAPORE – The much-debated deal between German insurer Allianz and Income Insurance has been called off by the Singapore Government on concerns over the deal structure and the ability of the local insurer to continue its social mission.
The scrapping of the deal was announced in Parliament on Oct 14 by Mr Edwin Tong, who is Minister for Culture, Community and Youth and Second Minister for Law.
“The Government has assessed the proposed transaction and has decided that it would not be in the public interest for the transaction, in its current form, to proceed,” he said.
The Insurance Act will be amended on an urgent basis to allow the approval of the deal to be withheld. This will pave the way for the Monetary Authority of Singapore (MAS) to consider the views of the Ministry of Culture, Community and Youth (MCCY) in future applications related to insurers that are cooperatives or are linked to cooperatives.
Mr Tong said the Government does not have concerns over Allianz’s standing or suitability to acquire a majority stake in Income.
The concerns lie in the terms and structure of this specific transaction, particularly in the context of Income’s corporatisation exercise.
Mr Tong added that the Government is open to future new proposals, if the concerns are addressed.

The latest move comes three months after Allianz on July 17 made an offer to buy a controlling stake of at least 51 per cent in Income, in a deal that was valued at $2.2 billion.
The issue was then debated at a Parliament sitting on Aug 6.
After the sitting, MAS provided MCCY with new information submitted by Allianz, Income and Income’s parent NTUC Enterprise about optimising the capital of Income after the deal is completed.

The plan was for Income to run its insurance business more efficiently, without the need to hold as much capital as it currently does. Allianz thus projected that Income could return some $1.85 billion in cash to its shareholders within the first three years after completion of the transaction.
Mr Tong said MCCY had not seen this information earlier. These projections were submitted to MAS around the time the proposed transaction was announced in mid-July.
Mr Tong said MAS had reviewed the information based on “prudential grounds”, focusing on whether Allianz was a fit and proper institution, its financial strength and track record, so that the interests of Income’s policyholders would be safeguarded.
“Based on the plans submitted, MAS did not have reason for concern as Income was projected to continue to meet regulatory capital requirements with a healthy margin even with the capital reduction,” Mr Tong said.

However, after the August sitting, MAS saw that Income’s planned capital optimisation could be relevant to MCCY’s views on the proposed deal and shared the information with the ministry.
“It was at this point, after MCCY reviewed the information on the proposed transaction, that we became concerned,” Mr Tong said.
“We decided that there was sufficient basis for the Government to intervene in the proposed transaction, to protect the public interest, notwithstanding that the financial prudential requirements had been satisfied,” he said.
MCCY is not confident that the proposed transaction would not affect the ability of the co-op movement as a whole, or of Income itself, to carry out its social mission, the minister said.
When Income embarked on a corporatisation exercise in 2022 to change its legal form from a cooperative to a company, it told MCCY that it was aiming to build up capital resources and enhance its financial strength.
Income also sought and obtained an exemption to allow it to carry over a surplus of $2 billion to the new corporate entity.
If not for the exemption, the $2 billion sum would have gone to the Co-operative Societies Liquidation Account to benefit the co-op movement in Singapore as a whole. This is a requirement under the legal framework for the winding up of a cooperative.

The proposed capital reduction runs counter to the premise on which the exemption was given, Mr Tong pointed out.
“MCCY has not seen any arrangement within the present transaction to account for the estimated $2 billion surplus that was carried over to the new corporate entity... There is no clarity on how this sum will be directed towards advancing Income’s social mission,” he said.
Second, MCCY is not convinced that Income can continue fulfilling its social mission after the deal.
There are no clear binding provisions or structural protections in the deal to ensure Income’s social mission will be discharged, said Mr Tong.
It is also not clear what Income might do after the capital reduction, be it adjusting or trimming its insurance portfolio, and what impact this could have on policyholders.
The above two factors, when taken together with the fact that Income’s parent company NTUC Enterprise will be a minority shareholder after the deal, cumulatively posed a risk that MCCY deemed “not to be acceptable”.
In response to several MPs’ concerns about how the Government plans to exercise its oversight going forward, as well as the mechanisms to protect Income’s social mission and capital surpluses, Mr Tong said MCCY may consider future legislative amendments to give the Government stronger levers over co-ops that may wish to be corporatised.
In response to Workers’ Party MP Jamus Lim’s (Sengkang GRC) concerns over the regulator’s reputation, Second Minister for Finance Chee Hong Tat said MAS takes its reputation very seriously, which is “why we want to handle this in an open and transparent manner”.
Mr Chee, who tabled an amendment to the Insurance Act after Mr Tong’s statement, explained that current legal provisions do not provide explicitly for the minister in charge of MAS, or MAS itself, to assess an application on non-prudential considerations.
In a Facebook post, Prime Minister Lawrence Wong said the Government supports having a strong partner for Income to strengthen its capital base and market position.
“We have no concerns over Allianz’s standing or suitability to acquire a majority stake in Income. Allianz is a major global insurance company and asset manager that can bring financial strength and expertise to Income.
“Our concerns are over the structure and terms of this specific transaction, particularly in the context of assurances which Income had given to MCCY when the former was corporatised in 2022. Though this transaction will not proceed, we remain open to a new deal that Income may pursue with Allianz or other partners, so long as our concerns are fully addressed.”


Former Income chief executive Tan Suee Chieh told The Straits Times that he had not expected the deal to be halted, and welcomed the decision to change the law to reject the proposal in its current state.
Professor Lawrence Loh, director of NUS Business School’s Centre for Governance and Sustainability, said: “I am very encouraged that the Government has the courage to reverse anything they see is not right.”
He added: “The merits of the deal are there, given what we knew since July, but with the new information on the capital reduction, that is contrary to the original intent and spirit of the acquisition. It is unacceptable, given that when Income was corporatised, it was exempted from returning the $2 billion surplus, which in my mind is public money.”
The second reading and third reading of the Bill will take place on Oct 16.
 
The PAP MPs in NTUC's Central Committee: Ng Chee Meng, Heng Chee How, Desmond Tan,
The PAP MPs, former PAP MPs and ministers on the board of directors of NTUC Enterprise: Lim boon Heng, Lim Swee Say, Ng Chee Meng
are all sleeping!

