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Why DBS blame customer when fraud occurred?

halsey02

Alfrescian (Inf)
Asset
Do not think it is done with a device, it must have some "FT" in the back office of the two banks, wherever they are located, most likely in Matland, where the theft of the data were commited. This is what you get for outsourcing to another country.
 

tonychat

Alfrescian (InfP)
Generous Asset
If their cards have been skimmed, it is their fault. They should have been more careful.

The thing i am pointing out is the banks behavior. Instead of educating the public on how to look out for such fraud. They slam the customer as it is their fault where in the first place, they should look into the matter first. Slaming others that it is their fault is a total sinkie behaviour.
 

tonychat

Alfrescian (InfP)
Generous Asset
The statement says they're making good any losses even though they're not obliged to.

That's a very generous offer considering the fact that the sums are quite large.

If they do not make up the losses, many will cancel their account with DBS. And DBS will be branded as an insecure bank. Reputation is very important and it is priceless. They just say it in a sinkie way. Ang mor will not put the last words "they are not obliged to". There will "educate the public about card skimming and how to take precaution."

Sinkies are always sinkies... you can tell just by the way they talk and write. very similar to china chinks
 
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eatshitndie

Alfrescian (Inf)
Asset
some pics....

images

card reader insert type a

images

card reader attachment type b

images

pin-hole cam attachment type a

images

pin-hole cam attachment type b (camera is inside brochure box)

camera04.jpg


http://www.snopes.com/fraud/atm/atmcamera.asp
 
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Tunmasek

Alfrescian
Loyal
skimming is done by some dishonest traders or employee of the merchant.. so it means customer's fault???



http://forums.fuckwarezone.com.sg/e...fraudulent-withdrawal-physically-3553059.html
Dear forumer,

Just to share with you guys a recent incident. I know my case here may seem similiar to some of thread here but mine was actually a physical withdrawal.

Yesterday evening (1/2/2012) while i was making my payment with DBS Taka Debit Card, the transaction didnt go through, the cashier tried 2 times with debit charge and once with NETs. So my friend pay for me first using his card.

I quickily log in to i-banking mobile and to my horror.
My card statement shows that with 2 withdrawal was made on 1/2/2012 , amounting to over 650++ , including 2 processing fee of $5 each.

I quickily called up DBS and report it. The CSO terminate my card immediately and ask me if i lost my card before etc.. I ask what exactly is this transaction and why werent there able to stop the payment. The reply was it was a withdrawal at ATM machines in Malaysia. Thats why there is $5 processing fee.

i asked if i will be getting back my $ since i found it early, probably less than a day. The CSO says no guarantee and that i might not get back my money since it was already withdrawn. and advice me to make a police report too.

I went to police post and lodge a report.
I haven never lost my card before in my whole life and i have never been to malaysia in my whole life too. So im really shocked why my card details was easily skimmed? and its a withdrawal from ATM some more!! no one have my pin not even my family or gf.

I do make online purchase, so if maybe i have viruses in my com or what i can understand , but no.. its not online purchase. Its a physical withdrawal.. how can it be? the person needs my card and pin to access while the card is with me all along. I find it really hard to believe given singapore's standing in their so called advance technology that prevent skimming and cameras all over. The thought of how the heck did those people install devices on ATM machines without being caught by the CCTV cameras etc???

I hope it was a wrong withdrawal and that my hard earn money will be recover back asap. Right now i totally have no confident in DBS and i dont even feel like using that account anymore at thoughts that my card details is already with some fraud syndicate trying their luck to withdraw money from my account.

This is what was shown on my transaction record.
This image has been resized.Click to view original image


*Be careful of this merchant names, which i believe is the location of the ATM


Police report made.
This image has been resized.Click to view original image

* sensitive info was covered.

The criminal(s) might have access on this forums.. who knows right?
To the criminal: You better own up to get a lighter sentence, not worth doing such stupid thing , you can run.. yes.. for how long.. you decide.. go google it.. cases in 2010 reported.. that fellow get 9 years jail sentence.. carry on your vice if you want to break the record..


Anyone encounter such situation? please share and please be extra careful and aware of your account transaction..


Updates:
1/5 - Received call from DBS compliance dept following up on my case today during lunch time. The Caller asked a series of questions such as did i went malaysia before etc.. whether i made any replacement card before etc... called told me that if its indeed a fraud they will reimburse all the amount and that i would received a call if they are going to reimburse. I think this was before DBS made the official statement.


Places where i used my compromised card, physically, for the past 3 months:
Bras Basah MRT ATM
West Mall - beside M1 shop
Bukit Batok MRT - beside gong cha
Chinatown MRT inside, beside 7-11
Jurong Point Golden Village AXS machine
Boon lay MRT - Left and right side on
Pioneer Mall level 2
Courts at Boon Lay
Dhoby Ghuat MRT ezlink top up machine (purple color one)
Boon lay Interchange EzLink top up machine (purple color one)
Science Park CinTech ATM

*Those who used yr card at the above mentioned places. please take note*


I believe in your case, but my suspicion is not in criminals who install skimming devices into our ATMs. My suspicion is in DBS themselves. Here's the points and reason why:

1)The news articles say so many Sinkies got attacked in Malaysian ATMs.
2)So many say they never went or were in Malaysia during that time.
3)Surely out of so many, don't tell me 100% of those Singaporeans used a DBS based card?
4)Don't you think all Malaysian ATMs case is a bit fishy?

Here's my case:

Recently in Nov/Dec last year, I got a call on my mobile by a DBS telemarketer asking me to purchase their "Caring Star" insurance package. I told them that I had to consider and also asked if they had brochures about it first. "No" she said. No brochures so I refused to buy. Even when she asked for my bank account number, I couldn't supply it because it was during office hours at 10am that they called and I don't have my bank book with me. So that was it.

Shortly after that on 16 Dec, I received an SMS from MSIG insurance saying that my premium will be deducted every month on the 27th. HEY! I didn't authorize(especially with a signature) and neither did I provide any account number. How can DBS simply say "Go Ahead" without my consent? I called them up and spoke to them. They said that I agreed to it from the teleconversation which they recorded between me and the telemarketer. I had to approach MSIG directly and tell them that I want the insurance cancelled. But how my agreement to and release of bank account number for the insurance without authorization still remains a mystery.

I haven't erased the sms nor thrown away any correspondence letters relating to the case. So DBS is getting very dishonest. I suspect that they have some cash problems and are using funny tactics to get it back. What do you think?
 

Leongsam

High Order Twit / Low SES subject
Admin
Asset
correct me if i am wrong. there should be a (M) in moderation if under 10 points. How come there is no (m) on that sinkie. Maybe you wanna change to (SinkieLoser).

It was changed to "0" about a month ago.
 

Cestbon

Alfrescian (Inf)
Asset
retarded shit tonychat,

luckily for you, you will not have such problems because you have no $ in whatsoever bank. your total net worth is just 500baht on a good day :oIo::oIo::oIo:

If you keep bullshit. You point will end up red color
 

Cestbon

Alfrescian (Inf)
Asset
Now TONYSHIT all cannot been seen. What happen? Ah Leong Damn powerful or miss use power?
 

Received_by_Kings

Alfrescian
Loyal
How many people working in DBasS are actually Sinkies? They have to show sensitivity to their foreign *talent* staff. That is why they blame Sinkies...

Sporn fucks are useless and are to be blamed in the first place, hence the foray and influx of foreign workers into the local bank.
 
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