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May 27, 2010
What happened to bus service 97?
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<!-- end left side bar --><!-- story content : start -->LAST Friday, I waited more than 40 minutes for both bus service 97 and 97E at the bus stop in front of The Fullerton hotel. The routes of the two services were prominently displayed on the noticeboard at the bus stop.
I was on my way to a meeting in the Millenia Tower vicinity and was told that the bus was the fastest and most convenient mode of transportation to get there.
The SBS Transit hotline number was also listed on the noticeboard, so I called to confirm that the services were still running.
I was greeted by the usual recorded message advising me to key in a number and wait for a customer service officer. I followed the instructions and was greeted by a short ringing tone and, unbelievably, the same recorded message all over again.
As the buses never came, I ended up having to take a taxi which cost me $10 due to the peak hour surcharge. I later discovered that my colleague had a similar experience.
Has bus service 97 been terminated? If it has, then the bus company has acted irresponsibly in leading commuters to believe that the service still exists. If it has not, can the company explain the irregular schedule of the service, especially during the peak hour period?
Jerome Loi
What happened to bus service 97?
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->LAST Friday, I waited more than 40 minutes for both bus service 97 and 97E at the bus stop in front of The Fullerton hotel. The routes of the two services were prominently displayed on the noticeboard at the bus stop.
I was on my way to a meeting in the Millenia Tower vicinity and was told that the bus was the fastest and most convenient mode of transportation to get there.
The SBS Transit hotline number was also listed on the noticeboard, so I called to confirm that the services were still running.
I was greeted by the usual recorded message advising me to key in a number and wait for a customer service officer. I followed the instructions and was greeted by a short ringing tone and, unbelievably, the same recorded message all over again.
As the buses never came, I ended up having to take a taxi which cost me $10 due to the peak hour surcharge. I later discovered that my colleague had a similar experience.
Has bus service 97 been terminated? If it has, then the bus company has acted irresponsibly in leading commuters to believe that the service still exists. If it has not, can the company explain the irregular schedule of the service, especially during the peak hour period?
Jerome Loi