NTUC central committee not aware of capital reduction plan in Allianz-Income deal: Desmond Tan​

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NTUC Enterprise went into the deal to strengthen Income in the longer run as it recognised the challenges that Income had been facing. ST PHOTO: AZMI ATHNI
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Goh Yan Han
Political Correspondent

Oct 17, 2024

SINGAPORE – The labour movement’s central committee did not know of the plan to return $1.85 billion to shareholders under the Allianz-Income deal before it was mentioned in Parliament on Oct 14, said NTUC deputy secretary-general Desmond Tan.
Speaking in Parliament on Oct 16, Mr Tan said the central committee had been briefed by Income Insurance and its parent company, NTUC Enterprise, on the strategic imperatives of the deal, but the capital reduction plan was not highlighted to it.
As Income is a non-listed public company, it would have to comply with the legal responsibility of non-disclosure of commercially sensitive information on Allianz’s plans post-acquisition, he said.
Mr Tan made the point in response to questions from Non-Constituency MP Leong Mun Wai and Nominated MP Raj Joshua Thomas during the debate on the Insurance (Amendment) Bill, adding that Income is subject to the Singapore Code on Take-overs and Mergers.
The capital reduction plan is a key factor in the surprising turn of events that saw the Government block the hotly debated $2.2 billion deal between Income and German insurer Allianz that was first made public in July.
Allianz had made an offer to buy a controlling stake of at least 51 per cent in Income.
On Oct 14 in Parliament, Minister for Culture, Community and Youth Edwin Tong said in a ministerial statement that the Government had decided it would not be in the public interest for the transaction to proceed in its current form.

While the Government does not have concerns over Allianz’s standing or suitability to acquire a majority stake in Income, the concerns lie in the terms and structure of this specific transaction, particularly in the context of Income’s corporatisation exercise, he said.
Mr Tong added that before the deal was raised in Parliament in August, his ministry had not seen the plan for Income to return some $1.85 billion in cash to its shareholders within the first three years after completion of the transaction.
During the debate on the Insurance (Amendment) Bill on Oct 16, Mr Tan explained why NTUC had supported the proposed deal.

When NTUC was briefed on the proposal, it was difficult for the unions to learn that Income was planning to sell a majority stake to Allianz, given the company’s history as the labour movement’s first social enterprise, said Mr Tan, who is Senior Minister of State in the Prime Minister’s Office.
But NTUC Enterprise went into the deal to strengthen Income in the longer run as it recognised the challenges that Income had been facing amid a more competitive and tightly regulated insurance landscape, he noted.
“The NTUC central committee agreed with the strategic intent and approached it in good faith,” he said.
He also clarified that NTUC, as a major shareholder of NTUC Enterprise, does not get involved in the day-to-day running of operations.

It delegates to the board of NTUC Enterprise the responsibility of making decisions pertaining to all businesses.
Mr Tan also noted that Second Minister for Finance Chee Hong Tat had acknowledged that NTUC had acted in good faith and in the interest of workers and members.
“If you look at it, the Government and NTUC share the same strategic intent and broader objectives for Income and the co-op movement,” said Mr Tan.
“But as far as the specifics of this transaction are concerned, there is now perhaps a difference in view,” he added, referring to the concerns Mr Tong had raised about the deal.
He added that NTUC has reviewed the matter and accepts the Government’s considerations and decisions on the proposed transaction.
“We note that the Government remains open to any arrangement that Income may wish to pursue, whether with Allianz or any other partners, so long as the concerns highlighted are fully addressed.”
Mr Tan added that Income has committed to study carefully the implications of the ministerial statement by Mr Tong and the amendments of the Insurance Act, and will work closely with the relevant stakeholders to decide on the next course of action.
“The labour movement – which includes NTUC Enterprise and NTUC – is united in (its) purpose and we will continue to do right by our people, and what is necessary for the longer-term interest to serve workers and the people of Singapore,” he said.
In a Facebook post on the evening of Oct 16, labour chief Ng Chee Meng said the decision to halt the Allianz-Income deal and its implications were of key concern to the labour movement and union leaders who had supported the deal.
He added that Deputy Prime Minister Gan Kim Yong, Mr Tong and Mr Chee held an “honest and productive engagement” with NTUC and union leaders to clarify issues after the Parliament sitting.
“NTUC respects and accepts the Government’s decision that the transaction cannot proceed in its current form,” he said.
 
The PAP MPs in NTUC's Central Committee: Ng Chee Meng, Heng Chee How, Desmond Tan,
The PAP MPs, former PAP MPs and ministers on the board of directors of NTUC Enterprise: Lim boon Heng, Lim Swee Say, Ng Chee Meng
are all sleeping!

NTUC central committee not aware of capital reduction plan in Allianz-Income deal: Desmond Tan​

Azmi-pixgeneric-2.JPG


NTUC Enterprise went into the deal to strengthen Income in the longer run as it recognised the challenges that Income had been facing. ST PHOTO: AZMI ATHNI
goh_yan_han.png


Goh Yan Han
Political Correspondent

Oct 17, 2024

SINGAPORE – The labour movement’s central committee did not know of the plan to return $1.85 billion to shareholders under the Allianz-Income deal before it was mentioned in Parliament on Oct 14, said NTUC deputy secretary-general Desmond Tan.
Speaking in Parliament on Oct 16, Mr Tan said the central committee had been briefed by Income Insurance and its parent company, NTUC Enterprise, on the strategic imperatives of the deal, but the capital reduction plan was not highlighted to it.
As Income is a non-listed public company, it would have to comply with the legal responsibility of non-disclosure of commercially sensitive information on Allianz’s plans post-acquisition, he said.
Mr Tan made the point in response to questions from Non-Constituency MP Leong Mun Wai and Nominated MP Raj Joshua Thomas during the debate on the Insurance (Amendment) Bill, adding that Income is subject to the Singapore Code on Take-overs and Mergers.
The capital reduction plan is a key factor in the surprising turn of events that saw the Government block the hotly debated $2.2 billion deal between Income and German insurer Allianz that was first made public in July.
Allianz had made an offer to buy a controlling stake of at least 51 per cent in Income.
On Oct 14 in Parliament, Minister for Culture, Community and Youth Edwin Tong said in a ministerial statement that the Government had decided it would not be in the public interest for the transaction to proceed in its current form.

While the Government does not have concerns over Allianz’s standing or suitability to acquire a majority stake in Income, the concerns lie in the terms and structure of this specific transaction, particularly in the context of Income’s corporatisation exercise, he said.
Mr Tong added that before the deal was raised in Parliament in August, his ministry had not seen the plan for Income to return some $1.85 billion in cash to its shareholders within the first three years after completion of the transaction.
During the debate on the Insurance (Amendment) Bill on Oct 16, Mr Tan explained why NTUC had supported the proposed deal.

