“I’ve never called anyone poor” – Viral Puchong Kopitiam’s Bosses Apologise for Calling Customer Brainless
Published
2 weeks ago
March 6, 2024
By
Azri Azizan
Source:
Facebook | 馬來西亞東方日報 Oriental Daily News Malaysia &
Facebook | 蒲种大新闻(Puchong News Group)
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A Kopitiam in Puchong went viral on social media yesterday (February 5) after the boss of the place called his customers brainless for bringing outside drinks.
On the same day, the boss and his wife, as well as their legal team held a
press conference to apologise and share their sides of the story. According to the man, the customer’s version of the story was exaggerated.
“I took my words back”
Source:
Facebook | 馬來西亞東方日報 Oriental Daily News Malaysia
The man, Chow admitted to having lost his temper after being confronted by the customer’s husband but according to him, he did not rush toward the customer like a crazy person. He approached the family and politely asked them to keep the bottles away.
Chow then said he was scolded by the customer for saying that but to avoid problems, he ignored the unhappy customer. However, the customer continuously ranted about his dissatisfaction to the point where other customers at the scene were watching.
Source:
Facebook
That was when Chow felt he needed to intervene, and lost his temper.
Chow added that
purchase of drinks contributes to their sales a lot.
“I have never called any customers poor for not buying drinks”
In the viral post, the customer claimed the wife of the boss, Lai, told her husband not to argue with “poor customers” over a cup of drink.
Lai, however, strongly denied that, and said throughout her career, she has never labeled anyone poor for not buying their drinks.
She added that she has put multiple signages in the restaurant to inform customers that outside food and beverages are not allowed.
Lai also said that she could understand if it was the customer’s 1st time patronising the shop.
The couple highlighted that following the incident, they have been receiving multiple threat calls and the business has seen a drop of 20% in sales.
Chow is likely to take legal action against the customer for defamation.
Now that both sides have shared their story, what do you think of the entire situation?