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Jun 1, 2010
Multitasking lessons from Down Under
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I JUST returned from an enriching holiday in Alice Springs and the famed Ayers Rock in the Northern Territories of Australia.
Since my return, I have felt compelled to share the work practices of the personnel engaged in the tourism industry there.
On a day tour of West MacDonnell Ranges, the tour guide, who was also the driver of the coach, picked up guests from various points at scheduled times. En route, the guide-cum-driver not only enlightened guests on various aspects about the attractions on the itinerary, but also entertained us as well with well-timed anecdotes and hilarious quips.
After visiting a major attraction, the guide quickened his pace to return to the coach ahead of the group, to prepare for a "smoke out", which was a tea or coffee break with suitable tea items. During lunch break, he served packaged food and drinks with dessert neatly laid out. After each break he had to clean, clear and tidy up before we proceeded further with the day's itinerary.
The level of multitasking undertaken by the guide and his productivity was quite amazing. On the last day, he barbecued our dinner and served champagne.
If Singapore workers multitask and are productive in ways exemplified by this guide, then wage hikes are deserved and well-justified.
Chung King Chi (Ms)
Multitasking lessons from Down Under
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<!-- end left side bar --><!-- story content : start -->
I JUST returned from an enriching holiday in Alice Springs and the famed Ayers Rock in the Northern Territories of Australia.
Since my return, I have felt compelled to share the work practices of the personnel engaged in the tourism industry there.
On a day tour of West MacDonnell Ranges, the tour guide, who was also the driver of the coach, picked up guests from various points at scheduled times. En route, the guide-cum-driver not only enlightened guests on various aspects about the attractions on the itinerary, but also entertained us as well with well-timed anecdotes and hilarious quips.
After visiting a major attraction, the guide quickened his pace to return to the coach ahead of the group, to prepare for a "smoke out", which was a tea or coffee break with suitable tea items. During lunch break, he served packaged food and drinks with dessert neatly laid out. After each break he had to clean, clear and tidy up before we proceeded further with the day's itinerary.
The level of multitasking undertaken by the guide and his productivity was quite amazing. On the last day, he barbecued our dinner and served champagne.
If Singapore workers multitask and are productive in ways exemplified by this guide, then wage hikes are deserved and well-justified.
Chung King Chi (Ms)