When NTUC was briefed on the proposal, it was difficult for the unions to learn that Income was planning to sell a majority stake to Allianz, given the company’s history as the labour movement’s first social enterprise, said Mr Tan, who is Senior Minister of State in the Prime Minister’s Office.
But NTUC Enterprise went into the deal to strengthen Income in the longer run as it recognised the challenges that Income had been facing amid a more competitive and tightly regulated insurance landscape, he noted.
“The NTUC central committee agreed with the strategic intent and approached it in good faith,” he said.
He also clarified that NTUC, as a major shareholder of NTUC Enterprise, does not get involved in the day-to-day running of operations.

It delegates to the board of NTUC Enterprise the responsibility of making decisions pertaining to all businesses.
Mr Tan also noted that Second Minister for Finance Chee Hong Tat had acknowledged that NTUC had acted in good faith and in the interest of workers and members.
“If you look at it, the Government and NTUC share the same strategic intent and broader objectives for Income and the co-op movement,” said Mr Tan.
“But as far as the specifics of this transaction are concerned, there is now perhaps a difference in view,” he added, referring to the concerns Mr Tong had raised about the deal.
He added that NTUC has reviewed the matter and accepts the Government’s considerations and decisions on the proposed transaction.
“We note that the Government remains open to any arrangement that Income may wish to pursue, whether with Allianz or any other partners, so long as the concerns highlighted are fully addressed.”
Mr Tan added that Income has committed to study carefully the implications of the ministerial statement by Mr Tong and the amendments of the Insurance Act, and will work closely with the relevant stakeholders to decide on the next course of action.
“The labour movement – which includes NTUC Enterprise and NTUC – is united in (its) purpose and we will continue to do right by our people, and what is necessary for the longer-term interest to serve workers and the people of Singapore,” he said.
In a Facebook post on the evening of Oct 16, labour chief Ng Chee Meng said the decision to halt the Allianz-Income deal and its implications were of key concern to the labour movement and union leaders who had supported the deal.
He added that Deputy Prime Minister Gan Kim Yong, Mr Tong and Mr Chee held an “honest and productive engagement” with NTUC and union leaders to clarify issues after the Parliament sitting.
“NTUC respects and accepts the Government’s decision that the transaction cannot proceed in its current form,” he said.
The issue is whether these central committee members own any shares in NTUC Income?
 

Forum: Need to be more rigorous when examining future proposals after failed Allianz-Income deal​


Oct 18, 2024

Some Singaporeans are understandably relieved at the timely intervention by the Government to block the contentious $2.2-billion deal between NTUC Income and German insurer Allianz on concerns over the deal structure and the ability of the local insurer to continue its social mission (Parliament passes Bill enabling Govt to block Allianz-Income deal; and NTUC central committee not aware of capital reduction plan in Allianz-Income deal: Desmond Tan, both Oct 16).
It is puzzling that the NTUC central committee was briefed on the strategic synergies of the deal for Allianz to buy a controlling stake in Income, but not on the capital reduction plan to return $1.85 billion to shareholders.
As Minister for Culture, Community and Youth Edwin Tong said, Singapore continues to be open to future new proposals if the terms and structure of the proposed deal are robust, protect the public interest, and do not compromise the ability of Income to carry out its social mission.
Hopefully, the takeaways from this failed deal will provide food for thought for a more holistic, rigorous and thoughtful methodology with which to screen investments and assess future proposals.

Woon Wee Min
 

Questions to be answered in the Allianz-Income saga​

pixntuc.63ee9866.Attachment.104844.jpg

The deal between Allianz and Income Insurance was called off by the Singapore Government. ST PHOTO: ARIFFIN JAMAR
Angela Tan and Kang Wan Chern

Oct 18, 2024

SINGAPORE - A plan for German insurer Allianz to buy a majority stake in Singapore’s Income Insurance went awry when a key piece of information belatedly came to light.
Allianz’s plan to return $1.85 billion in cash to shareholders within three years after the transaction in a capital reduction exercise proved to be a sticking point, prompting the Government to urgently pass new laws on Oct 16 to halt the deal.
Had the planned deal gone through, Allianz would have taken a stake of least 51 per cent in Income. NTUC Enterprise would have seen its stake in Income shaved from 72.8 per cent to between 21.8 per cent and 49 per cent, depending on how minority shareholders tender their shares.
The changes to the Insurance Act allow the minister in charge of the Monetary Authority of Singapore to withhold approval in cases that involve an insurer that is a cooperative or is linked to one.
Income used to be a cooperative before it changed its legal structure to a company in 2022, and parent NTUC Enterprise is a cooperative.
NTUC Enterprise, in turn, is set up by the National Trades Union Congress (NTUC), the Singapore Labour Foundation and their affiliated unions.
In a four-hour debate on Oct 16, MPs from both the ruling and opposition parties – as well as Nominated MPs – raised several points related to Income and NTUC entities.

Industry experts who spoke to The Straits Times also questioned the role of those involved in the deal.
ST examines the issues and some of the questions that remain unanswered.

Communication about the capital reduction plan​

NTUC deputy secretary-general Desmond Tan said on Oct 16 that the labour movement’s central committee did not know of the insurers’ plan to return $1.85 billion to shareholders before it was made known in Parliament on Oct 14.

He was responding to questions posed by backbenchers including Progress Singapore Party’s Non-Constituency MP Leong Mun Wai and Nominated MP Raj Joshua Thomas.
Mr Leong had asked about when NTUC’s leaders were briefed on the offer. “If the NTUC central committee did not know the full details, then why did NE (NTUC Enterprise) and Income not brief them on the full details of the transaction?”
Mr Thomas pointed out that NTUC’s secretary-general Ng Chee Meng and president K. Thanaletchimi had issued a statement on Aug 5 that Income can continue to fulfil its social mission only if it has access to additional resources and the ability to scale.
“Did Income brief the NTUC leadership of the proposed initiative to reduce share capital?” he asked.
Mr Tan said that NTUC is a major shareholder of NTUC Enterprise and does not get involved in day-to-day operations, with business decisions delegated to the board of NTUC Enterprise.
In a nod to the questions that MPs posed to NTUC, Income and NTUC Enterprise during the debate, he said: “I will take these comments and questions back... to the relevant entities, so they can find a suitable occasion to address them.”

