1,400 passengers affected by Circle Line disruption

[makapaaa]

1,400 passengers affected by Circle Line disruption
By Evelyn Choo/Hon Jing Yi | Posted: 14 December 2011 1612 hrs <LINK rel=image_src href="http://www.channelnewsasia.com/components/display_image.php?id=469781">
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Commuters waiting to board the train at Bras Basah Circle Line Station.[/TD]
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SINGAPORE: Train services on some Circle Line stations were disrupted at 6am on Wednesday, affecting 1,400 passengers.

SMRT cites a communication network problem.

This is the second disruption since the line was fully opened this year and the eighth since its phased opening in 2009.

Those who travelled between the Marymount and One-North MRT stations found themselves running late in their journeys.

The disruption began at 6am, and lasted just 40 minutes.

But trains were delayed for more than five hours as a result of the disruption.

While engineers managed to partially-restore the services along the affected stretch, peak hour trains could not be deployed to meet the morning peak frequency.

Train services resumed normal operations around 11,45am.

Things have returned to normal at the Buona Vista station, but one item that cannot be recovered is the time spent during the delay. Many were stuck in the affected stations for an average of 20 minutes.

SMRT said it activated about 100 staff to help commuters.

Buses were also deployed to ferry them between the two stations, but commuters say the situation could have been better-managed.

"They were saying that trains were cancelled, people should take buses. So people were actually leaving. But there was no verbal announcement from the train staff what was happening. So people were kind of confused over what was going on."

"Even when boarding the train, I think the journey wasn't exactly smooth, there were a few stops in between. So I wasn't sure exactly why. There wasn't any reason or announcement to explain what happened."

"The shuttle service came pretty fast from the announcement in the station, so we could get to the shuttle bus quite early. But the problem was the driver was not told where to go!"

Many took their frustrations online, especially on microblogging site Twitter.

One user described the Circle Line as being "constantly in repair and construction". The comment ended up being "retweeted" by many others.

Some attempted to provide constructive criticism.

Adeline Wong suggested that announcements be made in all stations, not just those that were affected.

In no time, the Circle Line even became a trending topic.

SMRT says passengers are unlikely to be charged for overstaying in the stations due to the disruption, unless they were stuck within the network for more than two hours.

But passengers who were unable to complete their journeys can file a claim for refund at any SMRT station.

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[makapaaa]

Posted on 14 Dec 2011
MRT Circle Line down: Thousands affected this morning

Enraged
81%

Shiok!
4%

LOL!
4%

So sad
9%

Sure or not?
1%

Bochup
1%




Thousands of commuters were affected by the disruption in MRT service on the Circle Line this morning (Dec 14). Shuttle buses were deployed to ferry stranded commuters to Harbourfront and Dhoby Ghaut stations.

According to a STOMPer, the delay was apparently caused by someone pulling the Emergency Stop Plunger.

STOMPer suraj wrote:

"The Circle Line service was disrupted this morning and there was a lot of confusion at the MRT stations.

"Though SMRT arranged for shuttle buses, people were not irritated. But this also lead to some commotion."

STOMPer bryan also recounted:

"This morning (Dec 14) at 8.10am, while I was walking to the Circle Line, I noticed that there were a lot of people milling about everywhere.

"Only until an announcement was made, I realised that Circle Line is down again.

"With the recent spike of fares and it [SMRT] being the only rail service locally, such frequent downtime is seriously affecting all the commuters.

"I hope LTA can do something about it."

STOMPer stephanie contributed:

"The crowd at the Circle Line stations this morning at Paya Lebar in the direction towards Marymount. (in the gallery)

"Shuttle buses were also arranged between Bishan and Marymount."

STOMPer CCLYUNOWORKING2DAY wrote:

"The delays at the Paya Lebar Circle Line station was ridiculous -- the first announcement of a train towards Harbourfront 'arriving in eight minutes' came only after I've waited a good five to seven minutes.

"What's worst was that not only did the train not arrive after the eight minutes, we were informed by another announcement that the train will be arriving in 10 minutes.

"Whatever happened during the past eight minutes and the waiting time before that then?

"Let's be honest, train delays are inevitable everywhere so I'm not going to start slamming the authorities on that but what angers me is the long waiting period after an already-long one.

"Wouldn't it be better to not give the time if it wasn't an accurate piece of information?"

 

[makapaaa]

60%: Ok lah!

 

[makapaaa]

Hee hee, you Sinkies can kiss my jiuhu ass!