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Woman, 31, who earns over S$10,000 a month, seeks refund from S'pore matchmaking agency for not linking her up with guys with suitable incomes, looks & education levels
The men that the agency introduced did not meet her request regarding education level and income.Hannah Martens
May 06, 2025, 03:13 PM
A 31-year-old woman in Singapore used the services of a matchmaking agency to help her find a life partner as she felt she was ready to get married.
When she realised the agency could not meet her expectations, she demanded a refund.
However, the agency did not process the refund and the woman filed a complaint with the Consumers Association of Singapore (CASE).
Speaking to Shin Min Daily News, Luo (transliteration), who hails from Hunan, China, has been living in Singapore for eight years.
She has been working since she graduated with a master's degree from a local university.
She told the Chinese media that her salary is over S$10,000 a month and hoped to find a partner with similar academic qualifications and a higher income than hers.
Luo met the matchmaker, Singapore Red Line Dating, at One Fullerton in April 2025, where the staff asked her to fill in her personal details.
Offered packages
A director then introduced the matchmaking packages to her.Luo said the cheapest package offered was S$6,999, which allowed her to meet three potential matches.
She was then shown numerous profiles of men who were all "good-looking" and had "annual incomes in the tens of millions".
The most expensive package was a lifetime plan that matches clients until they find someone they are satisfied with.
Luo told Shin Min that, being practical, she did not want to "aim too high", so she negotiated with the agency.
They settled on a S$600 fee, which allowed her to meet two men.
As she was in a rush, Luo said she transferred the cash on the spot before leaving.
Shin Min noted that the agency did not provide Luo a receipt, nor did they sign an agreement.
Men did not meet expectations
Later, the agency created a WeChat group and introduced different men to Luo.However, the men the agency introduced did not meet her request regarding education level and income.
"They only had diplomas and earned just tens of thousands a year, and their appearances were also not to my liking," Luo told the Chinese media.
When she asked the agency to introduce her to other people, they refused and insisted she meet the men they had introduced.
However, as the men did not meet her requirements, Luo did not meet them.
Not the only one
Luo requested a refund from the agency, but was asked to meet men who did not meet her expectations, Shin Min reported."When someone from the matchmaking company called me to ask for the reason, their attitude was poor and even personally attacked me, saying they had plenty of women like me among their members," she said.
When she threatened to report the matter to the police, the staff member relented and agreed to process the refund.
However, when she did not receive a refund, she filed a complaint with CASE.
Wanted to warn others online
Luo told Shin Min that she went online to warn others about her experience and discovered that others had similar experiences with the same matchmaking agency.One man told her that he paid S$3,000 to the agency, but could not schedule a meeting with any of the women introduced to him.
Another woman also contacted Luo to share her experience with the agency.
The woman also spoke to Shin Min, sharing that the cheapest package they offered her was S$36,000, which was then reduced to S$7,500 for four matches.
However, once she signed the contract, the matchmaking agency apparently could not provide proof that the men introduced were single.
As such, she refused to meet them and requested a refund.
She also lodged a complaint with CASE.
Two complaints in 2025
In response to Shin Min's queries, CASE confirmed that between Jan. 1 and Apr. 30 2025, it received two complaints against Singapore Red Line Dating Pte Ltd.
CASE president Melvin Yong said one complaint involved a consumer being pressured into purchasing a package, while the other involved the company's failure to provide a match based on the consumer's preferences.He added that CASE is assisting the affected customers.
According to the agency's website, it stated that it is a professional matchmaking team from Hong Kong with over 10 years of experience that has helped over 4,000 singles find a match.
Top photo via Shin Min Daily News