Singapore Management University’s Associate Professor Eugene Tan told ST that “it boggles the mind that NTUC’s central committee did not know of the capital reduction”.
He noted that NTUC’s Mr Ng also sits on NTUC Enterprise’s board.
“Serious questions must be asked on why this vital part of the proposed deal was not prominently surfaced by NTUC Enterprise to Income’s board and shareholders, as well as the authorities,” Prof Tan said.
Professor Lawrence Loh, director of NUS Business School’s Centre for Governance and Sustainability, added that the Government could also consider improving its regulatory coordination.

Accountability and leadership​

Questions were also raised about how those involved in the decision-making process might be held accountable for how the proposed deal did not match up to earlier assurances made by Income.
During Income’s corporatisation in 2022, it had obtained an exemption from the Ministry of Culture, Community and Youth (MCCY), which oversees the governance of co-ops, to carry over a surplus of $2 billion to the new entity.
Then, Income also told MCCY that it was aiming to build up capital resources and enhance its financial strength.
Mr Thomas asked in Parliament if the Government would be taking steps to ascertain how Income could “negotiate, agree and attempt” to execute a deal with Allianz that was the “opposite” of Income’s representations to MCCY.
He noted that the chairman and chief executive of Income at the time of corporatisation and announcement of the proposed deal with Allianz were the same people.
“How involved were they and the senior management of Income in, on the one hand, making representations to MCCY, and, on the other, arranging the deal with Allianz? Did they not see the contradictions?” Mr Thomas said.
Mr Leong also outlined concerns in Parliament over what NTUC leaders had represented to the public about the deal, when there appeared to be a lack of safeguards on the ability of Income to carry out its social mission.
“The leaders of NTUC, NE and Income owe the public a more substantial explanation on this,” he said.
Prof Tan said that a thorough explanation of how things went wrong is warranted. “Otherwise, the next proposed merger or acquisition is going to have stakeholders be wary from the get-go.”
He also raised doubts about Income’s financial adviser Morgan Stanley. “Did they not see the capital reduction as raising serious questions about Income’s corporatisation and its social mission?”
Income’s chairman Ronald Ong is also chairman of Morgan Stanley’s South-east Asia business. Income said in July that he had recused himself from the decision when Morgan Stanley was appointed as the financial adviser for the deal.
NMP Neil Parekh said during the Oct 16 debate that he failed to understand how Income does not have larger market share and greater pricing power, and said the company needed “strengthening”.
To this end, he suggested that “a new Singaporean-controlled board of directors with real talent, real experience and a real vision” could be put in place.
They could then be tasked with developing a “coherent five-to-seven-year plan to make Income Insurance a world-class company operating profitably not only in Singapore but also in other countries in Asia ex-Japan”, he said.

What next for Income and its shareholders​

MPs also called for explanations of how Income will continue to operate profitably and fulfil its social mission going forward.
Workers’ Party MP He Ting Ru (Sengkang GRC) asked the Government to articulate what it sees as Income’s social mission now, and in the future, given the evolving and competitive insurance landscape.
She asked the Government to redefine Income’s social mission as a life or health insurer to avoid the risk of it focusing only on delivering its present obligations, such as participating in national-level insurance programmes and providing low-cost schemes to union members.
“If we leave the question of what is ‘social mission’ unanswered, it risks presenting these specific matters as central, while missing the wider picture of how Income is fundamentally able to fulfil its social mission as an insurer,” she said.
Mr Thomas said the question of how Income can leverage its corporate structure to meet social objectives may need to be looked at, adding: “I think that Income has a lot of explaining to do.”
Prof Tan noted that had the capital reduction gone ahead, NTUC Enterprise would have a significant cash infusion of about $1 billion that it otherwise would have no access to, and which it could then deploy elsewhere.
“The losers, however, would be Income and Singaporeans because of the real risk that Income would erase or lose its social DNA. As a minority shareholder, NTUC Enterprise could struggle to keep Income’s social mission alive,” he said.
For now, it seems that “elements within NTUC have lost sight of the purpose of its existence. There seems to be a quest for profits that is at odds with NTUC’s purpose”, Prof Tan added.

Sequence of key events​

July 17: German insurer Allianz offers to buy a stake of at least 51 per cent in Income Insurance in a $2.2 billion cash deal.
Mid-July: Allianz, Income and its parent NTUC Enterprise submit plans to the Monetary Authority of Singapore (MAS) around the time the offer was made. It includes details about Income returning $1.85 billion in cash to shareholders within the first three years after the deal wraps up. This was not publicly disclosed.
July 25: NTUC Enterprise chairman Lim Boon Heng says that Income will continue to provide affordable insurance after the deal. The statement comes after some former executives and members of the public raised concerns about the insurer’s social mission.
July 27: Income issues a statement that its chairman Ronald Ong had recused himself when Morgan Stanley was appointed as the financial adviser for the deal, after questions were raised about it.
July 30: Mr Lim, Income chief executive Andrew Yeo and Income board’s lead independent director Joy Tan further clarify concerns over the deal in an interview with ST and in a separate joint statement.
Aug 4: NTUC Enterprise and Income rebuts an open letter by former NTUC Income chief executive Tan Suee Chieh, in which he objected to the Allianz offer.
MCCY Minister Edwin Tong writes in a Facebook post that co-ops as social enterprises must be financially sustainable in order to better serve their members in a fast changing economic environment.
Aug 5: NTUC’s secretary-general Ng Chee Meng and president K Thanaletchimi say in a joint statement that the central committee was briefed on the deal, and outlined why Income needed to become more competitive.
Aug 6: The deal is debated in Parliament. The Ministry of Culture, Community and Youth (MCCY) is unaware of the post-transaction details at this time.
After Aug 6: MCCY continues to do due diligence and enquire further into proposed deal. MAS provides MCCY with further details, including Income’s capital optimisation plan as the regulator felt it could be relevant to the ministry’s views on the deal. MCCY had not seen this information earlier.
Oct 14: MCCY minister Edwin Tong tells Parliament that the Government will halt the deal in its current form on concerns over its structure and ability of Income to continue serving its social mission. A Bill to amend the Insurance Act is tabled on an urgent basis.
In a late statement, Allianz says it will consider revising the deal structure. Income and NTUC Enterprise say they will work closely with stakeholders on the next course of action.
Oct 16: NTUC Deputy Secretary-General Desmond Tan tells Parliament that NTUC’s central committee was unaware of the capital extraction plan and learnt of it on Oct 14. MPs debate the issue for nearly four hours, and vote to pass the Bill.
 

