The standard of service from the civil/government services

LITTLEREDDOT said:
Jan 7, 2025, 01:53pm
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Cherlynn Ng
Submitted by Stomper
Emmanuel
A man was caught on camera verbally abusing staff at Redhill MRT station.

He was upset that they did not tell him about an escalator not working, which apparently caused him to walk to and fro in vain.

Stomper Emmanuel shared a video of the incident that occurred on Dec 26, 2024, at around 3.35pm.


He recounted: "I witnessed the man verbally abusing and shouting vulgarities at the employee.

"He was fussing over the escalator being broken down and having to walk long distance. But I don't see this is how is the worker's fault."
In the video, the man can be seen raging at a female employee, with a male colleague standing behind her, at the passenger service counter.



The man is heard using the F-word and saying, "Give warning to people, you know? Tell people you are repairing the escalator. I don't have to walk back here, then walk back to the staircase. You understand what I'm saying?"

When the employee tried to explain, the man responded: "You only put (the) way out. You didn't say the escalator is under repair.

"If you are from the other end, the other end, the other, you know the other end? Go and have a look later. I didn't see, ok? I was walking, then walk until the escalator, escalator (under) repair, I got to walk back to the staircase."

The video ends with the man saying, "I said this is not the first time, ok? It's either stupid or you guys just can't be bothered, ok?"

Emmanuel told Stomp: "I am quite angry that he shouted and insulted the workers as they were already trying their best to help him. People should honestly learn to be more gracious and appreciative."

Stomp has contacted SMRT for more info.
Click to expand...

U dare scold silver serpents or service providers, they all siao siao lan lan let U fuck shiok shiok. No consequences no law as long as U dare ... the zhenghu, service providers and silver serpents all will bend down let U f shiok shiok one. No believe ask the Malai Encik in the report lah :whistling:
 
LITTLEREDDOT said:

Forum: Minimise construction noise for better HDB living​

Dec 20, 2024

Despite numerous complaints and regulatory efforts, excessive noise pollution from construction activities in densely populated HDB estates remains a significant and unresolved issue.

I’ve noticed this in areas like Choa Chu Kang/Teck Whye, where projects such as the construction of new electrical switch rooms, addition and alteration of drop-off porches, and improvement works to surface carparks continue to disrupt residents’ peace.

A primary culprit is the use of noisy excavator-mounted concrete breakers, without adequate consideration for quieter alternatives. While the National Environment Agency (NEA) has implemented noise regulations, enforcement and accountability remain inadequate, further exacerbating the situation, leaving residents to bear the brunt of the noise pollution.

I have repeatedly raised concerns about this issue through letters to The Straits Times Forum, and feel that more can be done.

To address this persistent problem, we must:

– Strengthen enforcement: The NEA should impose stricter penalties for noise violations and hold the employers, and consultants, besides the contractors, accountable for adhering to noise regulations.

– Promote quieter construction: Prioritise environmentally friendly construction methods and encourage the adoption of quieter technologies. Explore alternative tools and techniques such as stitch coring, low-noise hydraulic breakers or silenced models designed for urban or noise-sensitive areas, to reduce noise pollution without compromising efficiency.


– Leverage the Quieter Construction Innovation Fund: The NEA should actively promote the use of this fund to incentivise the adoption of quieter construction practices.

Government agencies, contractors and policymakers must work together to address this pressing issue.

Residents in HDB estates deserve a peaceful living environment, free from the relentless disruption caused by excessive construction noise.

Loong Chik Tong
Click to expand...

as long as the construction is government projects .... then its called NATIONAL DEVELOPMENT ... then all the contractors in these projects are above NEA and Government LAWS ... be is noise or pollution or die people also nobody can touch or disturb them .... all the NEWS reports over the years have proved this .... so no point complaining something that your voted government had repeated show U they dont care. :whistling:
 

Forum: Improve signage at MRT stations to point to tourist attractions​


Jan 07, 2025

Recently, I was at Napier MRT station where I came across multiple instances of tourists who were heading to the Singapore Botanic Gardens but were lost at ground level after they came out of the station.

I helped a couple of them by showing the way.

I realised that the ground-level signage in and around the MRT station could be improved. There is a very subtle icon of some plants to indicate the way to the Botanic Gardens, but no accompanying text. In another instance, the sign was completely hidden behind a glass panel.


I also find that at many MRT stations – like Bayfront, Marina Bay and Promenade – printed papers are used to indicate directions to tourist attractions. While this is helpful, it does show poor planning.

Can we do better with directional signage for tourist attractions in and around MRT stations?

Rahul Gupta
 

Forum: Make online process for CPF nominations more user-friendly​

Jun 26, 2025

I recently attempted to make my CPF nominations online with my son’s help, but the process proved unexpectedly frustrating.

