Customer satisfaction continues to drop

[MarrickG]

IT APPEARS that an increase in service quality does not necessarily translate into greater customer satisfaction.

According to findings released by The Institute of Service Excellence at the Singapore Management University, Singapore's national customer satisfaction score for 2010 has fallen from the year before - with a score of 67.2 out of 100, a drop of 0.8 points from 2009 - although service quality has been experiencing an upward trend.

Eight key economic sectors were measured for customer satisfaction. The retail and tourism sectors saw the most significant improvement.

However, it was not enough to lift the overall national customer satisfaction score that is an aggregate of all the sectors' scores weighted by their respective contribution to the national gross domestic product.

Sectors such as education, finance and insurance and info-communications declined from 2009, while the performance of the transportation and logistics sector has stayed constant for two consecutive years.

 

[red amoeba]

all the more, we should continue to "import" foreigners.

 

[tonychat]

IT APPEARS that an increase in service quality does not necessarily translate into greater customer satisfaction.

According to findings released by The Institute of Service Excellence at the Singapore Management University, Singapore's national customer satisfaction score for 2010 has fallen from the year before - with a score of 67.2 out of 100, a drop of 0.8 points from 2009 - although service quality has been experiencing an upward trend.

Eight key economic sectors were measured for customer satisfaction. The retail and tourism sectors saw the most significant improvement.

However, it was not enough to lift the overall national customer satisfaction score that is an aggregate of all the sectors' scores weighted by their respective contribution to the national gross domestic product.

Sectors such as education, finance and insurance and info-communications declined from 2009, while the performance of the transportation and logistics sector has stayed constant for two consecutive years.

How can you expect a good customer service level when those useless 40 year old sinkie mentality are running the show. They will tell you they are the best and know everything and you should follow what they say.

Oh well.. they can talk to themselves in the mirror.

 

[SIFU]

How can you expect a good customer service level when those useless 40 year old sinkie mentality are running the show. They will tell you they are the best and know everything and you should follow what they say.

Oh well.. they can talk to themselves in the mirror.

CB kia tonychat,

looks like your ladyboy prostitute wife's customer very satisfied with your OKT service. keep up the good work