Misunderstanding of internal govt circular led to unmasking of NRIC numbers on Bizfile: Acra​

Acra rolled out its new Bizfile portal on Dec 9. It allowed the public to access full NRIC numbers via a search for free, sparking concerns about data privacy.

Acra rolled out its new Bizfile portal on Dec 9. It allowed the public to access full NRIC numbers via a search for free, sparking concerns about data privacy.PHOTO: ACRA
Lee Li Ying

Lee Li Ying
Dec 19, 2024

SINGAPORE – A misunderstanding of an internal government circular and lack of coordination between government staff had led to the disclosure of full NRIC numbers on a new business portal, said the chief executive of Accounting and Corporate Regulatory Authority (Acra).

The Ministry of Digital Development and Information (MDDI) had in July issued a circular to government agencies telling them to stop using masked NRIC numbers in new business processes and services as part of a broader policy shift to gradually move away from using NRIC numbers as a method of authentication.

In a press conference on Dec 19, Acra chief executive Chia-Tern Huey Min said staff from her agency had “interpreted the requirements to cease the use of masked NRIC numbers as needing to unmask the numbers in our new Bizfile portal”.


“Acra sought to clarify with MDDI what were the scope and implementation timeline of this new requirement. But communications between the two agencies were not sufficiently clear, leading to Acra’s mistaken thinking,” said Mrs Chia-Tern.

Acra rolled out its new Bizfile portal on Dec 9. It allowed the public to access full NRIC numbers via a search for free, sparking concerns about data privacy.


Mrs Chia-Tern apologised for the lapse, which she said had caused anxiety and confusion among the public.

“As the owner of the Bizfile portal, Acra should have been more mindful that many Singaporeans have long treated their NRIC numbers as private and confidential information, and would not want to have their full NRIC numbers searchable on the new portal,” she said.

“We should also have taken more deliberate care to ensure that such information, deemed sensitive by many, is provided only when needed. Acra will learn from this lesson and tighten our systems and processes,” she added.

Minister for Digital Development and Information Josephine Teo said the miscommunication took place despite attempts to coordinate and seek clarification. “We are very sorry,” she added.

Acknowledging the confusion caused by the Government’s statement that it is moving away from masked NRIC numbers, she clarified multiple times during the two-hour press conference that this new approach does not mean automatically unmasking and using a person’s full NRIC number in all circumstances.

The Government is not asking for all NRIC numbers to suddenly be revealed, Mrs Teo said.

She noted that the Government uses full NRIC numbers to facilitate services such as disbursements of grants and subsidies to different individuals with the same name, for example.

The private sector will be consulted to get feedback on what scenarios may require the use of unmasked NRIC numbers, among other issues, Mrs Teo added.


Second Minister for Finance Indranee Rajah said the Government is reviewing the incident to identify areas where communication and coordination between agencies can be improved.

“It is still premature at this stage to say if anything is going to happen to particular staff in question... This is an instance of a misunderstanding. One has to ascertain exactly how that came about, and have a look at the full facts before deciding on what, if anything needs to be done,” she said.

Mrs Chia-Tern also explained Acra’s role as the national business registry, which has to maintain transparency in Singapore’s business environment.

To do so, it has to establish and administer a repository of information relating to business entities and the people behind the entities, and provide access to this information.

The Bizfile portal allows the public to search for the name and unique entity number (UEN) of companies, as well as company directors and shareholders.

This information enables companies or individuals to carry out checks before they decide to do business with another party.

For example, a company considering appointing an individual as a board director can check the Bizfile portal for the individual’s associations with other companies.

“This helps the company in a few ways – it can reveal potential conflicts of interest, past bankruptcies involving the individual, the performance of companies the individual is associated with, and whether the individual is holding an excessive number of directorships. These insights are crucial for the company to obtain but may not be appropriate to inquire directly from the individual,” said Mrs Chia-Tern.
 

NRIC saga: Review finds key Acra, MDDI shortcomings; no evidence of deliberate wrongdoing​

Generic picture of an NRIC with the webpage of the Bizfule, the business filing portal of Accounting and Corporate Regulatory Authority (ACRA).

A review panel investigated the disclosure of individuals’ full NRIC numbers on government business portal Bizfile.ST PHOTO: MARK CHEONG
Irene Tham

Irene Tham
Mar 03, 2025

SINGAPORE – A review panel that investigated the disclosure of individuals’ full NRIC numbers on a government business portal has found no evidence of malicious intent or wilful wrongdoing.

But the panel, led by head of civil service Leo Yip, uncovered shortcomings by both the Accounting and Corporate Regulatory Authority (Acra) and the Ministry of Digital Development and Information (MDDI) in the incident.

The six shortcomings included security lapses at Acra that contravened the Government’s internal data management rules, and lack of clear communication between Acra and MDDI that led to full NRIC numbers being published on Acra’s refreshed business portal Bizfile in December 2024.

“In this incident, the public service did not perform to the level we set for ourselves. We should have done better, and this review contains important lessons which we will apply,” said the panel in its report released on March 3.

“More importantly, the lessons that the panel had identified will be disseminated across the whole of the public service, so that agencies can take these on board and similar incidents do not recur.”

The report was submitted to Prime Minister Lawrence Wong on Feb 26. In a letter issued to the media, he said he agreed with the assessment of the shortcomings as well as the learning points identified.

“The report sets out key lessons for the public service. The Government will take these lessons to heart, improve its processes, and strive to do better moving forward,” he said.

On Dec 9, 2024, Acra refreshed its Bizfile portal with a search feature that allowed the full NRIC numbers of registered people on its database to be accessed for free. The feature was taken down on Dec 13 after public backlash.

The panel said in its report: “While the panel did not find any factual evidence of deliberate wrongdoing or wilful inaction by the MDDI and Acra officers involved in this incident, it found several shortcomings by both Acra and MDDI in this incident, which should have been avoided.”

MDDI should have been clearer in its policy communications, it said, particularly, in its July 2024 circular minute (CM) that went to all public agencies, requiring them to stop the use of NRIC numbers for authentication, and stop internal uses of masked NRIC numbers within the public sector.

This was to take place from Nov 1 that year, in line with a broader national policy intent to return NRIC numbers to their proper use as unique identifiers, by stopping the incorrect use of NRIC numbers for authentication.

The CM also informed agencies not to introduce any new uses of masked NRIC numbers, both internally and externally, with immediate effect.

“MDDI and Acra staff did not realise that Acra had misunderstood how the July 2024 CM applied to the new Bizfile portal,” according to the panel.