After completing the required fields, we reached the facial authentication stage, only to encounter repeated failures due to a “Strong light detected” message.

Although it was daytime, we drew the curtains and took extra steps to reduce glare, carefully following on-screen prompts such as adjusting distance and positioning. Despite our efforts – and confirming that our laptop, webcam and wired internet connection were all functioning well – the system continued to reject the image. Eventually, we were met with an “Error 403” message and asked to start the entire process again.


Even though I had logged in via Singpass, all previously entered data was lost, and we had to retype everything from scratch.

Along the way, we encountered other issues: buttons had to be clicked twice, and drop-down menus sometimes shifted focus unexpectedly.

After multiple failed attempts, we had no choice but to give up.

As a senior with mobility issues who tries to limit unnecessary travel, I have yet to complete an online nomination successfully.


Facial authentication should be more adaptable to real-world conditions. Basic form data should also be saved as a draft to avoid the need to re-enter everything in case of errors. Singapore’s push towards digitalisation is commendable, but experiences like this risk leaving some behind.

Yeow Kam Hoow
 

Forum: Strengthen digital services to support hawker culture​


Jun 26, 2025

President Emmanuel Macron’s recent visit to Lau Pa Sat reminded us how proudly we showcase our hawker culture as part of Singapore’s heritage (French President Macron arrives in Singapore; to exchange agreements on defence, AI, May 29.)

Yet behind this celebrated image lies a digital experience that remains underwhelming. The online ordering platform at Lau Pa Sat is unreliable. Many stalls are missing in the app, some reject orders, and several Kopitiam outlets are not even listed. Items are often marked “sold out” on the app even when they are available.

Based on my personal experience, these issues have persisted for over a year with little improvement. They reflect a gap in the delivery of dependable digital services, especially from a national social enterprise under the FairPrice Group.


As we continue to promote our hawker centres, it is just as important to ensure that the digital infrastructure supporting them keeps pace.

Josephine Lim Teo Hwee
 

Forum: MOF should set up panel to find root cause of Acra’s portal glitches​

Feb 20, 2025

I refer to the article “Acra waives late filing penalties till March 15, while it rectifies issues with its new portal” (Feb 17) which highlighted the prolonged disruptions caused by the roll-out of the new Bizfile system on Dec 9, 2024.

More than two months after its roll-out and based on the issues that are faced by users, it is evident that user acceptance testing was either not conducted or inadequately performed and there is a lack of supervisory oversight in allowing a flawed system to go live.

Beyond access issues, of paramount concern is that the system has also displayed wrong information, further eroding confidence in its reliability, which has serious implications for businesses that rely on accurate corporate records for compliance and transactions.

While the Accounting and Corporate Regulatory Authority (Acra) has extended penalty waivers several times, this does not undo the financial and operational difficulties businesses continue to face.

Instead, it highlights Acra’s failure in enabling and facilitating public compliance. The repeated extensions of penalty waivers raise questions. Are there more serious issues with the system that haven’t been addressed?

The Ministry of Finance (MOF), which oversees Acra, should form a committee to investigate this incident – not only for accountability, but also to determine the root cause of how such a significant failure on Acra’s part occurred.

Understanding these failures is crucial to ensure similar mistakes do not happen again – not just by Acra, but also across other government agencies – when upgrading and rolling out systems for the public to use. This is especially so, as online transactions become the default mode of interaction with government agencies.

Tan Swee Leng
 
The person who put up the sign knows nothing about gym equipment and usage.

Forum: Users should not hog weight-bearing machines at gym​


Apr 08, 2025


I exercise regularly at an ActiveSG Gym, and appreciate the various aerobic and weight-bearing machines available.

As it is a public gym, there is high footfall, and hence there is a need for users to be considerate and practise courtesy in their use of equipment.

Unfortunately, there are a few inconsiderate users who frustrate other users by hogging some of the machines. When politely asked to share the use of the machines after they have been on them for a long time, these users point to the notices pasted all over the gym stating that users should limit their workout on each machine to 30 minutes.


Applying this 30-minute limit to every machine in the gym is hard to understand.

I can understand a 30-minute rule for the treadmill machines, as these are aerobic machines. There are also six of such machines.

But there is only one of each type of weight-bearing machine, to be shared by all users. Hence, someone who hogs a weight-bearing machine for 30 minutes each time deprives other users of the chance to use it.

Weight-bearing machines are not meant for such long usage, unlike aerobic machines like treadmills.

ActiveSG is probably better informed about how aerobic and weight-bearing machines should be used. I wonder if there is a need to rectify such notices in order to “ensure a positive and inclusive environment for all”.

Lim Boon Seng
 
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