Acra’s refreshed Bizfile portal, which was meant to continue to display partial NRIC numbers alongside corresponding names in search results, was not considered a new use by MDDI. But Acra’s takeaway was different.

Also, the misinterpretation was not caught as two Acra staff involved in a follow-up MDDI briefing in mid-July did not disseminate the additional briefing materials to the project leads for the new Bizfile portal and Acra’s senior leadership.

The panel – which comprises the permanent secretaries of multiple ministries – found that Acra was the only agency that had misunderstood the July 2024 CM to the extent that it did.

The panel also found that Acra did not assess the proper balance between sharing full NRIC numbers and ensuring that they were not too readily accessible.

“This was a contravention of IM8, which Acra was required to comply with under the PSGA (Public Sector Governance Act),” said the panel in its report, titled “Report of the Review into the Public Disclosure of Full NRIC Numbers on Bizfile People Search”.

IM8 is a set of instructions which govern how public agencies collect, use and disclose citizens’ data. The public sector’s personal data protection standards in the PSGA and IM8 are aligned with the Personal Data Protection Act, but have been adapted to the public service context.

Alternative designs for Bizfile should have been considered, said the report. One way is to require users to narrow their search by keying in additional parameters like the unique entity number of the associated business entity.

As for MDDI, it should have given more attention to the implementation plan for new uses of partial NRIC numbers that were more complex, such as public registries, the panel said in its report.

“The panel would like to emphasise the importance of agencies regularly assessing data security and protection risks, taking into account user needs and public concerns,” according to the report.

“When there is a new policy direction, agencies should reassess the adequacy and appropriateness of their system design and make comprehensive assessments of different options to meet the policy objective.”

The panel affirmed the broad policy intent to stop the incorrect use of NRIC numbers for authentication and move away from the use of partial NRIC numbers. This will be carried out in phases starting with the public sector and involving public consultations. “Doing so would better protect our citizens,” according to the report.

“The Public Service Division, MDDI and Acra will separately follow up to review the actions and responsibilities of the relevant individual officers. This will be conducted in accordance with the applicable accountability and disciplinary frameworks and processes in the respective public agencies involved,” the panel said.

The panel also acknowledged that the issue could have been better managed after public concerns surfaced. Acra should have disabled the people search function sooner, and the response to the public should have been better coordinated and clearer.

“In hindsight, the Government should have made clear to the public at the outset that moving away from the use of partial NRIC numbers did not automatically mean using full NRIC numbers in every case, or disclosing them on a large scale,” the panel said.

On Feb 25, the panel submitted its report to Senior Minister and Coordinating Minister for National Security Teo Chee Hean, who is also Minister-in-charge of Public Sector Data Governance and oversees the Smart Nation and Digital Government Group. SM Teo, in turn, submitted the report to PM Wong the next day.

SM Teo will deliver a ministerial statement on the report in Parliament on March 6, said the Prime Minister’s Office.

Apologising for its oversight, MDDI said in a statement on March 3: “In this incident, the public service did not perform to the level we set for ourselves.”

The ministry is preventing similar incidents by providing more guidance to government agencies on how the policy on NRIC numbers should be applied. It has identified almost 800 existing uses of partial NRIC numbers in public-facing systems, including tenancy documents. It will also step up public education on the incorrect use of NRIC numbers.

Acra, in a joint response on March 3 with the Ministry of Finance, also apologised for the incident and said it is taking steps to address the shortcomings.

These efforts include conducting more regular risk reviews before, during and after major tech system changes. Acra also said it will strengthen its vendor oversight and launch user tests prior to new system launches.

MDDI and Acra said appropriate actions are being taken with the officers and leaders involved, including performance assessments with financial consequences and additional training.

 

6 missteps in Acra’s disclosure of full NRIC numbers in December 2024​

CMG20250107-YeapCT01/叶振忠/国会:经营IC照片 [News Centre] 图说:【示意图】- 公众上月一度可通过会计与企业管制局(ACRA)网络平台Bizfile,免费查找部分人士的全名和身份证号码,引起民众对个人资料保护的议论。国会星期二(1月7日)上午10时复会,上个月政府不再隐藏身份证号码引发的争议,受朝野议员高度关注。 Tags: NRIC, Identity Card, Bizfile, Identity Theft

A review panel flagged shortcomings that led to the mass disclosure of NRIC numbers of key business representatives and others on Bizfile’s database. PHOTO: LIANHE ZAOBAO
Osmond Chia

Osmond Chia
Mar 03, 2025

SINGAPORE - A review panel investigating the disclosure of full NRIC numbers last December on the Accounting and Corporate Regulatory Authority’s (Acra) Bizfile portal published its findings on March 3.

The probe found no deliberate wrongdoing by the Ministry of Digital Development and Information (MDDI) or Acra, but flagged shortcomings that led to the mass disclosure of NRIC numbers of key business representatives and others on Bizfile’s database.

These are the key shortcomings highlighted:

1. MDDI should have been clearer​

The report found that MDDI was not clear enough in its policy communications issued in July 2024 in a circular minute (CM) to various government agencies on plans to end the use of NRIC numbers for authentication and cease any new masked NRIC usage by Nov 1, 2024.

MDDI had written that agencies are to immediately cease any planned use of masked NRIC numbers, such as in new business processes or digital products.

In a question-and-answer section on what agencies should do with all the masked NRIC numbers currently in existing systems, MDDI said the agencies are not allowed to continue to use masked NRIC numbers in any of the internal government systems. “Agencies should either display the full NRIC number, or consider if there is even a need to use NRIC numbers.”

Given that this was a complex policy, MDDI should have been more precise and provided more context in the circular message, the panel wrote, adding: “This would have helped agencies like Acra better interpret the CM.”

It noted that MDDI made an effort to ensure the circular was understood by agencies, having engaged with nearly 50 agencies, including Acra, on their use of NRIC numbers.

Acra and MDDI had exchanged multiple e-mails on the topic without addressing the crux of the misunderstandings.

For instance, MDDI was not explicit that it considered Bizfile’s People Search tool an existing use, rather than a “planned use”, of partial NRIC numbers that would not be immediately stopped. In turn, Acra did not make clear its interpretation of MDDI’s instructions.

“Both agencies should have taken the initiative to discuss the matter in depth, given that there were important details to clarify and that the new Bizfile portal is a major public platform,” according to the report.

2. Insufficient sharing of information within Acra​

Two officers from Acra who attended MDDI’s July 16 briefing and received meeting materials on the new policy should have ensured that the information was disseminated within Acra, especially to those who needed to act on the circular. “However, this was not done,” said the panel.

A frequently-asked-questions document that was shared with the officers would have alerted senior management to the fact that stopping the use of partial NRIC numbers did not mean showing full NRIC numbers in every case, and agencies could drop the use of NRIC numbers altogether.

The panel recommended that Acra review its processes to ensure there is sufficient dissemination of information within the organisation and to those who would require it to make informed decisions.

3. MDDI should have paid more attention to complex uses​

MDDI should have given more guidance to more complex new applications – such as public registries – to help agencies understand how to stop the use of partial NRIC numbers and decide if full NRIC numbers were necessary, the panel reported.

Although Bizfile’s People Search function was an existing-use case – rather than a new application, as Acra had thought – it was a more complex use of NRIC numbers that warranted closer guidance by MDDI, the report said.

4. Poor risk assessment by Acra​

The panel found that Acra misjudged the need for corporate checks through Bizfile at the expense of privacy, making personal data too easily accessible.

Acra applied its incorrect interpretation of MDDI’s message to its existing Bizfile design without adapting it to the purposes of the People Search function, which is primarily to help users narrow down which profile to purchase, such as to identify an individual who might have the same name as others.

The panel said Acra should have explored alternative People Search designs in the new Bizfile portal, ensuring that users could retrieve only the necessary data – such as by requiring extra search parameters like a Unique Entity Number.

The report noted that although Acra was aware of the risks of displaying full NRIC numbers, it did not adequately consider other designs, as the new Bizfile portal was in its final stages of development when MDDI’s new directions were introduced in July.

Acra should have considered if there was a need for Bizfile users to view the NRIC numbers in full.

The incident took place before public education efforts had begun on the proper use of NRIC numbers as a unique identifier, exacerbating concerns when the full NRIC numbers were easily retrievable on Bizfile, said the report, adding that MDDI should have started public engagement earlier than it had planned.

5. Security features on Bizfile lacking​

Some cyber-security features that would have prevented users from collecting data from the Bizfile portal en masse were not adequately set up when the portal was launched on Dec 9, the panel found.

This included the Captcha function, a common pop-up that challenges users to decipher stretched letters or other tests to tell apart real users from automated users such as bots.

Acra asked its IT vendor to resolve the issue urgently, and it was fixed by the time the People Search function resumed on Dec 28.

The IT vendor was not named in the report.

At least 500,000 queries were made on People Search between Dec 9 and 13, higher than the usual daily traffic of up to 3,000 queries, the report wrote, adding that the searches came from some 28,000 IP addresses, most of them overseas.

The report noted that Acra was not able to identify the exact number of NRIC numbers that were disclosed through these queries, as the Bizfile portal is not configured to track individual queries for the People Search function.

6. Poor communication with the public​

Acra should have disabled the People Search function sooner and, along with MDDI, should have acted faster to lay down the key facts on how the incident happened, after public concerns surfaced on Dec 12, said the report.

It took Acra and MDDI some time to figure out the misunderstanding of MDDI’s instructions and whether there were alternatives to halting the People Search function.

The panel said the agencies should have paid more attention to the disclosure of NRIC numbers first, even as they clarified MDDI’s July instructions.

“Doing so could have helped the agencies to decide and disable the People Search function earlier,” said the report.

The panel added that the agencies should have done better in their response to the public. Various officers in the agencies were responding to public queries without close coordination, said the panel, urging the agencies to review their processes for handling public feedback.

There is room for improvement in how the agencies handled public communications on the correct use of NRIC numbers, the report added.

The Government should have made clear to the public at the outset that moving away from the use of partial NRIC numbers did not automatically mean using full NRIC numbers in every case, nor was it the Government’s intention to disclose full NRIC numbers on a large scale.

The review panel wrote: “Doing so would have helped to reassure the public that NRIC numbers remain personal data, which should only be collected, used or disclosed when there is a need to do so.”

 

Human error caused announcement on private-hire cars to be prematurely released: Amy Khor​

A new policy about private-hire car ownership was mistakenly released before the planned announcement in March.

A new policy about private-hire car ownership was mistakenly released before the planned announcement in March.PHOTO: ST FILE

Vanessa Paige Chelvan
Mar 03, 2025, 09:32 PM

SINGAPORE – Human error by a team at the Land Transport Authority’s (LTA’s) information technology vendor NCS resulted in information on a new policy about private-hire car ownership being revealed weeks earlier than planned.

Senior Minister of State for Transport Amy Khor told Parliament on March 3 that NCS had made “a deployment error”.

This caused information on a new three-year lock-in period before a private-hire car (PHC) can be sold to be revealed to some users of LTA’s IT system, before a planned announcement in March during the debate on the Transport Ministry’s budget in Parliament.

NCS had told The Straits Times that the information was mistakenly released on Feb 16.

Dr Khor said the lines of code that “controlled when this lock-in period message should be displayed and to which users” were not deployed. As a result, the information was released to users who were on the service to register transactions involving PHCs.

Dr Khor said this in response to questions from Non-Constituency MP Hazel Poa, who had asked about the circumstances that led to the unintended early release of the information. Ms Poa had also asked whether an investigation will be carried out, and whether any steps will be taken to prevent a similar error.

To prevent a recurrence, Dr Khor said NCS has rolled out additional checks before and after deployments, and has also introduced a buddy system, in which a senior developer reviews the work done before any updates to the system are rolled out.

On Feb 19, LTA announced that companies will have to keep their PHCs meant for ride-hailing services for three years before they can convert these vehicles out of the scheme to be passenger cars, or transfer them to individuals.

When the agency and the Ministry of Transport (MOT) realised on Feb 18 that the information had been prematurely released, “we decided to make a public announcement on the policy change on Feb 19”, said Dr Khor.

“This was because there was an ongoing certificate of entitlement bidding exercise from Feb 17 to Feb 19, and we wanted to ensure fairness and transparency to all parties,” she added.

The agency also wanted bidders to have enough time to decide whether to adjust their bids before the bidding cycle closed at 4pm on Feb 19, Dr Khor said.

LTA said on Feb 19 that the imposition of the three-year lock-in period will ensure companies that acquire such vehicles will lease them predominantly to drivers providing ride-hailing services.

It will also prevent businesses from removing the cars from the private-hire market prematurely and selling them instead, which would affect the supply of cars providing point-to-point transport services on the market.

Before this, there were no restrictions on such conversions. Companies could convert their PHCs to passenger cars and sell them as used cars freely.

Noting that other MPs had also filed questions on the lock-in period for PHCs, Dr Khor said these will be addressed when MOT’s budget is debated in the coming days.

In Parliament on March 3, Dr Khor also responded to a separate question on electric vehicles (EVs).

Nee Soon GRC MP Louis Ng asked whether MOT will consider offering more rebates under the Electric Vehicle Early Adoption Incentive (EEAI) scheme. The scheme is meant to encourage the adoption of electric cars by narrowing the upfront cost gap between electric and internal combustion engine cars.

Mr Ng also asked whether the EEAI scheme will be extended till the end of 2026.

Dr Khor noted that the scheme would be reviewed later in 2025, “taking into consideration factors such as EV adoption rates and upfront cost difference across powertrains”. A powertrain is a system inside a vehicle that propels it forward.

Under the scheme, buyers of EVs get a 45 per cent rebate off the additional registration fee (ARF) for electric cars and taxis, capped at $15,000. ARF is a tax that is levied when a vehicle is registered here, and it is calculated based on a percentage of the vehicle’s open market value.

There is also a rebate of $25,000 for cars and $37,500 for taxis under the Vehicular Emissions Scheme. The maximum rebate covers cars and taxis with zero tailpipe emissions under Band A1 of the scheme, which includes most EV models.

The EEAI took effect in 2021. It was due to expire in December 2023, but was extended by two years until end-2025.

 

Ministers overseeing agencies involved in NRIC saga have to bear overall responsibility: SM Teo​

The review panel on Feb 25 submitted its report for review by SM Teo, who accepted the findings and reported them to Prime Minister Lawrence Wong the next day.

The review panel found lapses in the process and communication between the Accounting and Corporate Regulatory Authority and Ministry of Digital Development and Information.PHOTO: LIANHE ZAOBAO FILE

Osmond Chia
Mar 06, 2025

SINGAPORE - Prime Minister Lawrence Wong will take the NRIC incident into account when evaluating the ministers in charge of the government agencies involved, said Senior Minister Teo Chee Hean on March 6.

Highlighting the importance of accountability, he said the officers and senior management involved in missteps that led to the disclosure of full NRIC numbers on a government business portal could face a range of “appropriate measures”, from counselling to retraining and reductions in their performance grade and performance-based payments.

SM Teo told Parliament that the political office-holders overseeing the Accounting and Corporate Regulatory Authority (Acra) and Ministry of Digital Development and Information (MDDI) have to bear overall responsibility for the organisations under their charge.

Digital Development and Information Minister Josephine Teo and Second Minister for Finance Indranee Rajah have publicly accepted this responsibility and apologised for the incident, he said in a ministerial statement on the matter.

“The Prime Minister will take into account this incident in his evaluation of the Ministers,” he added.

His statement comes after a review panel investigated the incident that took place on Dec 9, 2024, and found lapses in the process and communication between Acra and MDDI.

SM Teo told Parliament that trust in the public service is essential, and maintaining that trust is central to how the Government operates.

“When things go wrong, we are upfront with Singaporeans on where we have fallen short. We conduct thorough reviews and make improvements to our systems and processes to serve Singaporeans better while remaining fair to our officers,” he added.

“This recent incident, while regrettable, demonstrates the Government’s commitment to continuous improvement, to uphold the trust Singaporeans have placed in us.”

He said that while the review found there was no malicious or wilful wrongdoing by the officers involved, “there were inadequacies in their judgment and actions”.

On their part, the ministers have to bear overall responsibility, “regardless of whether they had specific or direct responsibility for the actions that led to the shortcomings that occurred”, he added.

In its report released on March 3, the review panel flagged six instances where the agencies could have done better, including clearer communication from MDDI.

The ministry was unclear in its policy communications issued to various agencies on the Government’s plans to end the use of NRIC numbers for authentication, leading to the confusion, which resulted in full NRIC numbers being disclosed on Acra’s Bizfile portal.


Officers involved in the shortcomings include those whose actions contributed directly to the shortcomings, as well as senior management who were responsible for providing oversight and guidance to the officers, said SM Teo in a ministerial statement on the review.

The review panel on Feb 25 submitted its report for review by SM Teo, who is also Minister-in-charge of Public Sector Data Governance. He accepted the findings and reported them to Prime Minister Lawrence Wong the next day.

The permanent secretaries of the Smart Nation and Digital Government Office (now under MDDI) were responsible for implementing the policy, while the Acra chief executive was responsible for the design and implementation of the new Bizfile portal, SM Teo added.

He clarified that the review was not a disciplinary process and that any disciplinary action levelled at the officers, if warranted, will need to be carried out by the respective public agencies involved.

SM Teo said the public service holds its officers to a high standard of conduct.

“Singaporeans deserve and expect this,” he said. “Given the range and complexity of public services, from time to time, mistakes will be made. If there is misconduct or malicious intent, we will deal with it severely and those involved will be punished.”

Where there was no malicious or wilful wrongdoing, due consideration should be given to whether the officers had acted in good faith in deciding on what action to take, SM Teo said.

He added that the incident offers valuable lessons for the wider public service that agencies must take on board, to avoid similar incidents from recurring.

“This Bizfile incident demonstrates that close coordination and careful attention to detail are required. Sometimes it is a single lapse, but at other times, it can be a confluence of factors that can lead to such incidents,” he said.

The review panel, led by head of civil service Leo Yip, said the shortcomings included security lapses at Acra that contravened the Government’s internal data management rules, and unclear communication between Acra and MDDI.

The panel was also critical of the agencies’ public communication and response to public concerns, which it said should have been better coordinated and clearer.

“In hindsight, the Government should have made clear to the public at the outset that moving away from the use of partial NRIC numbers did not automatically mean using full NRIC numbers in every case, or disclosing them on a large scale,” the panel said.

Mrs Teo, Ms Indranee and Acra chief executive Chia-Tern Huey Min held a press conference on Dec 19, 2024, to address concerns and questions about the incident.

By sharing full NRIC numbers, Acra was also found to have contravened the Government’s internal code, called IM8, a set of instructions that govern how public agencies use and disclose citizens’ data.

The public sector’s personal data protection standards in the Public Sector (Governance) Act and IM8 are aligned with the Personal Data Protection Act but have been adapted to the public service context.

Existing laws do not prescribe financial penalties for public agencies that contravene the IM8 rules, said SM Teo, adding that the officers responsible will instead face other measures, including retraining and impact on their performance grade.

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